UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, HOPE

Consultancy Title: Knowledge Management Consultant – (DAPM intranet sites governanc Section/Division/Duty Station: Division of Analysis Planning and Monitoring, NYHQ

Duration: 14 November 2024 to 31 July 2025

Home/ Office Based: NYHQ / Remote

 About UNICEF – DO NOT EDIT

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.

BACKGROUND

Purpose of Activity/ Assignment:

Well organized and up to date intranet sites are critical to the work of the Division of Data, Analytics, Planning and Monitoring (DAPto communicate clearly, and provide comprehensive information about the Division’s work to its clients across the organization and to foster effective collaboration and information sharing within the Division.

The DAPM communication site is the main site which explains who DAPM is, how we are structured and what we do. It also includes links to all major initiatives, products, platforms, and thematic sites managed by the Division including key programmatic policies, procedures and guidance that are required by the whole organization.

The DAPM collaboration site is an internal site reserved only for DAPM staff and consultants. I. The collaboration site is used for documents under development by the Division that are not finalized, allowing people to collaborate in developing and finalizing them. The collaboration site is also used for documents internal to DAPM that are not for wider sharing (such as internal administrative issue.

DAPM is seeking a consultant who is familiar with UNICEF and SharePoint site development and management to carry out redesign of the existing sites together with a plan and training for its longer term maintenance.,

Scope of Work:

Based on agreed DAPM intranet sites governance framework, the consultant will carry out the following tasks:

1. Consult with key DAPM stakeholders using a participatory approach to develop a proposal for a refresh of the DAPM communication site including improvements to site design and content organization.
2. Work with DAPM content managers to implement the agreed site refresh including making high level changes to the site, working with focal points to develop and upload content needed for the refresh and agreeing on team roles and responsibilities for regular site updating.
3. Review and make recommendations for improvements to the DAPM collaboration site in terms of site organization, content management and roles and responsibilities for regularly updating the site, as well as recommendations around effective use of collaboration sites within the Division.
4. Develop a short training guide and develop and deliver a webinar tutorial giving an overview of DAPM intranet governance and how to manage content on DAPM’s communication and collaboration sites.

Terms of Reference / Key Deliverables:

 Work Assignment Overview            Deliverables/ Outputs Delivery deadline

Consultation with key DAPM stakeholders using a participatory approach

Develop a proposal for a refresh of the DAPM communication site including improvements to site design and content organization

Present the proposal for improvements and secure signoff from Senior Management – By 20 December 2024

. Collaborate with DAPM content managers

Site refresh completed including making high level changes to the site, working with focal points to develop and upload content needed for the refresh and agreeing on team roles and responsibilities for regular site updating.

By 28 February 2025

Review and make recommendations for improvements to the DAPM collaboration site in terms of site organization,

Documented content management and roles and responsibilities for regularly updating the site, as well as recommendations around effective use of collaboration sites within the Division – By 30 May 2025

Develop short training guide and webinar tutorial

Develop and deliver a webinar tutorial giving an overview of DAPM intranet governance and how to manage content on DAPM’s communication and collaboration sites.

Supporting guidance and training materials which can be used by the Division after the consultancy has concluded – By18 July 2025

Qualifications

Education: Bachelors

 Preferably Knowledge Management, Information Management, Information Technology, Library Sciences, Communication or related fields

 Work experience:

Knowledge/Expertise/Skills required *:

• At least 5 years’ Experience in development of SharePoint sites for communication and knowledge sharing including consultation, design, development, testing, governance and sustainability.
• Since this contract involves conceptualization and design of new pages, online templates and user guidance, qualified consultants must be familiar with UNICEF Enterprise Content Management (ECand with UNICEF programme policies and procedures.
• Experience in development of training materials and delivery of training for end users.
• Fluency in English including ability to present highly complex arguments, information and ideas in an easy to understand and memorable fashion.

 Requirements:

Completed profile in UNICEF’s eRecruitment system and

Upload copy of academic credentials

Financial proposal that will include/ reflect :

• • the costs per each deliverable and the total lumpsum for the whole assignment (in US$) to undertake the terms of reference.
  • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
  • Any other estimated costs: visa, health insurance, and living costs as applicable.
  • Indicate your availability

Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.

At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouswill require an Employment Authorization Card (EAto be able to work, even if he/she was authorized to work under the visa held prior to switching to G

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zerotolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: 

Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverag. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicabland health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fullyvaccinated status against SARSCoV2 (Covid19) with a World Health Organization (WHendorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.