JOB SUMMARY

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. ONBOARDING AND OPERATIONS OFFICER is responsible directly to the Head, Administrative Services Section.

RESPONSIBILITIES

– Oversees the onboarding of newly recruited international staff and personnel at the Agency level, coordinating with HRD, cross-functional teams, and various stakeholders to streamline processes. Analyzes onboarding procedures to identify areas for improvement, cost savings, and speedup the overall process. Tracks onboarding progress and prepares reports for management review. – Develops and implements standardized onboarding plans, welcome-SOPs, and protocols, providing initial induction, and communicating with new hires after job offer acceptance. Ensures a seamless onboarding process by connecting new hires to respective departments or field offices, facilitating their proper installation at the duty station, and leaving them with a positive impression. – Manages budget planning and financial control processes by preparing operating and project budget estimates and establishing internal financial controls; monitors budget expenditure, prepares Budget Allotment Adjustments (BAAs), and drafts responses to audit requests; prepares periodic reports on budget updates and suggests alternative plans for utilizing balances; assists in developing and implementing procedures for accurate reporting. – Effectively coordinates with Human Resources Office/Department on actions relevant to the administration of human resource activities, e.g., the recruitment of staff and consultants, initiating vacancy announcements, performance appraisal, attendance, separation of staff members, etc.; administers contracts of Individual Service Provider (ISP) and Limited Duration Contracts (LDCs) if any; prepares staffing table proposals. Assists staff members during onboarding and separation. Translates documents from Arabic to English as required. – Oversees work related to procurement operations and billing; verifies service contracts and maintains relationships with vendors and suppliers; prepares yearly procurement plans and handles logistical operations for tenders, quotations, and purchasing orders; as applicable, chairs the Tenders Opening Committee, ensuring that the process is duly followed as per Agency procurement policies. – Supports on all issues related to protocol and meetings with donors and host government officials; assists in contacts with UN organizations, international bodies, government officials, diplomatic missions and the public as required. – Compiles and analyzes statistical data, maintains up-to-date records, and coordinates with other departments for information as required; establishes and maintains comprehensive filing and archiving systems for contracts, agreements, and related documents, ensuring easy access, accuracy, and compliance with organizational standards and legal requirements; implements systematic categorization and indexing methods to facilitate efficient retrieval of critical information, contributing to streamlined administrative processes and enabling prompt responses to inquiries and audits. – Assists in the administration of fellowships/grants, maintains records of department projects, prepares progress reports, and manages logistical preparations for workshops, conferences, and meetings. – Supervises Administrative Assistants, providing guidance, training, and ensuring adherence to policies; monitors work quality, conducts performance evaluations, and addresses queries or issues. – Supports the development, implementation, and reporting of Agency-wide ‘Greening of the UN’ initiatives; builds and maintains relationships with external stakeholders and attends meetings to facilitate communication and updates; coordinates data collection from Field and HQ offices for the Annual Greening Report. – Performs such other duties as may be assigned by the Supervisor(s).

REQUIREMENTS

Education

A first university degree from an accredited educational institution in business administration, finance, human resources or a related field.

Job – Specific Qualification

Not available.

Work Experience

At least five years of responsible relevant work experience in administrative support, procurement, human resources, finance or other related functions, including two years in a large international, governmental or non-profit organization, using computer-based financial systems is required . A first university degree from an accredited educational institution in business administration, finance, human resources or a related field is required . Fluent of spoken and written English and Arabic is required . Are you currently residing in Duty station. Please specify your current location. It is required.

Languages

Excellent command of spoken and written English and Arabic.