Job title: Psychosocial Support Services Assistant.
Employment category: I
Reporting to: GBV Team leader.
Location: Duty Station: Kibondo/Kasulu
The overall purpose of the role:
Under the supervision of the GBV Team leader and PSS (Case Management) Officer, the PSS Assistant in collaboration with the PSS officer will implement GBV case management activities delivered by DRC in Tanzania. Specifically, he/she will provide case management services to GBV survivors and other beneficiaries affected by the crisis.
The GBV PSS (Case Management) Assistant is responsible to work closely with the GBV PSS (Case Management) Officer for the implementation of PSS/ Case Management activities, including providing counseling for all survivors, providing emotional support group sessions to women, men, boys, and girls at risk of or survivors of gender-based violence in compliance with best -practice and DRC’s guidelines. ensure strict adherence to confidentiality for all case-related information; protect the identities of survivors in the design and implementation of all activities; Prepare work plans and reports (weekly/monthly) on the activities and submit them timely to Protection Team Leader [community-based].
Responsibilities and tasks
• Provide case management services through high-quality and confidential interventions in line with minimum standards for service provision and DRC’s case management SOPs.
• Support the PSS (Case Management) Officer to conduct referrals to relevant services when needed, while implementing the action plan and ensuring appropriate follow-up and case closure when appropriate.
• Work closely with PSS (Case Management) Officer to provide counseling for all survivors referred to case management service.
• In collaboration with PSS (Case Management) Officer, PSS (Case Management) Assistant will conduct case management in safe spaces identified in collaboration with survivors.
• Ensure all GBV data are well collected and stored in the Gender-Based Violence Information Management Systems (GBVIMS) in compliance with the information-sharing protocol developed at the Inter-Agency level.
• Provide emotional support group sessions to women, men, boys, and girls at risk of or survivors of gender-based violence in compliance with best-practice and DRC guidelines.
• Support in delivering basic GBV training to community-based structures, including sessions on the GBV core concepts and guiding principles and the safe identification and referral of GBV cases.
• Raise gaps in GBV response services and suggest possible solutions and referral protocols to the GBV Team Leader.
• Conduct regular quality implementation of PSS (Case Management) activities, and monitor the implemented activities to ensure the established targets are met.
• Engage with the community and community representatives to understand needs and gaps in Gender-based violence programming;
• Incorporate a survivor-centered approach in all GBV case management activities;
• Ensure strict adherence to confidentiality for all case-related information; protect the identities of survivors in the design and implementation of all activities;
• Work closely with community workers to ensure awareness of services in the community, facilitate referrals into and out of the community center, and support survivors on GBV protection-related needs;
• Ensure updated filing and documentation of Gender-based violence cases in line with DRC tools.
• Alert GBV Officers, GBV coordinator, and the Protection Manager of any gaps in process, tools, or staff capacities to meet the needs of beneficiaries or ensure confidentiality and survivor-centered care;
• Prepare work plans and reports (weekly/monthly) on the activities and submit them timely to Protection Team Leader [community-based]
• Ensure full cooperation with other protection assistants and act on their behalf during their absence
• Any other activities assigned by the GBV Team Leader.
Experience and technical competencies:
• Minimum of 1-2 years of experience in protection, preferably with an international humanitarian organization.
• Demonstrated organizational skills and ability to work in complex and difficult circumstances.
• Experience in Case Management, referral-related activities, and awareness is desirable
• Field experience in an emergency context is highly desirable
• High level of personal initiative, analytical skills, and proactive problem-solving.
• Demonstrated people’s management skills. Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
• Be a team player
• Cultural sensitivity, commitment, and understanding of the values of DRC. Good communication skills.
• Commitment to learning and implementing organizational policies and procedures
• Proven ability to prioritize tasks and meet deadlines
• A sensitive approach to the external representation
• Diploma in Social studies and other relevant fields in a well-recognized college or university (preferred)
• Good proficiency in written and spoken English, and Swahili. Kirundi is an added advantage
• DRC programme staff (protection and others)
• Refugees and donors
• Local Government and host Community representatives.
• Referral partners
Core competencies Basic Advanced Expert
Striving for excellence ☒ ☐ ☐
Collaborating ☐ ☒ ☐
Taking the lead ☐ ☒ ☐
Communicating ☐ ☒ ☐
Demonstrating integrity ☐ ☒ ☐
•Basic: I master the essentials, but may at times need help from others
•Advanced: I can work independently at full professional level.
•Expert: I am the go-to person when others need help.
DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
If you have questions or are facing problems with the online application process, please visit drc.ngo/about-us/job-and-career/support-for-job-seekers.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!