Ensures efficient administration of contractual events, benefits and entitlements for UN staff, focusing on achievement of the following results:

• Active advice and support to other Staff Admin Team members in terms of procedures and guidelines.
• Monitoring and tracking of transactions and deadlines to ensure timely, consistent and equitable provision of services with a client focus.
• Research of precedents and analysis of merits of specific requests and presentation of recommendations/solutions to supervisor.
• Drafting of various administrative letters outlining the conditions of the appointment/contractual event for the approval of another team member.
• Advice to staff members and HR counterparts on the conditions of service related to appointments, benefit and entitlement policies, procedural details, etc.
• Collection, verification and follow-up on required documentation related to benefits, entitlements and contracts.
• Proactive coordination of the flow of work.
• Informs the Staff Admin Team Lead on the status of pending requests, overall team workload, and important updates so that a proactive customer service can be provided to internal and external clients.
• Helps elaborate new working procedures (process mapping) and improves existing ones in terms of efficiency while keeping a high standard of quality.
• Coordinates report validation exercises within the team.

Ensures implementation of HR strategies and procedures, focusing on achievement of the following results:

• Full compliance of HR processes and records with UN and UNOPS rules, regulations, policies and strategies.
• Input to the content of internal Standard Operating Procedures (SOPs) in HR management in consultation with the direct supervisor and office management.
• Support to Staff Admin Team Lead on management, implementation and monitoring of various HR initiatives.
• Acts as an OiC in the absence of the Team Lead.
• Launches, monitors and controls various reporting activities, so that a proper and consistent administration of Benefits and Entitlements can be ensured.

Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

• Participates in an efficient on-boarding of newly recruited team members to ensure their effective integration in the unit.
• Organization and facilitation of substantive trainings for the Staff Admin team .
• Actively contributes to internal SOPs and practices as well UNOPS’ PQMS.
• Provides regular advisory and training functions to other team members on UN Staff Regulations & Rules as well as UNOPS’ own policies.
• Contributes to knowledge networks and communities of practice.

Supports improvement of IT tools and data quality for staff administration:

• Reports errors and contributes to the overall improvement of the in-house ERP System in terms of staff administration and related functionalities.
• Ensures consistent use is made of the case management system (i.e. Laserfiche) in terms of data quality as well as software improvement.
• Participates in the improvement of internal calculation tools via feedback, testing and consolidation of data.
• Collaborates on the elaboration of new reports and on the maintenance/improvement of existing ones.

Impact of Results

The effective and successful achievement of results by the Senior HR Associate directly impact on the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.