Marketing Retention Assistant GS4, FT Quito-Ecuador # 571716

$20,053 - $27,577 / YEAR Expires in 2 days

JOB DETAIL

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child,  a champion..

UNICEF Ecuador Country Programme (2023-2026) is aligned with the United Nations Sustainable Development Cooperation Framework (UNSDCF) 2023-2026. The vision of the Ecuador Country Programme of Cooperation is that children and adolescents, both girls and boys, especially the most disadvantaged, deprived and hard-to-reach and those affected by crises, live and participate in resilient communities, enjoying a protective, nurturing and supportive environment that allows them to unlock their full potential throughout their lives.

UNICEF Ecuador Country Office supports the achievements of the national development plan as well as the Sustainable Development Goals (SDGs) through our country programme in Ecuador with interventions in Health, Nutrition, Child Protection, Education, Social Policy, WASH and CEED. UNICEF Ecuador also leads on humanitarian response to the migrants and refugee crisis, natural disasters and violence. As a result of these multiple shocks, vulnerabilities and exclusion, the CO prioritized field presence in three provinces and three municipalities affected by the prolonged crisis of human mobility (humanitarian outposts) as part of the CPD 2023-2026.

The main goal of the country office’s proposed field presence is to support coordinated cross-sectoral programme implementation, an effective humanitarian response at decentralized level, while strengthening the capacity of partners and government actors, promoting outcomes focused on empowerment and equality for women and children. This strengthening will seek to achieve programmatic and operational sustainability in local contexts with challenging and changing scenarios, including disaster preparedness, resilience building and forward-looking risk analysis, to trigger a rapid response to sudden onset emergencies or conflict situations, including coordinated action with the United Nations System (UN) in the field. The strengthened field presence will also allow a sustained approach to monitoring of the situation of children and bottlenecks that hinder the fulfillment of women and children’s rights, especially in remote or chronically excluded areas of the prioritized provinces. Similarly, a strong field presence will improve monitoring of the goals achieved by UNICEF partners, including the government and civil society. It also provides UNICEF a greater political and community credibility in a country with significant political, ethnic, and geographic diversities.

For more information related to the work of our organization in Ecuador, please visit our website: UNICEF Ecuador

How can you make a difference?

Under the general supervision of the Fundraising Assistant GS-5 and the general guidance of the Individuals Fundraising Officer NO-A, assist in the planning, implementation and monitoring of the fundraising retention/cultivation strategy (line and circle). The main purpose of the post is to assist in attracting and cultivating long term relations with individual donors’ channel to secure and increase a sustainable source of pledged contributions and develop and maintain statistical and behavioral information of the individuals donors. The strategy would include cultivation/retention of the fundraisers and corporate partners.

Summary of key functions/accountabilities:
1. Exhaustive planning of the donors’ cultivation and retention program.
▪ Assist in the definition of objectives, strategies, contents, components and timing of the different activities and campaigns.
▪ Assist in the preparation of the cultivating and retention campaign’s KPI by providing reports.
2. Effective implementation of donors’ cultivation and retention program.
▪ Assist in the definition and development of content by collecting data from UNICEF’s vision, children’s rights and work for children in the country and abroad for all kind of content materials for pledge donors.
▪ Assist to implement different activities and campaigns that increase lifetime support value (welcoming, nurturing actions, saving, value maximization, loyalty and retention and ad hoc actions for each defined target).
▪Produce periodic reports and ad hoc reports of activities that are undertaken, according to the house list cultivation and retention program.
3. Maintain excellent knowledge about donors and their behavior. Identification and segmentation of the database.
▪Assist in the knowledge and analysis of donors and their behavior (donor’s insight) by generating reports and basic analysis.
▪ Assist in the implementation of researches in order to understand donor’s behavior, needs and emotional bonds with UNICEF by coordinating the researches.
4. Reduce the risk of donors’ cancellations and optimize the business practices.
▪ Assist in the identification of the new practices that could be introduced or suggest modifications to existing practices that could reduce the risk of donors’ cancellations.
▪ Assist in the implementation of the new practices and modifications to existing practices.
▪ Prepare periodic reports and basic analysis.

To qualify as an advocate for every child you will have…

The following minimum requirements:

Education: Completion of Secondary School. Technical and/or University level courses or degree in marketing, sales, publicity, communication, business administration or related areas will be an asset.

Work Experience: A minimum of 4 years of practical work experience in customer loyalty/cultivation/retention, post-sale services, processes of mass contact with customers’ databases (emailing, direct marketing, telemarketing, SMS, Whatsapp, etc.), benefit chains/cards for massive groups of people or similar services. For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.

Language Requirements: Fluency in Spanish is essential. Working knowledge of English. Excellent communication and writing skills in Spanish is required.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male and female are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Quito, Ecuador