Operations Officer – Operations

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  • Posted:
    3 weeks ago
  • Category:
    Management and Strategy
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Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
Country and Position Context
The Middle East and North Africa Region Vice-Presidency (MNA) serves a population of 355 million living in 20 countries. The mission of MNA is to foster sustainable growth with a focus on job creation and poverty reduction, economic and social inclusion, and good governance. The MNA region has enormous potential, but long-standing problems like power shortages, youth unemployment, and lack of access to finance have conspired to hold back economic growth in the region.
The mission of the MNA region is to support the Bank Group’s overarching goals of ending poverty and boosting shared prosperity. A pre-requisite for that is to support efforts towards peace and stability in the Region. The MNA Region is now implementing an ambitious strategy towards that end by a focus on four pillars – “the 4 Rs” – Renewing the social contract; Regional cooperation; Resilience to migration shocks; and Reconstruction and recovery, which apply to different degrees to the various countries in the Region. 
The Mashreq Department
The World Bank Mashreq department (MNC02) serves four Middle Income Countries (Iran, Iraq, Jordan, Lebanon) and 1 IDA country (Syria) which comprise a total population of approximately 150 million. Since the establishment of the department, the Country Management Unit (CMU) has been keen on devising projects to cater for the specific development needs of the aforementioned countries through lending, grants, and concessional financing. The Mashreq Department also provides an array of Advisory Services and Analytics (ASAs) to support design or implementation of policies, strengthen institutions, build capacity, inform development strategies or operations, and contribute to the global development agenda. The MNC02 country department is led by a Country Director and managed out of the Beirut regional office, in Lebanon. 
The Jordan Country Program
The WBG Jordan Country Partnership Framework (CPF) for FY2017–2023 lays out an ambitious agenda for growth, jobs, and greater inclusion. The CPF rests on three pillars: (1) stronger private-sector led growth and better employment opportunities for all; (2) improving equity and quality of service delivery; and (3) supporting an effective response and resilient recovery from COVID-19.  Over the CPF period, the Bank’s portfolio in Jordan has expanded rapidly to respond to the Syrian refugee crisis, to support Jordan’s economic reforms and more recently to support for COVID-19 response and recovery.  The World Bank is developing a new CPF to steer the program over the next five years. 
The World Bank’s current active portfolio in Jordan consists of 16 projects valued at US$3.2B (US$2.6B in IBRD loans; US$200M in IDA credits; and US$116.56M in trust funds). As of November 25, 2022, about 51% (a total of US$1.59B) had been disbursed.  The program also includes a broad range of analytic and technical assistance support across sectors and to support economic reforms and climate action.  The World Bank/Jordan Office is a dynamic and fast-paced country office, with frequent high-level visitors, a busy mission schedule, and an active engagement with Government of Jordan clients, international partners, private sector, civil society and other stakeholders.
Roles and Responsibilities
The selected candidate will work directly with and under the general guidance of the Resident Representative (RR) and Country Director (CD).  He/she will work in close collaboration with the Country Management Unit (CMU), CD, Country Program Coordinator (CPC), Operations Officer (OO), Program Assistants/Jordan Office (PAs), Program Leaders (PLs) and other members of the MNC02 CMU. The candidate will be responsible for the following tasks:
  • Country strategy, portfolio monitoring and operational support
    • Support the Country Partnership Framework (CPF) development process and implementation
    • Support oversight of the active project portfolio and project pipeline, working in coordination with the RR and CMU colleagues to ensure quality and timeliness of preparation and implementation support
    • Work with the RR and broader CMU to analyze and monitor portfolio and operational performance, quality and trends, and contribute to problem solving with task teams across sectors and disciplines
    • Follow-up on actions agreed during periodic country portfolio reviews and proactively highlight issues arising during project preparation or portfolio implementation
    • Assist the RR in country program management, including business planning and work program preparation, monitoring of work program, quarterly reviews and progress reporting
    • Facilitate the preparation of portfolio reviews for Jordan operations and the preparation of other meetings, as well as participate in supervision and other missions
  • Program briefs, event, and mission preparations and delivery
    • Contribute to the preparation and delivery of high-level visits to Jordan and WBG-IMF Annual/Spring Meetings, including coordination of meetings with authorities and international partners and preparation of briefing materials
    • Support the RR in preparing presentations, talking points, PowerPoints and associated documentation for internal and external engagements
  • General operational support
    • Support the RR’s participation in donor coordination structures, including the Humanitarian-Development Partners Group co-chaired by the World Bank and United Nations
    • Assist on ad hoc tasks, such as preparation of meetings with international partners, consultations with stakeholders, and in-country visits
    • Work as part of the country management team for Jordan, including with communications and program assistant staff in the country office

Selection Criteria

  • Master’s Degree in a relevant field (Economics, Business Studies, Political Science, Finance, International Relations).
  • Five years of relevant professional experience to the Bank’s mission and the position requirements.
  • Outstanding interpersonal skills with proven ability to work cooperatively with a multi-disciplinary country team, other groups throughout the Bank, and development partners.
  • Knowledge of key World Bank strategic, analytical, and financing instruments and full familiarity with Bank policies, procedures, and systems (including safeguards, financial management, and procurement). 
  • Demonstrated initiative, and organizational skills, including ability to undertake diverse tasks within a rapidly changing and demanding environment on short deadlines.
  • Political sensitivity and mature judgment; and ability to develop productive and positive relationships with client counterparts.
  • Ability to substantively contribute to high-level events (i.e. with Development Partners, Government, and other stakeholders) and to handle requests, and contribute to sector/ country dialogue. 
  • Highly developed spoken and written communications skills; including the ability to draft concise briefs, reports and correspondence.
COS Competencies: https://tinyurl.com/y34lnxvu

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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