Program Assistant – Administration/Office Support

  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Administration, General Support, Programme and Project Management
  • Deadline:




Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit
The World Bank Group’s Finance, Competitiveness & Innovation Global Practice (FCI) combines expertise in the financial sector and private sector development to foster private-sector led growth and help create stable, resilient and inclusive markets in client countries. Through this work, FCI strengthens the World Bank Group’s evolving approach to development finance: to maximize finance for development and to leverage private sector investments for sustainable and inclusive growth. FCI focuses on six thematic areas: Financial Stability & Integrity; Financial Inclusion, Infrastructure & Access; Markets, Competition and Technology; Investment Climate; Long Term Finance; and Climate & Risk Management.
The Markets, Competition & Technology (ETIMT) unit in the Trade, Investment and Competitiveness Department is a team of microeconomists, industry specialists and development practitioners. The unit focuses on a thorough understanding of the industrial organization of markets with the objective of removing economic distortions to promote competitive, contestable, innovative and inclusive markets and thus boost productivity growth. In this sense, the unit centers on understanding and measuring the final economic outcomes of the interaction of market players with the State, in particular, how governments shape the markets through their direct participation (via State-Owned Enterprises) and indirectly through regulations and government support policies in sectors and industries. The unit’s goal is to provide cutting-edge, evidence-based advice to developing countries around the globe on policies to level the playing field and promote competitive and contestable markets, competition, product market regulation and digital business, innovation and technology adoption as well as non-distortive industry and sectoral development policies (including green competitiveness). The unit also focuses on new technological disruptions to markets to better assess policy implications of these technological changes on existing sectors and markets as well as understanding policy implications of new emerging market structures (e.g. digital platforms). It accomplishes this by carrying out original research, contributing to lending and technical assistance engagements led by FCI regional units, and developing partnerships with multilateral institutions as well as bilateral partners and donors.
The responsibilities of the ETIMT unit include:
Provide intellectual leadership on issues and policies to support competitive markets, competition, SOEs and private sector, innovation, technology adoption and firm upgrading, as well as effective sectoral development policies (including on hard-hit sectors by COVID19 such as tourism and to respond to green, inclusive and resilient recovery in industries).
Support client countries by delivering lending operations and technical assistance projects in the ETIMT areas of expertise, in collaboration with FCI and other World Bank Group’s regional units.
Create global knowledge on frontier topics in the field of industrial organization.
Facilitate knowledge diffusion and adoption of good practices in areas of expertise through policy dialogue, analytical and advisory work, including leading the design and implementation of empirical quantitative structural IO assessments and impact evaluations with a focus on randomized controlled trials (RCTs).
Support World Bank Group senior management through briefings, guidance notes, and other inputs to inform and shape the WBG institutional strategy on ETIMT areas of expertise.
Duties and Responsibilities:
The ETIMT unit is organized in 3 knowledge pillars (KPs): (i) Competition and SOEs, (ii) Innovation, Digital and Technology, and (iii) Sectoral and Green Competitiveness. The selected candidate will be based in Washington, DC. S/he will provide full range administrative and operational support to Task Teams in the unit. This includes but is not restricted to the following:
  • Provide a full range of administrative and operational support to the Markets, Competition & Technology (ETIMT) team, including work associated with business development, client management, project processing, conferences, events, and travel etc.
  • Coordinate the logistics and help prepare the necessary correspondence for Concept, Decision, and ASA review meetings, as well as ROC, OC, negotiations, signing, including webex, VCs and PowerPoint presentations and other administrative duties as needed.
  • File documents in SharePoint related to projects and others in a systematic way, to allow easy access by any member of the team, applying the appropriate record retention policies.
  • Internal Quality Assurance of documents: proofreading, editing, and reviewing final documents for completion before circulation of packages.
  • Establish and maintain an effective network of contacts, both inside and outside of the department to ensure effective cooperation in support of unit deliverables.
  • Provide quality control of internal and external documents; review documents for accuracy and adherence with IFC and World Bank guidelines and procedures; assist staff in the drafting, editing, formatting, and production of documents and correspondence.
  • Provide consistent and timely monitoring and of project pipeline and workflow, including documentation, Board, and the scheduling of associated meetings.
  • Create requests for STCs and POs in Admin Portal, eConsultant and other systems as needed. Handle PCard and Event Card payments, and monthly reconciliation of expenses.
  • Correspond with vendors to solicit price quotes for supplies and make hotel reservations in accordance with World Bank Group policy.
  • Handle bookings for business travel, request visas for staff; manage logistics requests for visiting staff and client meetings.
  • Provide support with all types of administrative requests such as office supplies order, staff directory changes, email distribution lists, visitor’s pass, videoconferences, Webex/Teams meetings.
  • Request Issuance of IT equipment, telephone, furniture, and related office readiness activities.
  • Assist in organizing the logistics for meetings/seminars, including audio or video conferencing, Webex, catering, and handling any ad-hoc matters as they may arise.
  • Collaborate with other team members and contribute productively to the team’s work and output.
  • Back-up other ACS in the office and in the industry or regional department when needed. 
  • Undertake ad hoc duties that may be assigned by the Supervisor, or the designated Project Team Lead.

Selection Criteria

  • Minimum of Bachelors’ degree and/ college diploma with a minimum of 5 years relevant work experience in similar role, preferably in a large international organization or multinational corporation.
  • Excellent organizational, administrative, and effective time management skills.
  • Demonstrated ability to organize, prioritize, schedule, plan and coordinate work and other activities internally and externally.
  • Strong attention to detail and to maintaining high quality standards.
  • Ability to produce high quality work under pressure.
  • Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in a constantly changing environment with competing activities and demands, and to effectively serve as a team member in various groups.
  • Demonstrated ability to organize and implement projects and tasks, set priorities, coordinate, and monitor assignments to maximize efficiency and quality.
  • Outstanding interpersonal skills to interact effectively with a range of contacts internally and externally and deal effectively with diverse situations which require good judgment, tact, and diplomacy.
  • Effective analytical, research and problem-solving skills and ability to work independently and make judgments and decisions with minimal supervision.
  • Strong communication skills in English (verbal and written), including ability to draft, proofread and edit correspondences and ensure quality of written outputs; Spanish, French Portuguese and/or Russian language skills are a plus.
  • Demonstrated ability to respond and deal effectively with diverse situations which require good judgment, tact, diplomacy, and confidentiality.
  • Good computer skills; proficiency with various software technologies such as MS Office, Outlook, Teams, OneDrive, and other standard office productivity software.  Ability to learn quickly new software applications.
  • High degree of motivation, initiative, flexibility, and reliability.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.