UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, commitment

Since 1950, UNICEF has supported the most important transformation for children and adolescents in Brazil. UNICEF Brazil with its main office in Brasília and nine field offices UNICEF works in close partnership with national and sub-national government, corporate partners, youth, and civil society organizations. For information of the work of our organization in Brazil, please visit our website: UNICEF Brazil.

How can you make a difference?

Under the general supervision of the ICT Officer, the ICT Assistant will undertake the technical, operational, and procedural support and end-user services in the implementation, maintenance and improvement of information and communication technology systems, procedures and activities of the Brazil Country office, in accordance with the ICT work plan, consistent with the office’s annual management plan and with the global ICTD strategy.

The main functions/accountabilities are:

• Provide technical support to UNICEF Brazil (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.

• Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.

• Install and configure newly arrived software and equipment.

• Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.

• Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.

• Maintain an updated inventory of UNICEF Brazil ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.

• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers, and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.

• Assist in the in administration of user access to ICT systems and databases.

• To perform other duties as required in connection with the ICT unit’s work plan.

If you would like to know more about this position, please review the complete Job Description here:  Specific JD ICT Assistant G5 – BRZ23043 (1).pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of secondary education is required.
• Work Experience: A minimum of five years of working experience in information and communication technology field including hardware/software installation, user support, end-user documentation in support of office computerization.
• Language Requirements: Fluency in English and Portuguese required. Knowledge of Spanish will be considered as an asset.

Desirables:

• Developing country work experience and/or familiarity with emergency.
• Working experience in an international organization or multicultural environment is an added value.
• Technical or university courses related to Computer Science, Software Engineering, or any other software-related area.
• Experience with CISCO Meraki Network administration.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Builds and maintains partnerships (1)
• Demonstrates self-awareness and ethical awareness (1)
• Drive to achieve results for impact (1)
• Innovates and embraces change (1)
• Manages ambiguity and complexity (1)
• Thinks and acts strategically (1)
• Works collaboratively with others (1)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable afro-descendants, indigenous, LGBTQIA+ and other minorities are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Visa residence requirements: i.e.: UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for this position at the general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

The VA is open to all (internal and external candidates).

This position is for Brazilians or candidates who already have work permit for Brazil.

Additional information about working for UNICEF can be found here.