Org. Setting and Reporting

This position is located in the Strategic Programme Development, Coordination and Partnership, Capacity Development Programme Management Office (CDPMO) of DESA. CDPMO supports the Under-Secretary-General and DESA’s divisions in the implementation of the Department’s capacity development approach and promotes coherence as well as integrated delivery of the Department’s capacity development activities. The Knowledge Management Officer supports knowledge management initiative and implementation, data analytics and reporting, website development and maintenance, and IT support for CDPMO. The Knowledge Management Officer reports to the Senior Programme Management Officer in the Strategic Programme Development, Coordination and Partnership. Further information of CDPMO is available at https://www.un.org/development/desa/cdpmo/

Responsibilities

Within delegated authority, and under the overall guidance of the Senior Programme Management Officer in the Strategic Programme Development and Partnerships Section and inputs from the respective section chiefs, the Knowledge Management Officer will be responsible for the following duties: 1. Knowledge Management • Plan, design, execute, manage, and monitor knowledge management initiatives. • Provide support, advisory services, training and guidance to staff within CDOMO and DESA on knowledge management, engagement, communication, community management, client engagement, and content management. • Analyze and consolidate data, draw lessons and good practices and draft guidelines on knowledge management initiatives, and communicate them internally and externally to foster learning, improve knowledge-sharing and improve client-services. • Carry out other knowledge management, facilitation, community management, communications, training, and client service tasks as advised by the supervisor. 2. Data analytics and reporting • Analyze activities and data of the different programmes stored in databases and create reports and visual graphs in a concise, evidence based, and analytical manner. • Develop process improvement mechanisms for data analytics tasks. • Acquire and clean data from primary or secondary sources and maintain databases/data systems. • Implement databases, data collection systems, data analytics and other strategies that optimize efficiency and quality. • Track and report on progress regarding department specific data initiatives. • Develop reports, dashboards or other tools to effectively summarize findings and convey information to management. • Provides electronic record keeping support by advising on electronic record keeping system standards and compliance, and by providing training in the use of metadata standards. 3. Website and IT support • Oversee the management, maintenance, and enhancement of CDPMO websites, built in Drupal 9, ensuring that they are up-to-date and in compliance with UN and industry standards and best practices. • Regularly monitor website performance and implement necessary improvements to enhance speed, functionality, and user experience. Support CDPMO staff who maintain the websites’ content. • Serve as the primary point of contact for technical issues related to CDPMO computer equipment and websites. 4. Performs other duties as required

Competencies

• Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to knowledge management. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection, management, analysis, and visualization using various methods, including Microsoft tools. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.

Education

Advanced university degree (Master’s degree or equivalent) in knowledge management, information management, information science and technology, business administration, social science, communications, or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

A minimum of 5 years of progressively responsible experience in developing and implementing knowledge management strategies and solutions is required. Experience in using information technology to develop and manage knowledge management systems or tools for data collection, analysis, and reporting is required. Experience in using business intelligence and other digital solutions to create, share, and explore interactive data dashboards and reports is required. Experience in maintaining websites, using Drupal (CMS) or Azure, and providing general IT support to the office is required. Experience in supporting capacity development programmes/projects in international organizations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

This is an Extrabudgetary-funded post. This position is temporarily available for 364 days, with a possibility of extension. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. The appointment or assignment and renewal are subject to the availability of the post or funds, budgetary approval or extension of the mandate. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the Young Professionals Programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.