Senior Information Management Associate

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Standard Job Description

Senior Information Management Associate Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern. Information and data management staff are responsible for coordinating, planning, supporting and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, GCR implementation, RRPs, HNOs, HRPs, and Cluster Plans. Information and data management covers the assessment, design, implementation and evaluation of data an information management related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational and protection data and analysis – but not exclusively, as IMO activities can involve back office data such as HR and financial as well – related to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners. Depending on if they are located in HQ, multi-country or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these processes are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and multi-country offices, to liaise with relevant bodies on relevant matters; to monitor the quality of data and information management activities in country/multi-country or HQ; to design and implement global, multi-country or country-based data strategies and systems; to ensure data and information activities are implemented in accordance with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data. The Senior Information Management Associate reports to a more senior Information Management staff and normally supervises some support staff. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties Coordinate data and information management activities – Support the relevant data and information management team and activities. – Contribute to the development and implementation of information management systems. – Communicate the status, value, and importance of data and information. – Support the collection, storage, management and protection of data. – Support consolidation of data systems, including the interoperability of operational data and systems. – Ensure consistency of data and results for analysis. – Identify risks and opportunities based on insights derived from data. – Improve data quality through field support, capacity building, monitoring and feedback. Support with data and information management – Support data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population data, profiling, analysis, GIS, data visualisation, maps, official statistics and other data and information management activities. – Support the analysis of primary and secondary data for interpretation and evidence-informed decision making. – Provide training support. – Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods. – Support data monitoring by providing quality assurance and technical advice to the monitoring methodologies, data collection and analysis. Undertake data and information management activities at the Multi-Country/Country or HQ level – Provide and recommend tools and systems needed for information and data management activities. – Analyse trends concerning changes at the outcome and impact levels. – Develop internal and external information management products such as maps, dashboards, infographics. – Ensure data is curated and stored in data registries and libraries in accordance with standards. – Ensure data is used in accordance with the defined purposes. – Work towards enhancing data literacy of staff and assist in interpretation the data. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Business Intelligence(BI) Computer Science Data Management Information Management Information Technology Geographic Information Systems Statistics (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Minimum 4 years information management, data or statistical field, and progressively responsible experience in humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation. Desirable Knowledge of national and international statistical systems, knowledge of international protection, human rights and international humanitarian law, experience in data collection and analysis in field situations, knowledge of GIS and geospatial systems and techniques. Functional Skills DM-ArcGIS (Geographic Information System) IM-Statistics Analysis DM-Data Management SP-Design tools such as Global Positioning System (GPS) PG-Needs Assessment and Response Analysis DM-Data collection methodologies CL-Cluster Information Management Tools, Resources & Approaches (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.


Desired Candidate Profile

The Senior Information Management Associate is a critical role for the organization and is based in Buenos Aires, Argentina. This position is responsible for overseeing information management activities across four countries – Argentina, Bolivia, Paraguay and Uruguay. The successful candidate should have an understanding of the political, economic, and social systems within the region, in order to effectively manage the information management initiatives within the organization.

The successful candidate should possess a Bachelor’s degree in Information Management or a related field, ideally with 5+ years of professional experience in data management, data processing, information management, and/or record keeping. The candidate should have a strong understanding of emerging technologies and the ability to develop innovative solutions to complex information management challenges. The candidate should be proficient in data analysis, report writing, and be comfortable working with large data sets. Knowledge of Spanish and English is required. The candidate should also be able to work independently and under supervision, effectively prioritize tasks, and develop strong working relationships with stakeholders across the region.

The candidate should have experience in working with stakeholders across the region, and have excellent communication skills to effectively present and explain complex information management initiatives.

The successful candidate should also have the ability to identify opportunities for data management process improvement, and develop solutions to enable the organization to maximize the value of its data.

The Senior Information Management Associate should also have strong organizational skills and the ability to work independently and prioritize tasks in a fast-paced environment. Finally, the candidate should demonstrate a commitment to continuous learning and professional development, in order to keep up with the latest trends and best practices in data management.


Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:


Nature of Position:


Living and Working Conditions:



Additional Qualifications



CL-Cluster Information Management Tools, Resources and Approaches, DM-ArcGIS (Geographic Information System), DM-Data collection methodologies, DM-Data Management, IM-Statistics Analysis, PG-Needs Assessment and Response Analysis, SP-Design tools such as Global Positioning System (GPS)





Computer Science – Other, Data Management – Other, Geographic Information Systems – Other, Information Management – Other, Information Technology – Other, Social Sciences – Other, Statistics – Other


Work Experience


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

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Additional Information






Functional clearance

This position doesn’t require a functional clearance