Resettlement Casework Intern

  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
  • Deadline:
    December 23, 2022


Requisition ID: req35184

Job Title: Resettlement Casework Intern

Employment Category: Intern

Employment Type: Part-Time

Compensation: USD 0.00 – 0.00 Hourly

Location: Phoenix, AZ USA

Job Description

SCOPE OF WORK: The Resettlement Case Management Team provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Team works closely with clients, IRC staff, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.


  •  Support Caseworkers to ensure clients has living essentials such as housing, food, medical care, and access to transportation, and are oriented to their new environment.
  •  Conduct intake services with clients to assess needs. Provide individualized support through direct services, referrals, and advocacy.
  •  Input clients’ information in database(s) and assist with tracking and reporting as needed.
  •  Use personal, insured vehicle to travel as needed throughout the service delivery area.
  •  Assist with field work including but not limited to: airport pickup, housing setup, school enrollment, delivery of household items, application for documents including social security cards, obtaining clients signatures and assistance with medical non-emergency services as needed.
  •  Other duties as assigned.


  •  Learn about the services that refugees are eligible for upon arrival in the U.S., including public benefits in Phoenix and local resources in the Metro area
  •  Learn about strategies for effective, holistic case management
  •  Develop resourcefulness and problem-solving skills to work independently in different situational contexts
  •  Learn to communicate effectively with clients across cultures 



  •  Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  •  Demonstrated success working and communicating effectively in a multicultural environment.
  •  Self-starter with excellent problem-solving skills combined with the proven ability to multitask, prioritize duties, and manage time effectively.
  •  Ability to take initiative and work independently
  •  Attention to detail and accuracy in work product.
  •  Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, Pashto, Swahili, Kinyarwanda and Arabic.
  •  Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
  •  Interest in social work, or international studies preferred, but not required


  •  Ability to obtain an AZ Level One Fingerprint Clearance Card
  •  Proof of Covid-19 vaccination
  • Cultural competency & consideration
  •  Excellent written & verbal skills
  •  Computer literacy, database experience preferred
  •  Empathy and open mindedness across-cultural environment
  •  Strong organizational skills
  •  Must be comfortable working with the LGBTQ and Asylum Seeker community
  • Valid driver’s license and access to a personal, insured vehicle

Note: This is an unpaid internship. Intern must commit to at least 10-15 hours per week for a 5-month minimum. Internship hours are completed between Monday and Friday from 9:00 AM-5:00 PM

This position reports to the Casework Supervisor.

IRC leading the way from harm to home. 

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability