Deadline for Applications

December 21, 2025

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Protection Associate

Organizational Setting and Work Relationships The Protection Associate normally reports to the Protection Officer or the Senior Protection Officer. The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff.

The Protection Associate is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern (PoC) and identify opportunities to mainstream protection methodologies and integrate protection safeguards in operational responses in all sectors. S/he contributes to designing a comprehensive protection strategy and liaises externally with authorities and partners on protection doctrine and policy as guided by the supervisor.

The Protection Associate also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR''s core values of professionalism, integrity and respect for diversity.

Duties - Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment. - Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. - Assist in providing comments on existing and draft legislation related to PoC. - Provide advice on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. - Assist in conducting eligibility and status determination for PoC. - Contribute to measures to identify, prevent and reduce statelessness. - Contribute to a country-level child protection plan as part of the protection strategy. - Contribute to a country-level education plan as part of the protection strategy. - Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities. - Manage individual protection cases including those on GBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents. - Assist in identifying durable solutions for the largest possible number of PoC through voluntary repatriation, local integration and where appropriate, resettlement. - Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners. - Facilitate effective information management through the provision of disaggregated data on PoC and their problems. - Participate in initiatives to capacitate authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures. - Assist the supervisor in prioritizing PoC for interview, counselling and propose protection support for individual cases. - Assist the supervisor with enforcing compliance of local implementing partners with global protection policies and standards of professional integrity in the delivery of protection services. - Assit the supervisor with enforcing compliance with, and integrity of, all protection standard operating procedures. - Submit individual payments request for PoC for approval.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience Years of Experience / Degree Level For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses International Law, Political Science or other related field (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential Not specified

Desirable Protection Learning Programme

Functional Skills IT-Computer Literacy PR-Refugee Protection Principles and Framework PR-Protection-related guidelines, standards and indicators (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Excellent oral and written communication skills, both in English and Farsi Working knowledge of UNHCR registration standards and strong case management skills (GBV, CP, RST, VolRep, CBI) Good knowledge of UNHCR databases such as proGres V4 Strong networking skills to support NOA and Head of Office in mainstreaming protection support into services available in AoR Experience in community Based Protection

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications

International Law - Other, Political Science - Other

Work Experience

Competencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Judgement & decision making, Negotiation & conflict resolution, Organizational awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Shortlisted candidates may be required to sit for a test and/or Interview.

No late application will be accepted.

The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations

کارشناس امور حمایتی

Functional clearance

This position doesn''t require a functional clearance

Deadline for Applications

December 21, 2025

Hardship Level

B

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Call Centre Associate

Organizational Setting and Work Relationships

The Office of the High Commissioner for Refugees (UNHCR) was established in 1950 by the United Nations General Assembly. The agency is mandated to provide protection, assistance and seek durable solutions for refugees and stateless persons. UNHCR has also been involved under certain circumstances in enhancing protection and providing humanitarian assistance to internally displaced persons.

The Call Centre Associate will support the Call Centre staff ensuring the Call Centre functions effectively, producing daily, weekly, and monthly reports on the implementation of the Call Centre, ensuring the team is fully up to date on available services and assistance, scheduling appointments, providing general information to Persons of Concern (PoCs) on assistance and services available, answering questions of PoCs on the status of their cases, and referring cases with protection emergencies to the relevant staff member/unit. S/he may also assist occasionally in face-to-face counselling with refugees at the UNHCR Reception Centre.

The Call Centre Associate normally reports to a more senior Protection colleague. The incumbent will provide counselling to individuals by telephone. The incumbent may conduct initial protection interviews. The role involves drafting comments and documents about the interview.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Oversee the UNHCR Call Centre staff and operations.

• Ensure Call Centre staff respond to the calls in a kind, helpful, and professional manner.

• Remain abreast of all information and updates on assistance and services to refugees. Liaise with relevant units – protection, registration, field, mass information, etc. to receive updates, organize briefings for Helpline staff, and ensure information being provided by the Call Centre is accurate and up-to-date.

• Compile and report on trends emerging from the Call Centre – including concerns, frustrations, and information coming from refugees.

• Generate daily, weekly and monthly reports on the number of calls received, average waiting time, number of referrals made, etc.

• Observe and listen to Call Centre staff for quality control purposes.

• Liaise closely with colleagues to ensure the most effective operation of the Call Centre.

• Utilize UNHCR tools to enable refugees to make appointments at the reception centre, update bio-data, etc.

• Refer cases to protection colleagues for assistance, as needed.

• Answer and respond immediately to emergency calls received on the Call Centre, including collecting relevant information and forwarding to the appropriate colleague for assistance.

• Provide basic counselling to refugees.

• Make outbound calls to refugees as needed to schedule appointments, collect information, participate in emerging exercises, etc.

• Provide face to face counselling and information dissemination periodically at the UNHCR reception centre.

• Compile and enter the statistical data into the protection database.

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Not specified.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Relevant professional job experience. Ability to work with people from different cultural backgrounds.

Desirable

Work experience with UNHCR is an advantage. Completion of UNHCR''s related learning activities is an advantage.

Functional Skills

IT-Computer Literacy

CO-Drafting, Documentation,

DM-Data interpretation, reporting and presentation

CO-Cross-cultural communication

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering and Building Trust

Judgement and Decision Making

Managing Performance

Cross-Functional Competencies

Technological Awareness

Planning and Organizing

Analytical Thinking

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Demonstrated experience working with UNHCR PRIMES tools (mainly proGres V4 and Kobo).

Practical experience in Communication with Communities (CwC) particularly managing and monitoring two-way communication channels such as helplines community feedback systems, Reception, and information desks.

Experience supervising teams in high-volume clients within humanitarian or refugee settings.

Knowledge of protection principles, including confidentiality, informed consent, and safe communication with vulnerable individuals and AAP principles and demonstrated capacity to provide capacitation.

Capacity to analyze data and propose timely remedial actions for improvement as needed.

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Helpline Manager functions within the country office Protection unit of UNHCR Iran. Under the direct supervision of the Associate Registration and Identity Management Officer, the incumbent plays a critical role in ensuring timely, accurate, and protection-sensitive communication with persons falling under UNHCR mandate across the country.

Iran hosts one of the largest refugee populations globally, with significant operational demands for protection intervention and assistance delivery. In this context, the UNHCR Helpline serves as an important communication channel, providing forcibly displaced persons calling UNHCR with up-to-date publicly available information. The Helpline Manager ensures that the helpline functions as an effective accountability and feedback mechanism aligned with UNHCR’s global standards on Protection, AAP (Accountability to Affected People), and data protection.

The incumbent oversees the day-to-day work of the Helpline Operators, providing technical guidance, quality assurance, and performance management. S/he ensures that operators deliver consistent, protection-sensitive, and culturally appropriate communication in line with UNHCR policies, standard operating procedures (SOPs), and UNHCR’s communication with community (CWC) workflows. The post requires close coordination with other units and field offices to ensure timely identification and referral of most vulnerable or urgent cases, and effective monitoring of trends and feedback received through the helpline. S/he contributes to analysis of helpline data to support operational planning, detect emerging issues, and strengthen accountability and communication strategies.

Given the sensitivity of personal information handled through helpline interactions, the incumbent ensures strict adherence to data protection principles and confidentiality standards as well as quality and accuracy of calls. S/he fosters an environment of professionalism, empathy, and respect within the helpline team, promoting continuous learning and service improvement.

Living and Working Conditions:

Additional Qualifications

Skills

CO-Cross-cultural communication, CO-Drafting and Documentation, DM-Data interpretation, reporting and presentation, IT-Computer Literacy

Education

Certifications

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Functional clearance

This position doesn''t require a functional clearance

Deadline for Applications

December 21, 2025

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS5

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Senior Protection Assistant

Organizational Setting and Work Relationships The Senior Protection Assistant normally reports to a more senior Protection colleague. The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff.

The Senior Protection Assistant provides quality, timely and effective protection support to persons of concern (PoC) and identifies opportunities to mainstream protection methodologies and safeguards in operational responses. S/he contributes to designing a comprehensive protection strategy and may liaise externally with local authorities and partners on protection issues as guided by the supervisor.

The Senior Protection Assistant also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR''s core values of professionalism, integrity and respect for diversity.

Duties - Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. - Provide counselling on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. - Support activities in protection related AGD based programming with implementing and operational partners. - Conduct preliminary information gathering and interviews in support of eligibility, status determination, durable solutions and social needs assessment. - Contribute to measures to identify, prevent and reduce statelessness. - Contribute to a country-level child protection plan as part of the protection strategy. - Contribute to a country-level education plan for PoC as part of the protection strategy. - Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities. - Participate in individual protection case management including cases of GBV and child protection. Monitor and report on cases of refoulement, expulsion and other protection incidents. - Assist in identifying durable solutions for PoC in voluntary repatriation, local integration and where appropriate, resettlement. - Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners. - Draft reports, routine correspondence, update relevant databases and compiling statistics within the Area of Responsibility (AoR). - Contribute to initiatives to enhance national and local protection capacities. - Select PoC for preliminary interviews and decide which relevant information to share. - Enforce integrity in the delivery of protection services by local implementing partners.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses International Law; Political Science; (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential: Not specified. Desirable: Not specified.

Functional Skills IT-Computer Literacy PR-Protection-related guidelines, standards and indicators PR-Refugee Protection Principles and Framework (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

- Familiarity with UNHCR protection standards, case processing tools, and referral pathways. - Good background in protection case management, with demonstrated experience handling protection concerns for already-registered individuals. - Proven ability to conduct protection screening at reception in a timely, accurate, and protection-sensitive manner. - Good analytical and problem-solving skills to assess protection risks, prioritize urgent cases, and provide appropriate referrals. - Strong communication and interpersonal skills to interact effectively with FDSPs. Be flexible to rotate in reception/protection functions when required. - Ability to manage high volumes of incoming protection requests, ensuring proper documentation, follow-up, and resolution within established procedures. - Experience in processing of online request forms from FDSPs will be an advantage. - Good knowledge on and understanding of specificities of AoR will be an important asset.

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications

International Law - Other, Political Science - Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Shortlisted candidates may be required to sit for a test and/or Interview.

No late application will be accepted.

The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations

دستیار ارشد امور حمایتی

Functional clearance

This position doesn''t require a functional clearance

Deadline for Applications

December 21, 2025

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS5

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Senior Protection Assistant

Organizational Setting and Work Relationships The Senior Protection Assistant normally reports to a more senior Protection colleague. The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff.

The Senior Protection Assistant provides quality, timely and effective protection support to persons of concern (PoC) and identifies opportunities to mainstream protection methodologies and safeguards in operational responses. S/he contributes to designing a comprehensive protection strategy and may liaise externally with local authorities and partners on protection issues as guided by the supervisor.

The Senior Protection Assistant also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR''s core values of professionalism, integrity and respect for diversity.

Duties - Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct. - Provide counselling on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. - Support activities in protection related AGD based programming with implementing and operational partners. - Conduct preliminary information gathering and interviews in support of eligibility, status determination, durable solutions and social needs assessment. - Contribute to measures to identify, prevent and reduce statelessness. - Contribute to a country-level child protection plan as part of the protection strategy. - Contribute to a country-level education plan for PoC as part of the protection strategy. - Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities. - Participate in individual protection case management including cases of GBV and child protection. Monitor and report on cases of refoulement, expulsion and other protection incidents. - Assist in identifying durable solutions for PoC in voluntary repatriation, local integration and where appropriate, resettlement. - Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners. - Draft reports, routine correspondence, update relevant databases and compiling statistics within the Area of Responsibility (AoR). - Contribute to initiatives to enhance national and local protection capacities. - Select PoC for preliminary interviews and decide which relevant information to share. - Enforce integrity in the delivery of protection services by local implementing partners.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses International Law; Political Science; (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential: Not specified. Desirable: Not specified.

Functional Skills IT-Computer Literacy PR-Protection-related guidelines, standards and indicators PR-Refugee Protection Principles and Framework (Functional Skills marked with an asterisk* are essential)

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The candidate should be a team player and have: • Excellent oral and written communication skills, both in English and Farsi. • Excellent drafting skills. • The ability to work under tight deadlines and competing priorities. • Good knowledge of UNHCR databases such as proGres V4. • Good knowledge and understanding of UNHCR protection case management procedures, as well as reception and registration procedures. • Good knowledge of international human rights legal instruments

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications

International Law - Other, Political Science - Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Shortlisted candidates may be required to sit for a test and/or Interview.

No late application will be accepted.

The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations

دستیار ارشد امور حمایتی

Functional clearance

This position doesn''t require a functional clearance

International Consultant – Specs and Design for Ice Plant and Solar Cold Store

Procurement Process

IC - Individual contractor

Office

UNDP-YEM - YEMEN

Deadline

21-Dec-25 @ 12:38 AM (New York time)

Published on

14-Dec-25 @ 12:00 AM (New York time)

Reference Number

UNDP-YEM-00541

Contact

saleem Alabsi - [email protected]

This specific tender is managed via the new supplier portal system of UNDP Quantum. If you are interested in submitting a bid for this tender, you must subscribe following the instructions in the user guide. If you have not registered a profile with this system, you can do so by following the link for Supplier Registration.

If you already have a supplier profile, please access the negotiation using quicklink or please login to the Supplier Portal, then search for the negotiation using the reference number UNDP-YEM-00541, following the instructions in the user guide.

Introduction

Country: YEMEN

Description of the Assignment: International Consultant – Preparation of Technical Specifications and Design Package for Flake Ice Plant and Solar Powered Cold Store

Period of assignment/services (if applicable): Three months (maximum 30 working days) – 20 December 2025 to 31 March2026 Factory acceptance after manufacturing Factory Acceptance Test (FAT) support shall be provided within this period where the manufacturing schedule allows; if manufacturing extends beyond the assignment dates, FAT support may be provided subject to an agreed contract amendment or written confirmation by UNDP.

Location; : Home based with Travel for FAT at factory site. Travel and Accommodation Cost will be covered by UNDP.

Proposal should be submitted directly in the portal no later than indicated deadline.

Any request for clarification must be sent in writing via messaging functionality in the portal. UNDP will respond in writing including an explanation of the query without identifying the source of inquiry.

Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.

Documents :

Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)

World Change Starts with Educated Children®

2025 is our 25th Anniversary! Join Us in Celebrating 25 Years of Progress.

IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Position Overview:

The Literacy Program Officer (LPO) serves as the technical lead for literacy skills development and fostering a habit of reading at the upazila level. The LPO works in close coordination with the district field office to ensure the effective implementation of Reading Advancement activities. This role involves regular communication with Upazila Education Officers and UNOs and leads the linkage and liaison efforts with all relevant government stakeholders.

The position reports directly to the Field Manager and provides technical supervision to Literacy Facilitators. In alignment with the modified co-implementation model of the Literacy Program in the district, the specific roles and responsibilities of the LPO will be defined according to the updated implementation approach.

Key responsibilities:

• Overall responsible for ensuring implementation of the modified Co-implemented Literacy Program in the assigned Literacy Portfolio schools (all activities).

• Provide technical assistance to the head teachers, subject-wise Bangla teachers, and SRM teachers in the schools through Literacy Facilitator and direct involvement.

• Organize and facilitate Training of Trainers for government officials and master trainers (instruction and library), and head teachers'' training on coaching support visit.

• Provide technical support to the Master Trainers to organize and conduct (if require facilitate) teachers'' training (instruction and library).

• Organize and facilitate district and upazila level program sharing/review meeting and Program Coordination workshop.

• Organize and facilitate meetings with Primary Training Institute (PTI)/Upazilla Resource Center (URC) officials to include LP content in the subcluster training manual, jointly prepare the training manual with PTI/URC, and provide orientation to the sub-cluster facilitators (selected teachers & Upazilla Assistant Education Officers).

• Prepare customized training manual, standardize ToT packages & teachers’ packages (FG, PPT, Handouts, Schedule, pre- & post-test questionnaire), and related materials.

• Provide support to prepare student workbooks (Greade-1 & 2), workbook (Teachers Edition).

• Participating in and supporting technical review workshop, ToT on instruction and library, LP staff training, and all staff training.

• To build the professional capacity of program staff through PD sessions/review meetings/and on-the-job training.

• Ensure regular school visit (support visit and monitoring visit). At least 2 support visit and 1 monitoring visit to each of his supervises within a calendar month.

• Prepare and continuous track the LP budget, Implementation Calendar, and training calendar, and take initiative to track the implementation.

• Coordinate to ensure the timely distribution of learning materials to the schools.

• Prepare program reports and timely submission

• Assist and coordinate the joint program visit with government officials and the donor.

• Perform any other responsibilities as and when required, assigned by the Supervisor.

Qualifications:

Required:

• Master’s degree in Education/ Project Management/ Social Science/Child Development or any other relevant subject

• Minimum of 5 years’ related work experience

• Strong planning, budgeting, supervisory, training management and facilitation skills

• Good knowledge and understanding of education issues and priorities

• Strong interpersonal communication, language and computer skills

Child Protection Principles

• Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation
• Room to Read has zero tolerance for child abuse and exploitation.
• All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
• All children should be treated with respect and dignity.
• The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.
• Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.

Protection from Sexual Exploitation and Abuse (PSEA) Principles

• Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.
• Room to Read has zero tolerance for adult sexual exploitation and abuse.
• Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
• All adults should be treated with respect and dignity.
• Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.
• Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Read is a child-safe organization; all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

About Room to Read: 

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.

Learn more at www.roomtoread.org.

World Change Starts with Educated Children®

2025 is our 25th Anniversary! Join Us in Celebrating 25 Years of Progress.

IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Position Overview:

The Program Officer, Gender Equality Portfolio (PO, GEP) at Room to Read will oversee all aspects of the Program at the field level. The role involves developing, planning, training, implementing, and monitoring programs for Social Mobilizers, supporting teachers, and enhancing the progress of participants. The position focuses on scaling up GEP activities at the school level, assisting teachers in effectively delivering global life skill sessions, improving the sustainability of the Gender Equality Portfolio, and ensuring that Room to Read participants receive a quality education and perform well academically. The position requires skills in project management, Gender responsive approach life skill education, mentoring, networking, accounting, and supervising. The Program Officer, GEP will report to the Field Manager. The Social Mobilizers are the direct reports to Program Officer, GEP.

Key Responsibilities:

Program Implementation and Training:

• Support Social Mobilizers (SM) to ensure they are providing targeted and appropriate support so that girls receive quality life skills sessions and parents receive quality parent workshops aligned to the standards in our worldwide program content packages.

• Support Social Mobilizers to facilitate group discussions which may include providing ideas for discussion topics and coaching the SMs on how to handle difficult topics.

• Ensure Social Mobilizers know how to coach to identify and support girls at risk of dropping or failing out of school using Room to Read’s risk and response protocol.

• Conduct Social Mobilizers performance reviews.

• Facilitate Social Mobilizers review meetings to discuss and identify solutions to challenges Social Mobilizers are facing, challenges with data collection, or other field- level program implementation challenges.

• Supports the Senior Program Manager to ensure overall program implementation quality, including local adaptation of Room to Read’s worldwide program content, meets Room to Read’s standards.

• Ensure school authorities and communities are supportive of the program and fulfilling the agreements they made.

• Conduct training for Social Mobilizers which may include co-facilitating training sessions with Senior Program Manager.

• Participate in regular training and meetings with Room to Read staff, as planned;

• Participate in regular review meetings and any other activities that may be required to be undertaken to fulfill the objectives of the organization.

• Coordinate with other Program Officers/Program Manager to implement GEP activities.

• Participate in donor site visits and provide information to donors about Room to Read’s Girls’ Education Program as needed.

Planning, Reporting and Documentation:

• Ensure the Social Mobilizers are monitoring and keeping records of girls including attendance, academic performance, and other program activities as required by program design.

• Prepare and review regular staff reports.

• Participate in annual planning and budgeting for project areas of assignment.

• Responsible for expenses and expense reporting in project areas of assignment.

• Document best practices, case studies and lessons learned and shared with the GEP Team, as needed.

Qualifications

Required:

• Master’s degree required in a related field of study in education, social work, Gender & Women Study or other related field.

• A minimum of 5 years of related professional work experience with NGOs, INGOs or other Development sector;

• Proven track record in developing and implementing program improvements that achieve results;

• Knowledge, understanding, and experience in conducting trainings for adults and adolescents;

• Experience adapting program and/or training content to fit different contexts;

• Excellent verbal and written communication skills in English;

• Strong computer skills and proficiency with Microsoft Office programs;

• Strong planning, supervising, and program development skills;

• Prior success working and building relationships with diverse groups of people;

• Understanding of monitoring, evaluation, and process documentation;

• Ability and desire to travel frequently to Room to Read program sites.

Child Protection Principles

• Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation
• Room to Read has zero tolerance for child abuse and exploitation.
• All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
• All children should be treated with respect and dignity.
• The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.
• Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.

Protection from Sexual Exploitation and Abuse (PSEA) Principles

• Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.
• Room to Read has zero tolerance for adult sexual exploitation and abuse.
• Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
• All adults should be treated with respect and dignity.
• Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.
• Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Read is a child-safe organization; all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

About Room to Read: 

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.

Learn more at www.roomtoread.org.

World Change Starts with Educated Children®

2025 is our 25th Anniversary! Join Us in Celebrating 25 Years of Progress.

IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Position Overview

The Program Associate, Gender Equality Portfolio (PA, GEP) plays a key operational role in supporting the implementation of Room to Read’s Gender Equality Program (GEP) in Bangladesh. Working closely with the Program Officer and Program Manager, this role ensures that training, field activities, and stakeholder engagements are well-coordinated, timely, and aligned with program goals. The Program Associate brings strong organizational skills, attention to detail, and a collaborative spirit to help deliver high-quality programming that empowers adolescent girls through life skills education and mentoring.

Key Responsibilities

Training Coordination and Facilitation Support (30%)

• Assist in planning and organizing training sessions for master trainers, teachers, and Social Mobilizers.

• Prepare training materials, session plans, and feedback tools in collaboration with the Program Officer.

• Support translation, contextualization, and documentation of training content.

• Coordinate with vendors for finalization of the design files and delivery of training modules and materials to the filed.

• Document training outcomes and compile feedback for program improvement.

Stakeholder Engagement & Communication (20%)

• Assist in coordinating with DSHE, NCTB, and other government bodies for module integration, field visit arrangements and meeting and workshop organize

• Represent Room to Read in local forums and meetings, advocating for girls’ education and gender equality.

• Support the Program Officer and Manager in preparing presentations, briefs, and reports for external stakeholders.

Administrative & Logistical Support (20%)

• Manage logistics for training, workshops, and meetings in coordination with the Country Office admin team.

• Track inventory and ensure timely procurement and distribution of program materials.

• Maintain organized records of program activities, communications, and field reports.

• Prepare monthly travel plans and coordinate field-level training schedules.

• Support onboarding and coordination of consultants as needed.

Budget Monitoring & Financial Coordination (20%)

• Monitor expenditures against approved budgets and flag discrepancies to the Program Manager.

• Maintain budget tracking tools and assist with monthly financial reporting.

• Support the Annual Planning & Budgeting (AP&B) process.

• Collaborate with finance and admin teams to ensure compliance with procurement and financial protocols.

Field Monitoring & Data Support (10%)

• Conduct regular field visits to observe program delivery and gather feedback.

• Assist in verifying GSD data, dropout reports, and other monitoring inputs.

• Document field insights and share recommendations with the Program Officers and Manager.

• Support RM&E team with data collection and tool contextualization.

Qualifications

Required:

• Bachelor’s degree in education, Social Work, Gender Studies, Business Administration, or a related field.

• Minimum 3 years of experience in program or administrative support, preferably in the development sector.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Excellent communication skills in Bangla and English.

• Willingness to travel frequently to program sites.

Child Protection Principles

• Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation
• Room to Read has zero tolerance for child abuse and exploitation.
• All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.
• All children should be treated with respect and dignity.
• The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.
• Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.

Protection from Sexual Exploitation and Abuse (PSEA) Principles

• Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.
• Room to Read has zero tolerance for adult sexual exploitation and abuse.
• Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.
• All adults should be treated with respect and dignity.
• Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.
• Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Read is a child-safe organization; all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

About Room to Read: 

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.

Learn more at www.roomtoread.org.

Work Location : US - Atlanta, GAType of Post : Not ApplicableOther Possible Location : Kenya - NairobiFunding : APPROVEDExpected Travel : up to 20%Type of Contract : Language Requirement : EnglishApplication Deadline : Employee Duration : Full-Time

Pay Range Details

$127,462.74 - $177,810.53 Annually USA Grade C

* Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Who We Are:

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.

What We Are Looking For: At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.

Job Title:SENIOR DIRECTOR IMPACT EVALUATION AND STRATEGIC LEARNING

Job Location(s):US - Atlanta, GA

JOB SUMMARY:

CARE’s Program Strategy and Innovation (PSI) division is seeking a visionary Senior Director of Impact Evaluation and Strategic Learning to lead a transformation in how CARE uses evidence to drive impact. Reporting to the Executive Director of Evidence and Insight, you will champion a bold agenda: embedding rigorous, actionable evidence and cost-effectiveness analysis into every layer of CARE’s strategy and program design. This is not research for research’s sake—this is about making evidence a practical tool for decision-making, ensuring that CARE invests in what works and scales it efficiently.

You will set the standard for how CARE proves and improves impact, grounding our work in the best available external research while deploying fit-for-purpose evaluation approaches that range from randomized controlled trials and quasi-experimental designs to rapid-cycle testing and complexity-aware modeling. Your mandate is threefold: synthesize global evidence to guide program choice; establish credible causal proof where it matters most; and build systems that continuously generate insights on cost-effectiveness and scalability. To achieve this, you will lead a high-performing team dedicated to generating rigorous new evidence and tracking project performance to meet the highest standards of evidence-driven programming. By doing so, you will position CARE as a global leader in evidence-informed development, ensuring that every dollar delivers maximum impact for the people we serve.

RESPONSIBILITIES:

Build and Lead a High-Performing Evidence & Impact Technical Hub

• Serve as the strategic anchor for the Evidence & Insight unit, transforming CARE’s unified research, evidence, and impact measurement functions into a best-in-class evidence engine. You will translate the high-level evidence strategy into a clear operational reality for the team, ensuring the right people, systems, and standards are in place to deliver.
• Cultivate a culture of intellectual honesty and rigor: Manage and mentor a high-performing, cross-functional team capable of executing complex evaluations.
• Build "Fit-for-Purpose" Capabilities: Assess and upgrade the team’s technical capabilities to deliver on the evidence strategy (Rigorous Impact Evaluations vs. Use of Big Data/Administrative Data vs. Lean Measurement vs. Networked/Catalytic Measurement). Ensure the team has the requisite skills in both econometrics and complexity-aware monitoring to execute the vision.
• Drive Operational Excellence & Quality Assurance: Foster a coherent network of practitioners that ensures every data point remains credible, defensible, and ready for external scrutiny. Ensure accountability for high quality evidence across a range of methodological approaches.

Architect the Evaluation Portfolio & Drive Causal Proof

• Serve as the organization’s chief scientific lead for high-rigor evidence, moving CARE beyond simple output tracking or before-after comparison toward causal attribution and scientific credibility.
• Strategic Evidence Curation: Lead the decision-making framework for how we evaluate, distinguishing between interventions requiring counterfactuals (RCTs, QED) versus those best suited for using large administrative data or lean impact measurement. Ensure resources are focused on generating high-quality evidence where it matters most (e.g. signature solutions).
• Oversee the Impact Evaluation Pipeline: Directly supervise the design and execution of a portfolio of rigorous impact evaluations to establish causal links between CARE’s work and downstream outcomes. Sharply prioritize the pipeline to ensure that we are focused on the smallest number of feasible evidence opportunities that will deliver the biggest difference to CARE's work and the sector. (This includes knowing where to deprioritize investments in places where we are not set up for success).
• Academic & Strategic Partnerships: Serve as the primary technical counterpart for high-level research partners, ensuring CARE’s methodologies withstand external scientific scrutiny and contributing to the broader development sector's body of knowledge through peer-reviewed publications and white papers.
• Research Ethics & Integrity: Enhance and lead CARE’s internal review processes to ensure all evaluation activities adhere to the highest ethical standards and methodological integrity, including the ethical use of AI in research and evaluation.

Lead Innovation in Measuring Systems Change & Catalytic Impact

• Recognizing that transformative impact often occurs through systemic change that RCTs cannot capture, this role will lead the frontier of measuring "Networked Impact" or "Catalytic Impact"—developing novel methodologies to prove how CARE’s influence unlocks government capital and shifts market systems.
• Model Catalytic & Networked Impact: Refine CARE's methodologies to model and measure the leverage of CARE’s work, specifically how our investments unlock capital, influence government policy, or shift market systems (impact that goes beyond direct service delivery) that lead to positive changes in people's lives.
• Systems-Level Measurement: Lead the team in utilizing complexity-aware monitoring approaches (e.g., Outcome Harvesting, Contribution Analysis) to assess advocacy wins and systems change where counterfactuals are not possible.

Drive Evidence-Based Decision Making & Strategic Pivots

• Lead the generation, synthesis, and mobilization of insights from rigorous data-driven research and evaluation, and catalytic modeling to inform CARE's strategic direction and improve impact.
• Drive Program Strategy & Pivots: Synthesize findings to challenge assumptions and guide leadership on 'Program Choice'—providing data-driven recommendations on which interventions to scale and, crucially, which to sunset/stop when evidence suggests they are not cost-effective.
• Own the Evidence Landscape: Conduct systematic reviews of external evidence (e.g., J-PAL, 3ie) to benchmark CARE’s performance against the sector, ensuring we are not reinventing the wheel but adopting what is proven to work.
• Collaborative stakeholder engagement: Work effectively across a variety of stakeholders: engage constructively with country offices, research partners in the global south, and governments or private sector in places where we are aiming to build scaling strategies to deliver evidence that drives action and uptake.
• Vision 2030 Strategy and Accountability: Oversee the aggregation of this diverse data (direct, networked impact, and catalytic leverage) to report credibly against CARE’s FY26-30 Strategy goals and Vision 2030 targets, ensuring the organization can tell a unified impact story.
• Participant-Centered Inquiry: Champion the integration of real-time participant feedback and community insights into evaluation and learning frameworks. Ensure that "rigor" includes the voices of the people we serve, using these insights to drive programmatic adaptation and continuous learning.

#LI-ST1

Required Qualifications:

- PhD in Development Economics, Public Policy, Statistics or related field; or a Master's with significant, demonstrated track record as a Principal Investigator on large-scale, complex impact evaluations Demonstrated track record working with the private sector, government actors in countries where CARE has presence, or other scaling stakeholders who must buy into evidence before it will be broadly scaled. - At least 10 years of professional experience with increasing levels of responsibility in monitoring, evaluation, research, and learning (MERL) or development organization performance assessment. - At least 7 years of successful management and team leadership experience, with a demonstrated ability to build and lead cross-functional and geographically dispersed/diverse teams. - Deep expertise in econometric methods and causal inference, with a portfolio of designing and managing experimental (RCT) and quasi-experimental evaluations in low-resource settings. Experience in modeling catalytic impact or measuring systems change (e.g., market systems development, policy influence) - Strategic thinker with the ability to translate vision into actionable plans. - Excellent verbal and written communication skills, particularly translating technical reports and data for wider audiences. - Experience at a global level in a multi-national organization.

Preferred Qualifications:

- Formal training in organizational knowledge management and learning - Formal training in policy application or policy influence with evidence. - Theoretical background and practical application of emerging approaches such as complexity science, systems thinking, locally-led development, and scaling for networked impact. - A proven track record in leveraging emerging technologies, including AI, machine learning, or geospatial analysis, to enhance the rigor and scalability of evaluation methodologies. - Demonstrated experience securing and managing research grants and partnering with academic institutions. - Process facilitation and presentation skills. - Fluency in French or Spanish

Job Summary

IOM, the UN Migration Agency in Rome, Italy is looking two Project Clerks (Cultural Mediation) fluent in Italian, French and Arabic, who will be responsible for supporting the Project Management Team based in Italy with the implementation of the activities under the THAMM Plus Project.

Key Responsibilities

1. Provide (in language) general information on national laws and administrative procedures connected to labour and social inclusion, as well as access to services;
2. Translate and/or update non-official customized information materials for labour migrants coming to Italy as part of the labour mobility scheme;
3. Support the monitoring of migrant workers’ inclusion in the workplace and in Italy, including the compilation and submission of monitoring questionnaires, if needed;
4. Support the Project Management Team in maintaining regular communication with beneficiaries;
5. Assist with administrative tasks in the financial and procurement aspects related to the project implementation, in line with IOM rules and regulation;
6. Support relocation beneficiaries on air and ground transportation during national and international movements, if required;
7. Undertake duty travel, if required;
8. Performs other duties as assigned.

Required Qualifications

Education

• High school diploma with three years of relevant experience; or
• Bachelor’s Degree or equivalent from an accredited academic institution with one year of professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in the field of migration, with a particular focus on migrants’ inclusion, access to services and labour market integration;
• At least three years of experience in offering direct assistance and counselling to migrant communities in Italy;
• Previous experience with international organizations, NGOs and/or EU Agencies would be an asset.

Skills

• In-depth knowledge of socio-economic inclusion aspects of migration;
• Strong organizational, facilitation, communication, writing and presentations skills, in a multi-cultural setting;
• Knowledge the Italian Immigration Act and other national regulations for migrant workers;
• Proficiency in a Microsoft Office environment and office software packages.

Languages

• For this position, fluency in Italian, French and Arabic is required (oral and written);
• Knowledge of English is considered an asset.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Interested candidates are invited to submit their applications via WAVE, IOM e-Recruitment System.

Vacancies close at 23:59 local time Rome, Italy, on the respective closing date. No late applications will be accepted.

Submitting the following documents is optional:

a) CV or PHF (Personal History Form – available here: IOM Personal History Form.xls)

b) Cover Letter

For further information on how to apply, please refer to: https://www.iom.int/how-apply

Candidates who do not possess the above requested qualifications will not be taken into consideration.

Only shortlisted candidates will be contacted.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies