Programme Support Officer

  • Location:
  • Salary:
  • Job type:
  • Posted:
    6 days ago
  • Category:
  • Deadline:
    December 8, 2022


Duty stations



Mission and objectives

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. UNICEF works in partnership with a wide range of implementing partners, both government and CSO partners, to deliver results for children across the globe. Effective implementing partnership management is therefore essential for ensuring that resources are utilized as intended and results are being achieved. To support effective implementing partnership management, UNICEF plans to roll out new systems (digital solutions) and requirements (procedures) related to the management of Implementing Partnerships (IP) between Quarter 4 of 2022 to Quarter 2 of 2023 : two (2) e-Tools and one (1) UN Partners Portal modules to automate IP programme documents, programmatic visits and Protection against sexual exploitation and abuse (PSEA) capacity assessment; one (1) VISION SAP module for payment of Face Forms and transition to PSEA UN Harmonized Assessment tool.


The assigned UN Volunteer will assist the IP Management team on daily operational activities as well as the planning, training, technical support and reporting on the roll out of new systems in MENA region. National UN Expert Volunteers in Jordan are entitled to: – Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,495.9 ; – Annual and learning leaves; – Free Medical and life insurance; and – Free access to different learning platforms. For more information on UN Volunteer benefits, entitlements and support, please visit:

Task description

Within the delegated authority and under the supervision of the Implementing Partnership Management Specialist or his/her designated mandated representative(s), the UNV Programme Support Officer will: Summary of key functions/accountabilities: 1• Roll out and effective use of digital solutions supporting implementing partnership management; 2• Transition to and application of the UN harmonized tool to assess PSEA risk and capacity; 3• Quality assurance; 4• Analysis, monitoring and reporting; 5• Knowledge management and capacity building; 6• Support to implementing partnership management. 1• Roll out and the effective use of digital solutions supporting implementing partnership management: – Assist the planning, training, technical support and reporting on the roll out of new digital solutions and the effective use of new and existing digital solutions in MENA region. 2• Transition to and application of the UN harmonized tool to assess PSEA risk and capacity: – Assist the planning, training, technical support and reporting on the transition and application of the UN harmonized tool to assess PSEA risk and capacity of Implementing Partners in MENA region. 3• Quality assurance: – Support the design and implementation of quality assurance processes to ensure that digital solutions are effectively deployed and used in MENA region; – Support the design and implementation of quality assurance strategies to ensure that PSEA assessments and monitoring activities are undertaken in accordance with corporate terms of reference and guidance and that appropriate follow-up action and escalation steps are taken as needed. 4• Analysis, monitoring and reporting: -Using appropriate corporate tools and systems including InSight and e-Tools, report on status of implementation of digital solutions and PSEA to ensure that corporate timelines are adhered to and optimal use by country offices; – Analyse and monitor outstanding direct cash transfers to implementing partners older than 6 months; – Monitor the implementation status of follow up actions within the MENA region and the proper tracking and recording of ineligible expenditures; – Using appropriate corporate tools and systems including InSight and e-Tools, report on status of implementation of HACT and identify high risk areas requiring special attention and/or support from the regional office and Headquarters; – Prepare reports for the country management teams, regional office and Headquarters as may be required. 5• Knowledge management and capacity building: – Support the design and implementation of capacity building initiatives for CO staff and Implementing Partners to ensure that they are knowledgeable and comply with the organizational requirements on the effective use of digital solutions and PSEA procedures. 6• Support to implementing partnership management: – Assist the implementation and monitoring of implementing partnership management activities as and when required. • Any other related tasks as may be required or assigned by the supervisor.

Eligibility criteria


35 – 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

15 years of experience in one or more of the following areas at the national and/or international level: programme development/management, financial planning and management, M&E, programme management or another related area. • Experience working in a developing country is considered as an asset. • Relevant experience in a UN system agency or organization is considered as an asset; • Excellent excel and data analysis skills; • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

Area(s) of expertise

Development programmes, Administration, Economics and finance

Driving license


English, Level: Fluent, Required Arabic, Level: Working knowledge, Desirable French, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in Development studies, International Development, Business Administration, Financial Management, Economics, Auditing, Project/Programme Management, Monitoring & Evaluation (M&E), Programme management, Statistics, Data Science, Social Science, or another relevant technical field.

Competencies and values

• Professionalism: demonstrated understanding of operations relevant to UNICEF; technical capabilities or knowledge relevant or transferrable to UNICEF procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF’s mission and vision, as well as to the UN Core Values.

Other information

Living conditions and remarks

Amman, the capital, is a peaceful city with over four million residents. People are friendly to visitors. Services in terms of banking, transportation, health and communications are easily available. Though Arabic is the official language, English is widely spoken among the majority of the population, especially in Amman. Road network is good both in terms of spread and quality of the roads. Public transportation in Amman is limited. Taxis are relatively cheap and easily available. There are a number of shopping malls, restaurants, gyms, and cinemas. A large variety of accommodation options can be found; however, it is worth noting that prices in Amman have generally increased in the past few years. There are no specific security threats. Amman is a very easy city in which to live; large, many amenities, very modern and serviced by an international airport with direct flights to most capital cities. According to the assessment of the UN Department of Safety & Security (UNDSS) Jordan is a family duty station (category A hardship). As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the insurance plan.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Reasonable accommodation

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.

Note on Covid-19 vaccination requirements

In addition to duty station-specific vaccine requirements, appointments are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.