WFP Lebanon encourages female candidates and people with disabilities to apply.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. WFP does not charge a fee or request bank details at any stage of the recruitment process.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at lebanon.recruitment@wfp.org (and copying in global.inclusion@wfp.org). Our DEI team is here to ensure your full participation in our recruitment process.

Job Title: IT Operations Assistant SC4

Contract Type / Grade: Service Contract – SC4

Duty Station: Beirut Country Office

Contract Duration: 12 Months, (Renewable based on availability of funds, business needs and performance).

Date of Publication: 10 June 2024

Deadline of Application: 24 June 2024

Organizational Background:

Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and helping individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020.

WFP Lebanon provides humanitarian assistance to vulnerable people for food and other essential needs through cash-based transfers and in-kind food. WFP Lebanon also provides food assistance in the form of snacks and fresh food to school aged students and promotes resilient livelihoods and sustainable food systems.

In addition to direct assistance to the most food insecure and vulnerable people, WFP also supports government institutions, partners, and other entities to strengthen their capacity to deliver social assistance.

To know more about WFP’s mission, please check the below video:
https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/

Job Purpose:

Under the direct supervision of the IT Operations Officer, the incumbent will deliver a wide range of processes and activities to facilitate effective service delivery in the area of Information Technology. The duties include but not limited to: standard software and hardware support services; monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services; installation and decommissioning of computer equipment and software as needed; acting as the initial focal point of contact for the help desk, responsible for tickets assignment and escalation. In addition, the position will be dealing with IT asset management and procurement.

Key Responsibilities (not all-inclusive, nor exhaustive):

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the correct application of technology.
• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
• Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Perform other related duties as required.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education. University degree in Information Technology, Computer Engineering or other related field is desirable.

Experience: At least four (4) years of progressive experience in the IT support, system administration and networking with one (1) year of experience directly linked to helpdesk and ticketing systems support.

Language: Fluency in both oral and written communication in English and Arabic languages.

Required Skills:

• Experience in Microsoft Office 365 applications and products.
• Very good Knowledge of IT infrastructure and networking concepts
• Experience in helpdesk procedures and ticketing systems including resolving hardware and software-related problems.
• Experience with server administration and maintenance
• Strong customer service and communication skills
• Willingness to learn with high adaptability to new changes and technologies
• Ability to meet deadlines and follow clear instructions

WFP Leadership Framework: Common Standards of Behaviour

Leads by Example with Integrity

• Upholds WFP values, principles, and standards
• Respects others and values diversity
• Stays focused and calm under pressure
• Demonstrates humility and a willingness to learn

Drives Results and Delivers on Commitments

• Delivers results for maximum impact
• Delegates appropriately
• Adapts readily to change

Fosters Inclusive and Collaborative

• Is inclusive and collaborative
• Gives timely and constructive feedback
• Builds and shares new perspective

Applies Strategic Thinking

• Communicates and fulfils WFP’s vision
• Embraces curiosity and new ways of doing things
• Analyses and evaluates data
• Considers the impact of decisions

Builds and Maintains Sustainable Partnerships

• Collaborates to deliver common objectives

Terms and Conditions:

• WFP offers a competitive benefits package including salary, various types of leaves including maternity and paternity, medical and life insurances, provision of breastfeeding rooms for new parents, and various wellness platforms.
• WFP Lebanon offers flexible working hours schedule upon prior approval.
• Our premises are accessible, and we are committed to accommodate to any required reasonable accessible needs to remove barriers in the workplace.
• Only shortlisted applicants will be contacted.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.