• Carries out the full range of office support work, including managing processes and monitoring schedules related to various team’s/unit’ products and tasks
• Screens/handles incoming calls for the Country Office
• Handles mail/diplomatic pouch for the Country Office
• Assists teams with car transfer/transportation services within the country
• Assists in preparation and logistical planning for various events, e.g. conferences, workshops, negotiations, etc
• Assists with invoice approvals and processing
• Assists with/arranges travel for counterparts travelling to WB organized events Assists teams by translating/drafting a variety of routine documents, applying effective proofreading and grammar skills in English and Bosnian/Croatian/Serbian language
• Keeps distribution lists up to date, maintains phone/address lists of project/product contacts, and distributes documents for the team/teams
• Maintains project files and online archives
• Coordinates extensively with service units and liaise frequently with team members both at headquarters and in the field, as well as external counterparts
• Drafts routine correspondence and proofreads materials using proper grammar, punctuation, and style.
• Incorporates agreed comments into documents, making full use of shared drives and software capabilities
• Uses word processing or desktop publishing skills to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution
• Coordinates schedules taking priorities into account, monitors changes, and communicates the information to appropriate staff, inside and outside of the Country Office, including officials outside the World Bank Group
• Undertakes ad hoc assignments that may be assigned and provides back up support to other ACS team members, especially during peak periods.
• Solves nonroutine problems (e.g. responds to requests requiring file search, etc.)

Selection Criteria

• Technology and systems knowledgeDemonstrates advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc.). Has ability and willingness to maintain uptodate knowledge and skills as technology.
• Project and task managementExhibits good organizational, problemsolving skills and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has ability to manage multiple tasks and complete tasks within agreed schedule.
• Institutional policies, processes, and proceduresDemonstrates knowledge of own department’s programs and products, knows key players, understands own role. Displays understanding of WB policies and procedures relevant to the area of assigned responsibilities and is able to apply/ implement them.
• Versatility and adaptabilityDemonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to effecting change.
• Client OrientationExhibits positive and professional client service attitude; is able to understand clients’ needs and complete them professionally.
• Drive for ResultsTakes personal ownership and accountability to meet deadlines and achieve agreedupon results and has the personal organization to do so.
• Teamwork (Collaboratioand InclusionCollaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
• Knowledge, Learning and CommunicationHas good knowledge of official unit’s language(. Able to write clearly, edit and proofread draft communications. Able learn and share knowledge/information across the unit.
• Business Judgment and Analytical Decision MakingAble to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquires.

• Bachelor’s degree
• Minimum 2 years of relevant experience; relevant experience in working in an international organization is an advantage
• Excellent written and verbal communication skills in English and Bosnian/Croatian/Serbian language
• Excellent working knowledge of Microsoft Word, Excel and PowerPoint

World Bank Group Core Competencies

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Note: The selected candidate will be offered a oneyear appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their thirdyear ET appointment are not eligible for future ET appointments.