Result of Service

A better understanding among the public of the work of the United Nations and the Viennabased organizations; client satisfaction with the VIC guided tours.

Work Location

Vienna

Expected duration

25,extendable

Duties and Responsibilities

The contractor will, under the supervision of the Chief of Visitors Service, serve as a UN tour guide in Vienna. The contractor will carry out the following activities: • Conduct guided tours of the Vienna International Centre for children and adults in accordance with given concepts/scripts for the different tour formats • Provide visitors with basic facts on the United Nations as an organization and its presence in Vienna • Explain exhibits, displays and audiovisual material used for tours • Provide uptodate information on the work of the United Nations and its priority issues including the Sustainable Development Goals • Answer questions about the United Nations • If needed, conduct interactive virtual guided tours online through videoconferencing platforms like Microsoft Teams in accordance with given concepts and multimedia resources • Participate in promotional activities • Participate in the Service’s tour dispatching operation • Perform other small support tasks as assigned by the tour coordinator, such as preparing tour materials, assisting with public inquiries, maintaining information materials in the Visitors Centre, and supporting the sale of small auxiliary souvenirs • If requested travel to conduct official functions. Additionally it is expected from the contractor that he/she: • Shows professionalism in work and behaviour, actively engages in teamwork to facilitate smooth tour operations, and uses resources provided by the UN in accordance with the UN standards and regulations • Attends formal training sessions and staff meetings and keeps him/herself informed on UNrelated developments using the information provided by the Visitors Service, other UN sources and the media • Adheres to the uniform dress code for tour guides • Maintains a minimum availability of one hundred weekdays per calendar year during which he/she is able to conduct tours if required. Tour Guides may be photographed or filmed during the conduct of their duties. By signature of their contract tour guides give consent for UNIS Vienna to publish the resulting images for promotional purposes.

Qualifications/special skills

High school diploma or equivalent is required A proven interest in, and good knowledge of, the work and structure of the United Nations is required. Excellent presentation and communication skills, flexibility and good judgement are required. A high degree of professionalism, clientorientation, teamwork and technological awareness are desirable strengths. Applicants require full (unlimiteaccess to the Austrian labour market for the period of their engagement as tour guide. Proof may be requested prior to issuance of the contract.

Languages

English and French are the working languages of the UN Secretariat. For this position, fluency in English and German is required. Fluency in an additional language is an advantage. Due to the current needs of the Service, fluent speakers of Arabic, Chinese, French, Hungarian, Russian, Slovak or Spanish are especially encouraged to apply.

Additional Information

The Visitors Service of the UN Information Service in Vienna seeks to enhance public understanding of the work and role of the United Nations and its Vienna presence through guided tours and lectures, while generating income for the Organization, as mandated by UN Member States. The Service usually welcomes more than 50,000 visitors per year. Tour guides come from a variety of geographical and language backgrounds, reflecting the diversity of the UN membership. Guided tours are conducted by tour guides in different languages in accordance with the daily work plan and needs of the Service. A large proportion of visitors are children and young people. Tours expected to be offered next year include a general “The UN in Vienna” tour for all audiences, an interactive tour for high school groups on the Sustainable Development Goals, special programmes for younger children, a focus tour on art in the Vienna International Centre, and virtual tours if required. More information: http://www.unvienna.org/visit

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAININ. THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.