Position:                                                Monitoring, Evaluation, and Learning (MEL) Team leader
Reports to:                                            Monitoring, Evaluation, and Learning (MEL) Coordinator
Supervision of:                                      3 staff
Category and Level:                             Grade 6, Step 1
Duty station:                                          Myitkyina
Travel:                                                   Up to 50% travel around Kachin and Shan state
Duration and type of contract:               Fixed-Term national contract (renewable based on funding)

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our action and relationships. The vacancy announcement describes that employment with NRC may lead to employment in our deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security Risks.

1. Background 

NRC is committed to measuring and understanding program performance as an integral part of providing quality humanitarian assistance. Our monitoring and evaluation approach addresses questions on goal progress, impact, and improvement. It is imperative to use M&E results to inform evidence-based program design, ensuring relevance, efficiency, and effectiveness. The main objective of this position is to ensure data quality and integrity for monthly reporting; to facilitate rigorous monitoring and evaluation process to ensure programs align with goal and deliver meaningful results; and to provide timely and accurate data to support informed decision-making within the organization.

2. Role and responsibilities 

The following is a brief description of the role.

Generic responsibilities

1. Ensure adherence to NRC policies, guidance, and procedures.
2. Collaborate with CFM officers, MEL officers, and MEL technical assistants in Bhamo and Myitkyina, and CFM community focal persons in the southern Shan area.
3. Ensure that output and outcome data is collected and documented for reporting; and maintain comprehensive records of M&E activities and results.
4. Capacity building and training of program staff on the technical and conceptual areas, as needed.

Support programmed staff to implement quality and timely programs ensuring all MEL activities are carried out during the projects’ implementation.

Specific responsibilities

1. Develop tools necessary to complete all data collection related to the Complaint feedback mechanism and program output and outcome result.
2. Manage the team to make sure the team works closely with Community based workers and data enumerators for Complaint feedback mechanisms and data enumeration in NE area.
3. Provide technical management on the Referral tracker, CFM tracker, Donor and NRC internal reporting matrices, and Project Indicator tracking table for a timely reporting manner.
4. Manage the Telerivet and Twilio accounts for Hotline /Blast messaging system in NE
5. Summarize and report the community’s voices from the project intervention area to the program team weekly.
6. Provide feedback to project technical and partner staff on methodologies and results of assessments to ensure and be accurate that results of monitoring and evaluations are used to implement programmatic changes accordingly.
7. Prepare weekly and monthly work plans for field visits and support for the program data entry.
8. Provide support in data management and Power BI or Excel dashboard reports
9. Present as a CFM representative in Monthly/ yearly internal reporting session
10. Monthly report on NRC internal reporting system
11. Any other task relevant to the position as requested by the line and/ or technical manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• MEL Coordinator, Bhamo
• Area Program Manager (NE)
• MEL team, Yangon and Lashio
• CCR team, Bhamo and Myitkyina
• CC Project Managers, Coordinators, and Team Leaders

3. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position: 

Essential

• Good knowledge of data protection principles, international standards, data tech and systems.
• Understanding of data and information needs for programmed management and decision making.
• Good English language both written and verbal skills.
• Fluency in local language, both written and verbal.
• Proficient in data analysis tools such as Excel, SPSS, R Studio, or Python and data visualization tools such as Tableau or Power BI Desirable
• Experience in provision of training to community in conflicted affected area and emergency situation
• Experience in data management of humanitarian sector or NRC
• Strong data interpretation skills and data presentation
• Proficiency in MS Office packages (Excel, power point, Word, etc)
• Basic knowledge and understanding of international standards, and protection    fundamental concepts and guiding principles.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:

• Complying with security guidelines, plans and standard operation procedures.
• Monitoring processes and adjusting plans if necessary.
• Completing assigned tasks according to deadlines
• Monitoring processes and adjusting plans if necessary
• Willing to carry out tasks that are important for colleagues’ work achievement.
• Coping with stress and pressure.

4. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

By signing this job description, the employee accepts these terms and conditions as well as the NRC Guiding Principles on Sexual Harassment and the General Code of Conduct for all NRC’s field personnel attached to this document.

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.