Responsibilities: 

Monitoring & Evaluation

• Serve as monitoring and evaluation lead for college and career readiness programs across NIWL.
• Provide support to program managers across different projects and understands all functions relating to evaluation protocols, operating standards, data management tools, survey instruments and data analysis.
• Conduct research and environmental scans, observe data trends/tools, conduct market analysis, provide options for data tracking system and reach out to different vendors for new business development.
• Manage research and evaluation projects as well as create evaluation protocol; collects, compiles and analyzes information relevant to the program. Evaluates and monitors project progress and examines key performance indicators.
• Assist and lead design and implementation of qualitative research and evaluation studies.
• Conduct site visits, focus group discussions, interviews and analyze qualitative data to produce reports.
• Prepare and submit IRB packages as well as interview and data collection protocols.
• Prepare inclusive data collection tools including pre and post surveys and questionnaires.
• Completes quality assurance and comparative data analysis. Tests reports and conducts virtual and hard file audits to ensure accuracy of data entry. Pinpoints any anomalies and makes data corrections.
• Submit the monthly and quarterly reports to internal and external partners. Provide additional details, status updates as requested by the partners.
• Provide administrative support to programs as needed by writing, reviewing, and translating reports on a quarterly basis.
• Create presentations and reports based on data trends for the projects; conducts trainings and presents at conferences.
• Documents and shares best practices, project accomplishments, challenges, and lessons learned among internal and external partners.

Program/Systems Support

• Lead development and maintenance of Power BI dashboards for NIWL earning projects.
• Serve as liaison between project managers and partners, funders/clients to ensure proper implementation of monitoring and evaluation.
• Create and maintain a system for adding new software users, changing passwords, develop user manuals/flowcharts and access to the data and case management tools.
• Supports program/project teams administratively and technically to provide high quality deliverables to internal and external clients.
• Serve as a technical supporter for administrative and data systems support for project managers within the team.
• Create handouts, brochures, one pagers, annual reviews, and other graphics as needed for proposals or reports.
• Oversee planning, organization and management of internal and external meetings.
• Use systems/tools and learn new tools as required by the projects. Example: Power BI, Microsoft Access, MS Forms, Adobe, Microsoft Office Suite, NVivo, Otter Ai, Dedoose, Canva and other systems as needed.
• Provide training and technical assistance to clients as well as funders.
• Provide a visual walk-through of Power BI dashboards and Data entry software for partners.
• Conduct monthly trainings (weekly, biweekly or monthly as required) and technical assistance for partners on the data management tool and serves as the “help-desk” representative for end users.
• Manage system access for both FHI 360 and external partners.

Applied Knowledge & Skills

• Proficiency with database management software and on-line search tools required.
• Development of scope of work and deliverables for partners, consultants, etc.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
• Basic working knowledge of concepts, practices, and procedures with providing technical support for technical research studies.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.

Problem Solving & Impact

• Works on problems of moderate scope that require analysis or interpretation of various factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds rapport with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received

• Has no supervisory responsibility.
• Receives general instructions on routine work, detailed instructions on new assignments or projects.
• Typically reports to an Associate Director or Director.

Requirements:

Education: **

• Bachelor’s Degree or its International Equivalent in Civil Society, Communication, Economic Development, Education, Public Administration, Research, Technology or Related Fields.

Experience: **

• Typically requires 2+ years of relevant experience managing data collection and technical assistance experience.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company.