As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP ITM ICT Engineering internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context.

By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit.

Duration: 6 months (3 February – 31 July 2025)

Duties and Responsibilities

• Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide including OneICTbox, Managed Security Services and cloud-based network infrastructure services
• Assist in providing advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions
• Support the team in maintaining and upgrading Connectivity monitoring – Global NMS platform (using SNMP and others)
• Assist in promoting, testing and working with Cloud solutions – Cisco/Meraki technology/solution and similar
• Assist in developing and implementing cloud-based Unified Communication System
• Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools
• Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue
• Contribute to draft quality focused training material, procedures, instructions and templates from best practice and disseminate through a Practice Community
• Assist the Unit in organizing internal and external conferences
• Assist in the promotion of ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions
• Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions that are developed in-house to country office

• Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup
• Information Security: knowledge in Information Security to apply in developing infrastructure setup
• ICT operation support: knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues
• Programming Skills: basic knowledge in developing scripts to automate management/operation tasks
• Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction
• Process Innovation: Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness, and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement
• Project Management: Able to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation
• Communication: communicates effectively when working in teams and have a proactive attitude with a goal-oriented mind-set
• Collaboration: displays cultural, gender, religion, race, nationality and age sensitivity and adaptability and Interest and motivation in working in an international organization.

Required Skills and Experience

• Knowledge in one of the following fields is required: Internetworking, Network management, Microsoft collaboration tools, API programming or similar areas.
• Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage
• Knowledge in Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers etc.) or Network Monitoring systems (SNMP based) is an advantage
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure or google apps is an advantage
• Knowledge in developing API scripts and scripting languages is an advantage
• Knowledge with network architecture and network monitoring systems is an advantage
• Experience in managing and updating website content is an advantage
• Experience with gathering, consolidating, and analysing data from databases and reports is an advantage
• Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy
• Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage.

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
• Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.
• Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly “in-person” stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office.
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.
• Interns are not considered staff members and may not represent UNDP in any official capacity
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
• The intern must provide proof of enrolment in health insurance plan
• You are expected to work full time, but flexibility is allowed for your education programme
• Eligibility for residency and undertaking internship in Denmark

How to Apply? 

Do not miss out on this opportunity to be a part of this international team and apply by the deadline 20 October 2024, midnight (CET). 

Please note that only shortlisted candidates will be contacted and called for interview following the deadline. If you have any questions, please write to us via email address itm.internship@undp.org