Business Counselling Assistant for Dili, Baucau, Ermera, Liquica

negotiable / YEAR Expired 2 months ago
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Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP has been long supporting the Government of Timor-Leste in fostering youth-led MSMEs. The initiative was sharpened in 2021 under the Supporting Employment and Entrepreneurship for Women and Youth (SEEWAY) Project and later was scaled up and sustained under the Youth Employment and Entrepreneurship Skills (YEES) Project from 2022-2027. To this date, UNDP has been supporting over 300 youth-led enterprises across the country in different sectors and value chains aligning with the government’s priority, such as in agriculture, tourism, and small industry. The youth entrepreneurs were supported through a series of business training and financial access, such as soft loans and grants through the Business Innovation Challenge.

The YEES project is focusing on producing two medium-term sub-outcomes: 1) youth become employed and 2) youth become entrepreneurs, which will contribute to UNSDCF/CPD outcome 2: By 2025, institutions and people throughout Timor-Leste in all their diversity, especially women and youth, benefit from sustainable economic opportunities and decent work to reduce poverty, with three interrelated outputs:

Output 1: Youth obtain skills, competencies, and knowledge to be employed.

Output 2: Service providers are available to deliver holistic support to enhance employability.

Output 3: Youth, including migrants/returnees, obtain skills, knowledge, and services to start or expand their business.

In order to achieve output 3, YEES Project will deliver a series of entrepreneurship skills development support for youth, including entrepreneurship training and day-to-day business counselling to help youth entrepreneurs i) generate their business ideas, ii) establish and scale up their businesses. Against this backdrop, the YEES Project will hire four business counselling associates to be based in Dili, Baucau, Ermera, and Liquica respectively to provide day-to-day consultation for youth entrepreneurs and to support entrepreneurship initiatives in general.

Duties and Responsibilities
  1. Assist project team/project manager in providing business counselling for trainees of entrepreneurs training to align with the curriculum of entrepreneurship training (pre-incubation, incubation, and post-incubation) provided by the YEES project over the year.
  2. Provide assistance to youth in Timor-Leste to launch or expand their business by providing mentoring, counselling, monitoring, and guidance on their business plans, management, procurement, etc
  3. Assist project activities related to entrepreneurship training such as business needs assessment, business registration, business plan development, information sessions, business information provision and outreach, etc.
  4. Provide assistance to support management, collection, and making the database of beneficiaries of entrepreneurship training skills and the progress of their businesses.
  5. Assist the project team in facilitating workshops on various topics of entrepreneurship skills such as business competitions, business meetings, learning sessions as well as business networking events.
  6. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is a pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies (insert up to 7 competencies) 

Thematic Area Name Definition
Business Management Communication 1. Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

2. Ability to manage communications internally and externally, through media, social media, and other appropriate channels

Business Management Monitoring 1. Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results
Business Management Evaluation Ability to make an independent judgment based on set criteria and benchmarks – Ability to anticipate the client’s upcoming needs and concerns.
Business Management Customer Satisfaction/Client Management 1. Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers’ needs.

2. Provide inputs to the development of customer service strategy.

3. Look for ways to add value beyond clients’ immediate requests.

4. Ability to anticipate clients’ upcoming needs and concerns.

Business Management Operations Management 1. Ability to effectively plan, organize, and oversee the organization’s business processes in order to convert its assets into the best results in the most efficient manner.

2. Knowledge of relevant concepts and mechanisms.

2030- Agenda – Peace Governance Youth socio-economic empowerment
Required Skills and Experience
  • Secondary Education is required. or a university degree in Business Administration, Economics, Management, or any relevant field will be given due consideration, but it is not a requirement.

Min. years of relevant work experience:

  • Minimum of five (5) years (with secondary education) or two (2) years (with bachelor’s degree) of working experience in providing business consultation and training, either as a private trainer, business owner, or government/public official.

Required skills:

  • Demonstrated ability to communicate effectively orally and in writing, prepare reports, and deliver audience-focused mentoring.
  • Experience in the usage of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.

Desired skills in addition to the competencies covered in the Competencies section:

  • Experience and basic knowledge of data collection in excels and other digital tools is an asset.
  • Experience and knowledge of the business process, Start-up development, and business landscape in Timor-Leste is desired.
  • Experience in business counselling and providing training on entrepreneurs is desired.
  • Experience in maintaining databases and facilitating workshops, business competitions, meetings, and business networking events is an asset.
  • Previous experience with UNDP or United Nations/INGO youth innovation and entrepreneurship program would be an advantage.

Required Language(s):

Fluency in English and Tetum, both writing and speaking is required.

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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Baucau, East Timor
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