Service Delivery Manager (EBA) – ORACLE E-Business Suite (EBS)

  • Location:
  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Information and Communication Technology, Management and Strategy
  • Deadline:


NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

  • Genuinely meaningful work as part of the most successful alliance in history.
  • Initial 3 year contract with competitive monthly tax-free salary, household & children’s allowances
  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
  • Excellent private health insurance scheme
  • Generous annual leave of 30 days plus official holidays
  • Pension Scheme

About the job

Based in Braine L’Alleud, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour.

The Service Support and Business Applications Service Line (SSBA SL), is accountable for planning and executing all lifecycle management activities for all logistics and business application services  in the following C3 community of interest (COI) technical service areas: Logistics C2, Medical, Military Engineering, Human Resources, Finance, Acquisition, Business Process Management, Project Management, Business Intelligence, Information Management, Facility and Conference Management, Asset Management and other Business Support Functions.

The Service Delivery Manager (SDM), Enterprise Business Applications (EBA), is responsible for the day-to-day operation of the agencies EBA system, based upon Oracle E-Business Suite (EBS), including the tracking and management of incidents / problems, the deployment of new functionality into service and the overall performance / availability of EBA.

For a full list of duties, please review the job description here.

About you

We are looking for a talented and knowledgeable Service Delivery Manager with ideally a Bachelor’s degree at a nationally recognised / certified University in a related discipline, and 3 years post-related experience. A different qualification coupled with at least 10 years extensive and progressive expertise in duties related to the function of the post may also be considered.

You should also have:

  • At least 3 years’ experience in managing the delivery of services within the Oracle EBS domain, covering: 

       – Financials, including Project Accounting

        – Acquisition, including iSupplier and Sourcing

        – Human Resources

        – Asset Management

  • At least 3 years’ experience in using the ITIL Service Management framework, preferably including recent knowledge of the ITIL4 Service Value Stream, Practices, Guiding Principles, Governance and Continual Improvement dimensions.  Lack of ITIL4 can be compensated by extensive ITIL v3 experience;
  • Experience in supervising and managing service delivery teams;
  • Proven experience in supervising and managing service delivery teams containing functional and technical staff / consultants.

Knowledge of English, both written and spoken, is essential.

To learn more about NCI Agency and our work, please visit our website.

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.