Resettlement and Complementary Pathways Officer

  • Location:
  • Salary:
  • Job type:
  • Posted:
    5 days ago
  • Category:
    Legal Affairs
  • Deadline:
    December 15, 2022



Standard Job Description

Resettlement and Complementary Pathways Officer Organizational Setting and Work Relationships The position for Resettlement and Complementary Pathways Officer may be based in Country Operations, Regional Bureaux or Headquarters. The incumbent’s primary role is to support resettlement and complementary pathways activities in his/her Area of Responsibility (AOR) through identification of needs, submission of cases, monitoring and enforcing procedural compliance, integrity and quality of case submissions, and ensure progress against targets. He/she contributes to comprehensive protection and solutions strategies and needs to make resettlement both strategic as well as responsive to the needs of people of concern to UNHCR The role may also involve managerial responsibilities in supervising staff and affiliate workforce. The incumbent works in close coordination with the Resettlement and Complementary Pathways Service in the Division of International Protection in Headquarters, and protection teams in Bureaux and country operations. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity. Duties – Identify, interview, assess resettlement and complementary pathways needs, and process cases identified for resettlement and complementary pathways following established procedures; provide counselling to individuals. – Monitor activities for resettlement and complementary pathways, as applicable, to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders. – Review and provide timely feedback and guidance on resettlement submissions prepared in the country office/ by country offices to harmonize quality and consistency of resettlement delivery. – Manage a process to ensure that persons of concern and partners receive up-to-date and accurate information on UNHCR’s resettlement and complementary pathways policies and procedures. – Promote and monitor the implementation of UNHCR’s global resettlement and complementary pathways policies, procedures and guidelines in the AOR. – Provide guidance and advice on policies, protection standards and procedures for resettlement and complementary pathways. – Ensure Standard Operating Procedures for identification of cases for resettlement and resettlement case management are in place and in line with UNHCR Global Standards. – Promote and contribute to measures that enhance the prevention, detection and response to fraud committed by persons of concern generally and in resettlement and complementary pathways in particular. – Maintain regular contact and close cooperation with resettlement countries and partners to ensure effective delivery of resettlement and complementary pathways; and adherence to adequate protection standards. – Guide and support government officials and partners undertaking missions related to resettlement and complementary pathways. – Assist selection missions by resettlement countries to the region/country operations. ; – Stay abreast and analyse the implication of political, legal, social and economic developments in the AOR and recommend policy / strategic approaches to further UNHCR objectives with respect to resettlement and complementary pathways. ; – Contribute to the development and enhancement of policy and guidelines for resettlement and complementary pathways practices. ; – Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement and complementary pathways process; comply with UNHCR policy and guidelines on HIV/AIDS. ; – Promote and put in place mechanisms for preventing fraud in resettlement and complementary pathways activities to maintain the integrity of the resettlement and complementary pathways process in the AOR. ; – Assist in the production of up-to-date and accurate statistics, analytical reports on resettlement and complementary pathways, updates and briefing notes, including with regard to the trends, the country/ region¿s performance in meeting resettlement targets, challenges and responses. – Ensure that resettlement and complementary pathways activities are reflected in the country operations plans, the protection and solutions strategies in line with the regional strategy. – Contribute to comprehensive protection and solutions strategies in the country operation or region. For jobs in the Regional Bureaux only: – Review and provide feedback and advice to country operations on their resettlement and complementary pathways strategies and priorities, to ensure that they are coherent and consistent with the regional strategy and are fully integrated into country operations plans; Assist offices in the annual planning exercise for resettlement and complementary pathways. – Review and provide timely feedback and guidance on resettlement submissions prepared by country offices to harmonize quality and consistency of resettlement delivery; monitor procedural compliance. – Conduct periodic field missions to provide advice on the quality and consistency of resettlement submissions, decisions and activities. – Assist in negotiating with resettlement countries the design and development of regional resettlement programmes and complementary pathways involving governments and non-governmental organisations in close consultation with the Resettlement and Complementary Pathways Service in the Division of International Protection at Headquarters. – Coordinate with DIP, other entities within the Bureau and country operations to ensure a comprehensive and consistent approach in the prevention, detection and response to fraud committed by persons of concern across the region. – Collect resettlement and complementary pathways related information to be used by the Resettlement and Complementary Pathways Service in the Division of International Protection for external publications. – Assist in assessing training needs, draw regional training plan and strategy and deliver resettlement, complementary pathways and related training to UNHCR staff, partners and other stakeholders as required. – Contribute to a communications strategy that generates support from external parties for the expansion of resettlement and complementary pathways. – Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Political Science; Social Sciences; International Law; Law; International Public Law; International Refugee Law; International Human Rights Law; Refugee and Forced Migration International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Protection Learning Programme; RSD- Resettlement Learning Programme; MLP; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential At least 6 years ( 5 years with Graduate degree) of professional work experience relevant to refugee protection work, of which 2 years in an international capacity. Demonstrated experience in casework or case management, preferably in a refugee or immigration context. Desirable Sound understanding and ability to implement UNHCR¿s policy and global strategic priorities, such as AGDM, IDP, Statelessness, and HIV/AIDS, in the area of responsibility at appropriate level. Knowledge of and experience with Complementary Pathways programmes. Diverse field experience. Experience working in a multi-cultural environment. Knowledge of additional UN languages. Functional Skills DM-Database Management PR-Refugee Resettlement programs PR-Resettlement Anti-Fraud Policy and Procedures PR-Mixed migratory movement management (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile

The incumbent will have following specific tasks and responsibilities:

– prepare resettlement quota proposals for States, reflecting UNHCR protection priorities and resettlement needs, with a fair and appropriately balanced distribution between regions and country operations, and among refugee population groups
– prepare fundraising proposals for support to UNHCR resettlement activities to enhance operational capacity in the field
– coordinate and communicate professionally with States in relation to resettlement selection criteria, planning, processing methodology, technical protocols and submission deadlines with adjustments as necessary throughout the year to ensure timely programme delivery, among other operational matters
– support the design, planning and implementation of efficient and sustainable case processing frameworks which include age, gender and diversity considerations and adhere to UNHCR policies, protection guidelines and procedural standards
– monitor resettlement programmes and processing indicators to ensure the maximum potential for refugee resettlement is realised in light of the available opportunities, with necessary measures implemented at operational and regional levels for accountability, transparency and integrity
– participate in multi-functional missions to operations to review procedures and make recommendations as necessary to strengthen or enhance integrity, promote efficiency and ensure accountability to refugees
– provide advice and share knowledge regarding the use of relevant modules and entities in proGres v4, biometric identity verification, and secure data sharing in the resettlement context, as well as the timely and transparent management of referrals and resettlement cases
– coordinate with States, the Global Data Service and DIST on the development of new protocols for encrypted data transfer including biometrics from BIMS, proGres v4 data and supporting documentation via Secure File Sharing (SFS), the PRIMES Data Transfer Platform (DTP) and the PRIMES Interoperability Gateway (in development)
– contribute to the PGRN report and planning exercise, including the review of country chapters, regional overviews and statistical annexes
– provide support to the Priority Situations Core Group (PSCG) and its State co-chairs, including meeting agendas, logistical arrangements for field visits, meetings and webinars, and communication through the PSCG mailbox

The ideal candidate will have excellent planning and organizational skills, solid demonstrated knowledge of resettlement policies and practices and strong verbal and written communication skills. The incumbent will need to have solid knowledge in the area of proGres v4, PRIMES and Secure File Sharing. 

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations: N/A



Nature of Position:

The incumbent is a member of the Resettlement Programme Delivery and Operational Support Unit in the Resettlement and Complementary Pathways Service, Division of International Protection at UNHCR Headquarters in Geneva, Switzerland.


The Unit comprises five international staff and two national staff. The incumbent will supervise one Associate Resettlement Officer.


The Unit provides necessary support, training and guidance to UNHCR country operations and Regional Bureaux regarding the quality, integrity and efficiency of resettlement processing and exercises responsibility for the global oversight of resettlement programmes within the framework of broader protection and solutions strategies.


The Unit oversees the implementation of unallocated resettlement quotas, while ensuring a fair and proportionate distribution of allocated resettlement quotas among operations and regions in accordance with UNHCR resettlement priorities and based on proposals and consultation with States.


The Unit manages an affiliate workforce through a global deployment scheme with three partners and an associated budget, which requires fundraising proposals prepared in coordination with the DIP Resource Management Unit, Division of Human Resources and the Division of External Relations.


The Unit coordinates the annual Projected Global Resettlement Needs (PGRN) report and planning exercise, manages bilateral and multilateral relationships with operational counterparts from resettlement States, IOM and other external stakeholders, provides support to the Priority Situations Core Group (PSCG), and participates in the Annual Consultations on Resettlement and Complementary Pathways and relevant Working Groups.


In 2023, the Unit will work closely with the Global Learning and Development Centre (GLDC) to develop and deliver training on the revised Resettlement Handbook as well as technical developments in proGres v4.


Together with the Global Data Service and PRIMES Support, the Unit ensures that country operations and Regional Bureaux have the requisite training and knowledge of proGres v4, BIMS and other relevant tools critical for effective, efficient, transparent and accountable resettlement processing, while coordinating requests for system enhancements.


The Unit is responsible for coordinating the Resettlement Statistics Report (RSR), internal dashboard and public data portal, and reporting as necessary for internal and external stakeholders.


Living and Working Conditions: N/A



Additional Qualifications





BA: International Law (Required), BA: International Relations (Required), BA: Law (Required), BA: Social Science (Required) 


HCR Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, HCR Resettlement Learning Program – UNHCR 

Work Experience


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Policy research & development, Political awareness, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022 





Functional clearance

This position doesn’t require a functional clearance