Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit http://www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to end extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

The Corporate Solutions department within ITS, known as ITSCO, is dedicated to delivering corporate IT solutions for the World Bank Group. As one of the eight distinct departments in ITS, ITSCO is organized into three specialized units: Corporate Technology Solutions (ITSCC), Digital Engagement (ITSCD), and Workforce Solutions (ITSWS). This department is responsible for the development, maintenance, and support of a wide array of solutions utilized by staff and consultants across the World Bank Group. Its extensive portfolio encompasses critical systems such as the Board Operating System, the Intranet, the External Web, Human Capital Management, OLC, among others.

As a unit within the Corporate ITS (ITSCO), ITSWS is responsible for Personnel Systems supporting over 16,000 staff and 11,000 retirees/beneficiaries of the World Bank Group. The unit supports the employee life cycle including Recruitment, Personnel Administration, Benefits, Compensation, Performance Management, Tax, Staff Receivables, Payroll and Pension. More than 200 self-service transactions are available to staff so that Personnel transactions are standardized and efficient. Services provided by this unit cover all aspects of the IT life cycle from business requirements to implementation, ongoing operations and maintenance. High availability and accuracy of these applications are critical to managing Human Resources and running a global payroll system from hire to retire and beyond life cycle of World Bank Group workforces.  ITSWS also supports the modernization agenda through HR Systems Renewal. This position is in the Pension team of ITSWS that supports the World Bank Group Pension Administration business.

Job Summary:

ITSWS seeks a highly motivated and experienced Business Analyst with a strong understanding of business processes, particularly in HR domain, specifically with experience in Pension Administration or benefits/compensation systems. The ideal candidate will excel in analytical and communication skills, possess expertise in process mapping, requirements gathering, and testing methodologies and demonstrate the ability to translate business needs into effective IT solutions. The candidate must be conversant with all stages of SDLC and be able to deliver results within tight timelines.

Roles and Responsibilities:

•Work with business stakeholders to understand their needs, gather requirements, and build consensus on solutions.

•Develop and maintain clear, concise, and version-controlled business requirements documentation using WBG standard tools and templates.

•Translate complex business needs into clear technical specs and vice versa, ensuring both teams understand each other and stay aligned

•Develop and document various project artifacts:

o Business cases – Evaluate the feasibility of technology initiatives and recommend solutions aligned with business objectives.

o Use cases – Define functional requirements and system behavior based on user scenarios.

o Test plans and strategies – Outline the scope and approach for application testing.

o Test cases – Design specific scenarios to validate system functionalities.

o Operational procedures and plans – Establish clear guidelines for day-to-day system operation.

•Analyze business processes within the HR domain (focusing on areas like Pension Administration, Enrollment, Participation, Active Participant Management, Benefits Processing and Payments, Retiree Management, Pension Payroll, Accounting, and Data Analytics) to identify improvement opportunities, and document workflows for efficient operation.

•Collaborate with IT teams to assess the feasibility of proposed solutions, determine potential solutions (internal or external) that meet business requirements, and ensure adherence to project timelines.

•Utilize rapid prototyping techniques to visually present as-is/to-be processes, workflows, and rough designs of proposed solutions, facilitating stakeholder comprehension.

•Actively participate in the change control process by maintaining a comprehensive record of requirements changes, documenting issues and actions, and contributing to their resolution.

•Provide comprehensive support for the successful design, testing, and implementation of applications that align with business unit needs. This includes developing training materials and conducting user training sessions.

•Assist in creating and maintaining automated tests with Selenium, and work with development teams to integrate these tests into the development cycle for continuous improvement and efficiency.

•Perform manual and automated testing, report identified bugs to the technical team, and guide business teams through user acceptance testing (UAT) by creating effective test templates for documenting results and conducting demos/test sessions.

•Perform thorough impact analysis for defects and change requests.

•Document and manage issues related to IT applications and projects.

•Track tickets and monitor progress in Azure Dev Ops (ADO)

•Prepare and deliver clear and concise presentations using MS Office tools to apprise stakeholders and management of project progress and results.

•Evaluate new products or initiatives to determine the technology support required.

•Analyze applications and IT environments to identify gaps between current and desired states, and propose recommendations based on industry best practices.

Selection Criteria

Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience in both business and technical domains.

Required Skills & Experience:

•Proven track record as a Business Analyst, preferably within a large financial institution with experience in HR/Pension Administration or related domains.

•Demonstrated experience in gathering business requirements, developing specifications on use cases, defining test cases, and providing user training support.

•Familiarity with various SDLC methodologies (e.g., Agile) and the ability to tailor project artifacts to the chosen methodology.

•Strong process analysis, analytical, and communication skills (verbal and written) can effectively communicate with diverse stakeholders (technical and non-technical) at all levels.

•Experience in conducting workshops and collaborative sessions to gather insights, define problems, and prototype potential solutions, with a focus on human-centered design principles

•Excellent facilitation skills to lead discussions with stakeholders, ensuring clarity, prioritization, and consensus.

•Proven ability to work effectively within diverse teams, often in multi-location environments.

•Excellent organizational skills and a strong commitment to meeting deadlines without requiring constant follow-up.

•Ability to thrive in a fast-paced environment with tight deadlines and consistently deliver within agreed-upon timeframes.

Desired Skills & Experience:

•Familiarity with Business Intelligence tools, ITIL, service and process management frameworks.

•Willing to engage in technical tasks such as writing SQL queries, building reports, and creating dashboards

•Experience with Design thinking.

•Familiarity with PeopleSoft functional domain

•Working knowledge of HR business practices, specifically related to Pension Administration, or experience in the pension business.

•Relevant professional certifications such as IIBA (International Institute of Business Analysis) or ITIL Foundation.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.