Location:

Seoul, South Korea
Salary:

negotiable / YEAR
Job type:

FULL_TIME
Posted:

3 weeks ago
Category:

Partnership and Resource Mobilization
Deadline:

22/04/2024

JOB DESCRIPTION

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

UNOPS LICA5

Target Start Date

2024-06-03

Job Posting End Date

April 22, 2024

Terms of Reference

1. General Background
UNHCR Korea started its Private Sector Partnerships Services (PSP) in 2009 and since its launch, the program has grown significantly in terms of donor base as well as fundraising income. To enhance our engagement and support from the existing donors, UNHCR Korea is seeking to hire a dedicated staff who will be responsible for the overall outbound telemarketing activities.

2. Purpose and Scope of Assignment
Under the supervision of PSP IG Associate (Donor Retention and Development), the individual contractor will assist the following responsibilities:
– Assist in developing a strategic plan for the telemarketing program, setting clear objectives for upgrade calls, reactivation calls and conversion calls, including target metrics for success.
– Manage telemarketing agencies, providing training on best practices, script development, and handling objections, ensuring a professional and effective donor engagement.
– Create call scripts and other donor communication messages related to the outbound programs.
– Monitor and analyze program performance, making adjustments to strategies and tactics to meet or exceed objectives.
– Report regularly to senior management on program outcomes, insights gained, and recommendations for future initiatives.
– Perform other duties as required.

3. Monitoring and Progress Controls
The individual contractor will work for the UNHCR Korea Office under the direct supervision of PSP IG Associate (Donor Retention and Development).

4. Qualifications and Experience

a. Education (Level and area of required and/or preferred education)
– University degree in preferably Marketing, Communications, Business Administration, or related fields.

b. Work Experience
– Minimum 2 years of work experience for high school diploma or minimum 1 year of experience for BA or higher in telemarketing, donor/client management, marketing, communication, and/or fundraising.

c. Key Competencies
– Excellent writing skills in Korean
– Strong analytical thinking and data analysis skills
– Proven ability to manage multiple tasks at a time while paying strict attention to details
– Ability to work independently within a collaborative team environment
– Fluency in Korean and English (both written and spoken)