Support Service Team Leader

  • Location:
  • Salary:
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Administration, Finance
  • Deadline:
    December 3, 2022


DRC is a private, independent, non-profit organization (NGO), devoted, on the basis of humanitarian principles to securing the Protection of refugees and internally displaced persons (IDPs), and to promoting long term solutions to the problems of forced displacement. DRC works in the context of conflict-induced displacement of populations and in return and reintegration situations

Overall purpose of the role:

  • Ensure full compliance with DRC’s operations handbook on supply chain, finance, administration and HR.
  • Oversee and manage the supply chain, finance, administration and HR departments.
  • Ensure effective budgetary control, and adherence to DRC and donor policies and procedures.
  • Ensure close coordination and maintaining excellent working relationship with local authorities and relevant stakeholders.
  • Ensure Safety and security of DRC staff, premises and assets in the operational areas.
  • Hold/lead weekly coordination meetings for staff, recording minutes and action points

This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.


  • Line manage supply chain, finance, administrative and HR staff, support staff (cleaners, guards, drivers), or covering for finance, admin & HR tasks directly, where dedicated staff is under recruitment or resources are limited. Function as a link between the Area office and the Sub-Base support services’ functions.
  • Responsible for maintenance of an area Master Budget with the support and under the supervision of the Base or Area manager.
  • Ensure that thorough and effective budgetary control is in place, and ensure accountability and donor compliance in all financial and logistics/supply chain documentation.
  • Hold/lead daily or weekly coordination meetings as required for staff, recording minutes and action points.
  • Preparation of monthly cash book and cash counts and submission to the Area office.
  • Preparation of monthly fund projections based on field needs and submission to country office for consolidation
  • Oversee efficient Human Resource management of both DRC contracted employees and incentive-based workers.
  • Prepare programme and support budgets in collaboration with the Base/ Area manager and relevant program managers.
  • Ensure full implementation and adherence to all DRC internal policies and procedures as well as local law regulations.
  • Prepare financial reports for donors for the area of responsibility, and check compliance with donor financial reporting requirements.
  • Responsible for training and provision of support to program staff in understanding financial/supply chain obligations and minimum requirements.
  • Oversee staff training and promotion.
  • Oversee HR procedures based on the global people policy, including recruitment, development, performance, contracts, well-being and people planning.
  • Act as DRC Code of Conduct focal point, including training and implementation.

As Team Leader the post-holder is responsible for the following:

  • Accountable for people management of employees, usually working in the same area of work
  • Accountable for ensuring that agreed work plans and tasks set by the next-level up Manager are implemented on time
  • Hiring and termination of employees and conducting performance appraisals (closely overseen by the next-level manager)
  • Experience and technical competencies: (include years of experience)
  • At least 4 years of relevant work experience at a similar level
  • Sound knowledge on cost planning, budgeting, and financial reporting
  • Experience in management of HR and administrative teams
  • Good knowledge of procurement procedures of INGOs
  • Experience of working with DRC’s main donors (UN Agencies, ECHO, SIDA, BHA etc.)
  • Full professional proficiency in English
  • All DRC roles require the post-holder to master DRC’s core competencies:
  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
  • Education and skills: (include certificates, licenses etc.)

    Bachelor’s degree in relevant field

  • Computer skills (including MS Office package)
  • Languages: (indicate fluency level)

    Fluency in written and spoken Arabic

  • Good command in written and spoken English.
  • Key stakeholders: (internal and external)
  • Area Manager DRC
  • Base Manager DRC
  • Programme Managers, TLs
  • Technical staff and support staff at Area Office
  • Head of Programme/Head of Support Services
  • HAC, UNOCHA, UNHCR and other humanitarian partners
  • State and non‑State bodies in Gedaref
  • Competence: Strving for excellence, Taking the Lead, Collaborating, Communicating and Demonstrating integreity

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply!