Location:

Maputo, Mozambique
Salary:

negotiable / YEAR
Job type:

FULL_TIME
Posted:

3 hours ago
Category:

Information and Communication Technology
Deadline:

01/11/2024

JOB DESCRIPTION

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Job Purpose and Organizational Context

The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in 170 countries and territories, working with governments and people on their own solutions to global and national development challenges to help empower lives and build resilient nations.

UNDP Mozambique Country Office (CO) is part of the United Nations system working to support the country’s development agenda. Its overall aim is to ensure that people attain a better standard of living through sustainable development. Relations between the Government of Mozambique and the United Nations system were formalized on 1976. Geographically, UNDP interventions have a national coverage with focus on the provinces of Gaza, Sofala, Nampula and Cabo Delgado, where it has a long-established presence and strong relationships with local authorities, communities and civil society organizations.

The work of UNDP in the country is guided by the United Nations Development Assistance Framework (UNDAF) for the period 2017-2021 and its Country Programme Document 2017-2021 to support the following programme priorities:

(a) Sustainable and inclusive economic transformation;

(b) Resilience and natural resources management; and

Working in close collaboration with other operations units, programme, projects staff and Information & Technology Management (ITM) staff in HQ for resolving complex ICT related issues and information exchange, the ICT Unit provide, coordinate, and facilitate the use of ICT and information resources for UNDP, UNV, UNCDF, UNRCO, UNDSS and UNDP Projects. The ICT Unit also provides support to UNDP and its partners digitalisation efforts. As a result of COVID -19 the office has transitioned to full work from home that requires additional support from ICT Unit. The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in 170 countries and territories, working with governments and people on their own solutions to global and national development challenges to help empower lives and build resilient nations.

(a) Sustainable and inclusive economic transformation;

(b) Resilience and natural resources management; and

Duties and Responsibilities

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Monitoring of file server traffic, usage, and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

Assistance in troubleshooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Ensure all communication costs are paid in a timely manner to avoid disruption of services
Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Participation and assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.

Competencies

Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
Shows drive and motivation, able to deliver calmly in face of adversity, confident.
Demonstrates compassion/understanding towards others, forms positive relationships.
Appreciate/respect differences, aware of unconscious bias, confront discrimination

Required Skills and Experience

Network management and administration using Cisco products.
Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers and etc);
Network Monitoring systems (SNMP based) such as Zabbix and Orion Solarwinds;
Microsoft collaboration and productivity Tools: Teams, SharePoint, M365, Azure;
Google Apps

Education:

Secondary education with relevant certifications in hardware and software management.
University Degree in Computer Science would be desirable, but it is not a requirement.

Experience:

6 years of relevant working experience with Secondary Education,
3 years of relevant working experience with a bachelor’s degree

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

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