Org. Setting and Reporting

This position is located in the Operations Section, Regional Service Management Service (RSMS), Operations Support Division (OSD) within the Office of Information and Communications Technology (OICT). The incumbent reports to the Chief of the Operations Section. The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. OICT is committed to achieving 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements.

Responsibilities

Within delegated authority, the Telecommunications Technician will be responsible for the following duties (these duties are not all inclusive nor are all duties carried out by all Telecommunications Technicians): Local (LAN)/ Wireless (WLAN) / Metropolitan (MAN)/ Wide-area (WAN) Network Operations • Designs and implements LAN /WLAN/MAN/WAN networks. • Prepares system engineering plans, requests for proposals, generates and revises network diagrams and documentation. • Installs, configures, and maintains multi-protocol routers, multi-layer switches and other networking and telecommunications equipment. • Coordinates and implements projects. • Monitors performance of the LAN/WLAN/MAN/WAN, as well as high-speed Internet links and performs day-to-day operational support of the infrastructure. • Ensures timely resolution of incidents and problems. • Maintains LAN / WLAN/ MAN / WAN equipment inventory and tracks repair history. • Coordinates with leased-line carriers and/or remote site technical support staff at Headquarters, Offices away from Headquarters (OAH), Regional Commissions, other duty stations, and/or Missions, and performs advanced technical support activities. • Monitors inventory, supports physical verification of equipment, and prepares equipment for disposal • Supervises crews of LAN / WLAN/ MAN / WAN technicians. Wireless Infrastructure Operations • Performs advanced technical support activities, including firmware upgrades, and module level repair of wireless controllers, access points etc. • Monitors the performance of the wireless infrastructure. • Performs operational related tasks such as wireless signal measurement and adjustments, detection of rogue access points etc. • Coordinates and facilitates the implementation of the ad-hoc wireless support requirements with clients and departmental focal points. • Assists in large deployment projects. Performs site survey, predictive design, and project related tasks. • Maintains equipment inventory and tracks repair history. • Prepares system engineering plans, generates, and revises topological diagrams and related documentation. • Supervises crews of skilled Wireless Infrastructure Technicians. • Performs other related duties as required. Satellite Earth-station Operations • Installs, configures, tests and commissions various earth station sub-systems and associated equipment. • Assists in the preparation of system engineering plans, requests for proposals, generates and revises network diagrams and network documentation. • Operates and maintains Intelsat Standard satellite earth-station equipment, inclusive of the antenna system, RF equipment, IF equipment, base-band equipment, and the control, supervisory, and test facilities. • In coordination with satellite providers, conducts periodic system testing and circuit line-up of existing digital carriers. • Ensures that preventative maintenance and repairs schedules are carried out per established guidelines and procedures. Maintains up to date earth-station records and documentation. • Supervises crews of skilled Earth-station Engineering Technicians. Voice, Audio and Video-Conferencing and Messaging Operations • Installs, configures, tests and commissions IP voice, audio and video-conferencing, wireless and related equipment, accounting systems, facsimile switching servers, and wireless phones, smartphones and tablets. • Assists in the preparation of system engineering plans, requests for proposals, generates and revises diagrams and documentation. • Monitors the performance of the voice, wireless, audio and video-conferencing equipment. • Coordinates with telephone service requesting departments, Facilities Management Division, local and long distance and wireless telephone service providers, leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the OAHs, and/or Missions. • Ensures that IPT voice equipment, wireless equipment, and voice mail system operate smoothly and meet availability and reliability targets. • Ensures that preventative maintenance schedules on telephony equipment, and voice mail system are carried out per established guidelines. • Supervises UN and contractor staff responsible for voice, wireless, audio and video-conferencing equipment. Secure Communications Operations • Installs, configures, tests and commissions secure communications equipment, including, encrypted voice, facsimile and data encryption devices. • Assists in the preparation of engineering plans, requests for proposals, generates and revises diagrams and documentation. • Monitors the performance of the voice, audio and data over encrypted connections. • Ensures that preventative maintenance schedules on secure communications equipment are carried out per established guidelines. • Provides voice communication support to Secretary-General and his entourage during special missions overseas.

Competencies

• PROFESSIONALISM: Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems. Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols. Knowledge of satellite modem, CSU/DSU, and digital line driver operation. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Ability to assist with analog and digital transmission facility testing and trouble-shooting. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

• A valid Cisco Certified Network Associate (CCNA) certification is required. Proof of certification must be provided, including the date of completion. • Possession of a Cisco Certified Network Professional (CCNP) certification is desirable. Candidates with this certification are encouraged to provide proof of completion and the certification date.

Work Experience

• A minimum of ten years of progressively responsible experience in implementation, operation and maintenance of telecommunications, networking, voice, audio and videoconferencing, with relevance to infrastructure systems and operations is required. The minimum years of relevant experience is reduced to eight (8) for candidates who possess a first-level university degree or higher. • Experience in functional and technical aspects inter-alia of Local, Metropolitan and Wide Area Networking, WiFi technologies, IP Video Conferencing, IP audio and video multicasting, telecommunications, network security, firewalls, Intrusion Detection and Prevention, Access Control, two-factor authentication technologies, wiring standards and best practices, mobile solutions, secure communications and disaster recovery / business continuity environments is required. • Experience with the application and use of IPv4, TCP/IP, OSPF, EIGRP, WiFi6/6e, BGP4, MPLS, protocol analysis, Internet protocols and technologies is required. • Experience with the application and use of DNS, DHCP, load balancing technologies, Network Security, IPSEC, Firewall administration, Intrusion Detection/Prevention is required. • Experience with the application and use of Radio and Satellite Telecommunications is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

• Appointment or assignment against this position is for an initial period of one year. • Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection. • This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.