Mission and objectives

Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health. WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes. WHO’s Thirteenth General Programme of Work (GPW 13) defines WHO’s strategy for the five-year period, 2019-2023. It focuses on triple billion targets to achieve measurable impacts on people’s health at the country level. The triple billion targets are to ensure by 2023: • One billion more people are benefiting from universal health coverage • One billion more people are better protected from health emergencies • One billion more people are enjoying better health and well-being

Context

Under the direct supervision of the Operation Officer (OO) and the overall guidance of the Head of WHO Country Office (HWCO), the Team Assistant is a team member in the technical unit. Work is assigned by the supervisor who gives instructions on non-routine matters. Routine tasks are performed independently with some discretion in non-routine matters related to office procedures only. National UN Youth Volunteers in Jordan are entitled to: • Monthly Volunteer Living Allowance (VLA) at the amount of JOD 881.33; • Annual and learning leaves; • Free Medical and life insurance; and • Free access to different learning platforms. For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/volunteer-your-country-conditions-service

Task Description

Under the direct supervision of Operation Officer, the UN Volunteer will: • Receive, screen, process and follow-up generic WHO addresses e-mail, correspondence and requests, draft faxes, letters and memos, and follow up on implementation of all administrative actions, ensuring adherence to deadlines and timely response to correspondence and queries. • Handle incoming and outgoing mail and pouch. Record correspondence and maintain filing systems. Type, ensuring correctness of language as well as format, and in accordance with WHO Style Guide, correspondence, reports, documents and presentations upon written/verbal instructions, and independently compose correspondence of purely routine administrative nature. • Make necessary arrangements regarding duty travel of staff in the unit, WHO staff on mission, consultants and Ministry of Health (MOH) participants to meetings, etc., submit Travel Requests (TRs) in the Global Management System (GSM), arrange for flight and hotel reservations and deal with other related matters. • Type documents and presentations for preparation of country, intercountry and regional meetings, workshops, training courses, etc., send invitation letters to participants, photocopy documents and prepare files; follow up with logistics units regarding arrangements. Provide secretarial support during meetings. • Screen and receive visitors and telephone calls, make appointments, answer queries of and/or redirect visitors and callers. Update and maintain records and reference files. • Assist/replace other administrative staff in the WCO and perform other related duties as required

Competencies and values

• Teamwork • Respecting and promoting individual and cultural differences • Communication • Knowing and managing yourself • Moving forward in a changing environment

Living conditions and remarks

Amman, the capital, is a peaceful city with over four million residents. People are friendly to visitors. Services in terms of banking, transportation, health, and communications are easily available. Though Arabic is the official language, English is widely spoken among most of the population, especially in Amman. Road network is good both in terms of spread and quality of the roads. Public transportation in Amman is limited. Taxis are relatively cheap and easily available. There are several shopping malls, restaurants, gyms, and cinemas. A large variety of accommodation options can be found; however, it is worth noting that prices in Amman have generally increased in the past few years. There are no specific security threats. Amman is a very easy city in which to live; large, many amenities, very modern and serviced by an international airport with direct flights to most capital cities. According to the assessment of the UN Department of Safety & Security (UNDSS) Jordan is a family duty station (category A hardship). As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the insurance plan. https://www.unv.org/