Senior Protection Cluster Coordination Officer

  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Human Rights
  • Deadline:
    December 15, 2022



Standard Job Description

Senior Protection Cluster Coordination Officer Organizational Setting and Work Relationships In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Protection Cluster Lead Agency under the Cluster Approach, the position of Senior Protection Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The Senior Protection Cluster Coordination Officer reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. At the same time, the incumbent effectuates UNHCR’s commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR Protection Cluster Lead Agency functions, embodied in the role of Senior Protection Cluster Coordination Officer, are critical in ensuring UNHCR¿s leadership within a diverse protection community. The Senior Protection Cluster Coordination Officer is expected to discharge UNHCR’s lead role in the Protection Cluster and to impartially represent the interests of the members of the Protection Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the Senior Protection Cluster Coordination Officer leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential. The Senior Protection Cluster Coordination Officer represents the Protection Cluster in Inter-Cluster Coordination mechanisms. The Senior Protection Cluster Coordination Officer advocates for protection mainstreaming in the humanitarian response, leads the mainstreaming of early recovery activities in the Protection Cluster, and spearheads the integration of cross-cutting issues into the work of the Protection Cluster, especially age, gender and diversity. The Senior Protection Cluster Coordination Officer works closely with and/or directly supervises a multi-functional UNHCR Protection Cluster Support team, including, but not limited to, the areas of information management, needs assessment, profiling, registration, reporting and advocacy. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors. – Issue reports and make advocacy statements on behalf of the Protection Cluster. – Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues. – Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals. – Allocate financial and other resources within the Protection Cluster, when required, such as regarding Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF). Perform other related duties as required. Strategic Direction – Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team¿s common humanitarian action plan. – Convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results oriented. – Ensure coordination with government counterparts and other relevant authorities. – Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts. Needs Assessment and Resources Mobilization – Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of affected populations. – Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes; Establish mechanisms for accountable and transparent financial resource allocation within the cluster. Capacity Development – Coordinate the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities. – Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society. Standards Setting – Ensure adherence to IASC standard operating procedures for IDP profiling. – Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups. – Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming. – Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster. Information Management – Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level. – Ensure that the Protection Cluster has a functional information management strategy and mechanism. – Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations. Advocacy – Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy. – Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies. – Ensure the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur. – Promote and strengthen national legislation relevant to internal displacement and durable solutions Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Law; Human Rights; International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses CCCM Cluster Coordination; HCR Coordination Lrng Prog; HCR Management Lrng Prg; HCR Protection Learning Prg; Emergency Mgmt Workshop; Tri-Cluster Knowl/Coord Skills; Prot in NaturalDisaster Situat; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential 9 years of previous work experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach. Desirable Not specified. Functional Skills PR-Country Operations applying the Cluster Approach CL-Protection Cluster Coordination (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile


Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:


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Nature of Position:



In 2021, UNHCR RCA embarked on a transition from Care & Maintenance to Protection and Solutions and from a status-based response to an area-based approach while intensifying its engagement in the response to IDPs through i.a. the leadership and coordination role of UNHCR in the Protection Cluster and the search for durable solutions for all PoCs including through the reduction of the risk of statelessness. The operation continues to respond to new forced internal displacements, the persistent acute needs for life-saving interventions through protection monitoring, GBV prevention and response, and protection mainstreaming in the CCCM/NFI/Shelter response.

In line with the 2019 Policy on UNHCR ‘s Engagement in Situations of Internal Displacement, the operation has scaled up its operational delivery to address the post-2020 electoral emergency by reaffirming its leadership role in the Protection cluster in CAR. An action plan to support sub-national clusters has been developed aiming to inform the response planning by the HCT and feed into the discussions of the protection coordination forum with MINUSCA in Bangui and in the field. The Protection Cluster has also supported the revival of the Working Group on Social Cohesion, and the Anti-Mine AoR is under-establishment in CAR. The Protection Cluster also has a Working Group on Housing, Land and Property supporting both the humanitarian response and Durable Solutions.
The coordination environment in CAR is very complex. Beyond the humanitarian coordination platforms where the Senior Protection Cluster Coordinator is expected to play a role of leadership, the coordination architecture also involves the interface with the peace keeping mission, MINUSCA, and the engagement at the Nexus. In its role as co-lead of the cluster, UNHCR has also strengthened the coordination of interventions by cluster members to maximize efficiencies through limited humanitarian access.

The operation is seeking a Senior Protection Cluster Coordinator with a solid experience of complex coordination architectures in IDP situations, fragile environments involving a mix of security, protection and solutions challenges, who is able to rise to the challenge to lead and coordinate the humanitarian protection response. Demonstrable experience of leading the protection cluster through the Humanitarian Programming Cycle is a requirement as is fluency in French.

Living and Working Conditions:


The Central African Republic (CAR) is a landlocked country in Central Africa that shares a border with Chad to the north, Sudan to the northeast, South Sudan to the southeast, Democratic Republic of the Congo to the south, Republic of the Congo to the southwest and Cameroon to the west. According to the Human Development Index (HDI), as of 2019 the country had the second-lowest level of human development ranked 188th out of 189 countries, and the country is also facing major healthcare challenges.
National infrastructure is dilapidated in many areas such as inexistant roads and electricity shortage with daily power cuts even in the capital city, as a result of decades of instability. Merchandise sold locally is for the most part imported through neighboring Cameroun and the port of Douala with fuel and limited items travelling by barge on the Oubangui River in the wet season when the river is high enough. There are only 5 airlines that serve Bangui airport: Air France, Royal Air Maroc, Kenya Airways, Asky and Rwanda Air.
CAR as adjacent areas of neighbouring countries continue to see significant security challenges. The CAR entered a further politico-security crisis following the December 2020 Presidential Elections. This sees the main Non-State Armed Groups (NSAG) within the country unite in an alliance against the President. Just prior to the 28th December vote it was feared NSAGs would enter the capital in a possible coup attempt, this was followed by a military operation where FACA supported by bilateral forces (Russia and Rwanda) who repulsed NSAGs from the majority of large towns. While the state now controls a larger percentage of national territory, NSAGs hide in the bush for the most part and carry out small scale incursions and hit-and-run attacks on state backed forces.
For staff and humanitarians in general the main threat is criminality and banditry where vehicle hold-ups and house break-ins have increased as many try to survive where the already high unemployment has further been hit by the increased insecurity and COVID, many NSAG elements also lost their income from mines after being repulsed by FACA supported by bilateral forces. It is however to be noted that vehicle hold-ups and house break-ins have not seen victims intentionally harmed when no resistance has been given.


Additional Qualifications



CL-Protection Cluster Coordination, PR-CCCM Technical Guidelines and Standards, PR-Country Operations applying the Cluster Approach, PR-International Humanitarian Law, PR-Protection in natural disaster situations, RG-Civil Registry Systems Analysis, UN-Analysis of geo-political realities and their socio-cultural implications, UN-UN/UNHCR Mandate and Global Strategic Priorities 


BA: Human Rights (Required), BA: International Relations (Required), BA: Law (Required) 


HCR Coordination Learning Program – UNHCR, HCR Country of Origin Information Learning Program – UNHCR, International Law – Other, Tri_Cluster Knowledge/Coord Skills – Other 

Work Experience

Annual Budget OL in Operation/Office, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: StatelessCompetencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022#4LKDN – job post also available on LinkedIn 





Functional clearance

This position doesn’t require a functional clearance