Responsibilities:

• Ensure quality case management through regular case file reviews, weekly debriefing discussions, and on-site service supervision.
• Design strategies and frameworks for effective program operation, coordinate grant logistics, subcontracting, and monitor grant activities.
• Prepare quantitative and narrative reports, ensuring timely submission and implementing data collection tools.
• Monitor program budgets, expenditures, and donor deliverables, compiling data and drafting reports as per donor and agency requirements.
• Supervise, coach, and mentor case management staff, ensuring adherence to program policies and procedures.
• Meet with clients as needed to address self-sufficiency barriers and compliance issues.
• Manage client crises as the escalation point and ensure crisis protocol adherence.
• Assign equitable caseloads, lead case consultation and client staffing meetings.
• Oversee compliance with donor requirements through ongoing service provision reviews.
• Ensure staff use of data tracking systems like ARRPODs, ETO, and Integra, providing coaching and ensuring compliance with IRC procedures for case file quality improvement.
• Analyze program development areas, recommend enhancements, and communicate changes to the Deputy Director of Programs.
• Attend internal and external meetings as required.

Requirements:

Education

Bachelor’s degree or equivalent experience required, preferably in social work or a related field.

Work Experience:

• Minimum of two years of experience in domestic refugee resettlement or similar programs.
• Strongly preferred experience in supervising, supporting, and training staff.
• Preferred experience in program management and budget oversight.

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications.
• Effective time management and prioritization skills.
• Ability to work collaboratively in a multicultural environment.
• Excellent written and verbal communication skills in English; proficiency in languages spoken by client populations is advantageous.
• Valid driver’s license, access to a vehicle with current insurance, and willingness to travel regularly within the service area.