1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures:

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle Cloud ERP) functionality for improved business results and improved client services.

2. Ensure effective functioning of Egypt Country Office (CO) hardware and software:

• Install, operate, and maintain all CO hardware equipment;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.

3. Ensure efficient networks administration:

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Liaise with UNDP to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements
• Maintain Egypt CO web site and Intranet.

4. Provide administrative support regarding ICT issues:

• Provide technical support in the procurement of new ICT equipment for Egypt CO, provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Provide ICT support to key events.

5. Provide technical support and advice to Egypt CO:

• Diagnose, evaluate, and prioritize requests for assistance from staff in Egypt CO experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT Associate in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new personnel;
• Assist in hiring of consultants on SSA contracts by acting as “Buyer” in Quantum to create related Purchase Orders.

6. Ensure Effective functioning of Egypt CO security as Security Focal POINT (SFP):

• Update and maintain the office security list and wardens list;
• Follow-up on Egypt CO security guards;
• Coordinate with UNDSS for office security matters, as well as with UN Women ROAS and HQ security;
• Preparation and completion of all security surveys and reports as required;
• Communicate and disseminate the security messages and alerts to all CO staff.

7. Facilitate knowledge building and knowledge sharing in Egypt CO:

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for Egypt CO staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

8. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Requirements:

Education and Certification

• Bachelor’s degree in ICT, Computer Science, or any related field, is required.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience

• At least 6 years of working experience in ICT, network administration and use of hardware/software, telecommunications facilities, required.
• Previous experience in the UN system is considered an asset;

Language Requirements

• Fluency (written & spoken) in English and Arabic is required;