ABOUT THE COMPANY:

UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

JOB SUMMARY

The Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS) In Armenia.

The SOC Assistant monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within all operational areas of the country.

Additionally, the SOC Assistant’s responsibilities include maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles and emergency services.

This position is supporting key functions and operations of the United Nations.

The SOC Assistant is required to respond to and assist callers in need of immediate assistance.

The SOC Assistant will have the responsibility to pass key information and instructions in a timely manner to UNSMS personnel and others, as required.

Under the overall guidance of the Security Adviser UNDSS Armenia, the SOC Assistant is responsible for supporting the UNSMS with the daily operations of the SCS.

•     Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Security Adviser/Field Security Assistant (as applicable) via all identified means of communication to personnel.

•     On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.

•     Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);

•     Based on the local SOPs, facilitates the provision of immediate support to the UNSMS personnel involved in security or safety incidents, alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role.

Records all information and communications related to these incidents.

•     Notifies the respective UNSMS organization security focal points when their personnel are involved in a security or safety incident.

•     Monitors the usage of the SCS and ensures it is used according to established SOPs; guides personnel on appropriate behavior when using the SCS.

•     Verifies the operational status of the SCS to ensure that personnel can use or access the SCS and that the SCS is functioning properly.

Reports any anomalies to the appropriate authority for further action or guidance.

•     Undertakes personnel headcount in accordance with instructions from the Designated Official /Security Adviser /Field Security Assistant (as applicable), or an established SOP in a timely and accurate manner.

Provide security administrative support:

•     Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of implementing partners), and the contact details of premises and vehicles;
•     Maintains the UN warden lists;
•     Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; directs personnel to the nearest one during times of security or safety incidents.
•     Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
•     Prepares and submits reports, as directed by the most senior security professional.

The incumbent performs other duties within their functional profile as directed by the Supervisor and/or Security Adviser/Field Security Associate.

    
Institutional Arrangement

The SOC Assistant reports to the UNDP Operations Manager, under overall guidance of the UNDSS Security Adviser related to security matters.

Competencies

• Applicable security, police and/or military training is desirable.

• Experience and good understanding of computer-based tools such as MS Office Suite and other computer-based, web and smartphone applications.
• Proven records of listening skills, including ability to understand different accents.
• Experience and knowledge of security and incident protocols.

Desired skills:

• Prior working experience within the UN system, international NGOs/organizations is desirable.
• Experience with radio, satellite and web-based communications is an asset.
• Demonstrated ability to work effectively as part of a collaborative team and process is desired.

Demonstrated experience in operational resilience is desired.

• Fluency in English and Armenian languages is required.

Female candidates are encouraged to apply

How to Apply:
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Good luck!