The Digital Workspace is one of the primary services provided by the ICT Division and is undergoing a major transformation as part of an ongoing cloud transition. This evolution has already enhanced flexibility, scalability, security, and innovation, with future developments focusing on the integration of mobile devices, AI-driven efficiencies, and the deployment of advanced cloud services to further enhance the user experience and operational capabilities.

The ICT Digital Workspace and Datacenter Lead will oversee a small, highly skilled team, driving these advancements while actively participating in the design, procurement, implementation, and maintenance of solutions. Reporting to the Head of ICT and collaborating closely with IT and business units leveraging and supporting the digital workspace, the successful candidate will manage and evolve EUMETSAT’s digital workspace and the supporting infrastructure to meet the organization’s current and future needs.

This role requires a blend of strong technical expertise and leadership skills, as the candidate will be both a leader and a hands-on contributor, shaping the digital workspace.

Duties

In this role, the successful candidate will have the following key responsibilities:

• Lead a team of engineers and external service providers to deliver, maintain, and enhance the digital workspace;
• Define, procure, implement and manage digital workspace solutions;
• Oversee and contribute to the management of ICT data centers and cloud solutions, ensuring seamless integration between on-premises and cloud services;
• Collaborate closely with leaders in service desk, security, identity, storage and networking to ensure secure, reliable and seamless service delivery;

• Proactively identify and execute opportunities to enhance user experience, optimize internal IT processes and improve cost efficiency;
• Establish and maintain technology roadmaps and operating standards, aligning with current and future needs of the organization;
• Manage the associated budget, including long-term financial planning, cost management and resource allocation.

Skills and Experience

• Proven experience managing teams of engineers and service contracts to deliver high-quality ICT solutions;
• Track record of designing, procuring and delivering enterprise-grade digital workspace solutions, both cloud-based and on-premises, preferably within regulated or risk-adverse environments;
• Extensive knowledge of and experience with Microsoft 365 Cloud platform, Windows Server environments, endpoint management tools and technologies, particularly Microsoft Intune;
• Strong practical understanding of network, data center technologies, information security principles and their role in delivering robust and scalable ICT solutions;
• Excellent interpersonal and communication skills, with the ability to work autonomously and collaboratively as part of a team;
• Enthusiastic about emerging technologies, with an awareness of the challenges in implementing them in a risk-averse enterprise;
• Knowledge of and certifications in ITIL, Prince2, ISO 27001, and Business Continuity are advantageous.