ABOUT THE COMPANY:

UNICEF was created with a distinct purpose in mind: to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path. We advocate for measures to give children the best start in life, because proper care at the youngest age forms the strongest foundation for a person’s future

JOB SUMMARY

In response to the evolving landscape of adolescent and youth engagement, there is a compelling need for a thorough analysis of how individuals navigate information and services across a range of UNICEF and partner digital and non-digital youth platforms. For instance, various UNICEF country offices host skills development and learning information content, and opportunities and resources on platforms such as UPSHIFT, Passport to Earning (P2E) Internet of Good Things (IoGT), YOMA, Chatbots, Adolescent Kit and FunDoo among others. By integrating design thinking methodologies in country offices, this study aims to investigate how youth prefer to engage with learning to earning, climate, MHH, MHPSS, health topics and access services across various youth platforms. By analyzing the architectural site map of all adolescent and youth focused tools and investigating their interlinkages and synergies, this study aims to reduce duplication, enhance fund efficiency, and consolidate/streamline operations. Additionally, clarifying Monitoring and Evaluation processes among multiple platforms will be a key focus area, ensuring effective measurement and impact assessment across the diverse platforms. The findings from this study will provide valuable insights to optimize user experiences and outcomes across multiple youth platforms, enabling UNICEF and partners at the country level to effectively enhance their youth offering. The countries of focus will be Nigeria, South Africa and Uganda.

RESPONSIBILITIES

Detailed responsibilities / deliverables.

Phase 1: Planning

1. Preparation Initial Collaboration and Planning
   1. Collaborate with internal UNICEF Country Offices, Regional Offices, HQ programme teams, and partners.
   2. Develop a comprehensive work plan, defining clear objectives, timelines, and deliverables.
   3. Review background documents, previous reports, and existing data on youth innovation platforms.
2. Secondary Research and Pre-interviews:
   1. Conduct pre-interviews with Country Offices (CO) and regional office youth leads on youth platforms.
   2. Gather preliminary insights and strategic inputs to shape the country-level analysis and mapping
   3. Mapping of youth innovation digital and non-digital platforms and initiatives for adolescents in three countries (Uganda, South Africa and Nigeria).

Phase 2: Country-Level Analysis and Mapping

1. Conducting Secondary Research:

1. Deep dive into existing data and resources to understand the current landscape of youth innovation platforms in each country.
2. Identify both digital and non-digital platforms catering to adolescents.

2. Summarize user journey information for each youth platform to facilitate the identification of overlapping trends and data points that can be consolidated and compared across all platforms for comprehensive analysis.
3. Country level User Journey Workshops:

1. Lead three user design workshops in Nigeria, South Africa, and Iraq.
2. Engage with adolescents, platform users, and stakeholders to map out the user journey.

Phase 3: Data Visualization and Insights Sharing

1. Creating Interactive Maps and Infographics:

1. Develop interactive maps and infographics to visually represent the interconnected network of youth innovation platforms.
2. Ensure the visual tools highlight key findings, platform interactions, and user journey pathways.

2. Global Webinar:

1. Organize a global webinar to disseminate insights, best practices, and innovative approaches identified during the guidance note development, including sharing back findings with young people, partners involved in secondary research.
2. Encourage knowledge sharing and collaborative discussions among stakeholders from different regions.

Phase 4: Final Reporting and Recommendations

1. Drafting Reports and Concept Notes:

1. Compile the data and insights gathered into short reports.
2. Capture lessons learned and prepare concept notes for future reference and action.
3. Submission of Final Guidance Note:
4. Summarize key findings, recommendations, and actionable insights in a final guidance note.
5. Provide strategic recommendations to shape future youth innovation strategies and initiatives.

REQUIREMENTS

• An advanced university degree (Master’s or higher) in Social Sciences, Humanities, Business, Design or other relevant fields.
  *A first University Degree in a relevant field including Social Sciences, Humanities, International Relations, Economics, Business or other relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree. 
• A minimum of five years of relevant professional experience in  areas such as innovation, service design, human-centered design, or UX design.
• Experience in leading user research interviews and focus groups (virtual and in-person)
• Experience working on youth focused innovations at country level and background in youth development and participation.
• Experience in developing user manuals and toolkits.
• Experience in working with multiple countries and with multiple stakeholders.
• Developing country work experience and/or familiarity with emergency situations is considered an asset.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Strong written and verbal competency in English is necessary.

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Good luck!