Context

NRC opened its country office in the DR Congo in 2001, providing humanitarian assistance to affected populations in one of the most complex and longest running humanitarian crisis in the world.  Currently, NRC has two Area Offices covering programmes in North Kivu, South Kivu, Ituri provinces, with field offices ensuring staff can reach people in need in some of the most remote and hard to reach areas of the country.

The Head of Support role is a Country Management Group position that oversees all the support functions, logistics, human resources, finances and ICT within the mission. The role is key to ensuring NRC’s programmes are receiving the support needed to implement programmes of high quality. Programming includes rapid response assistance – usually cash; shelter; WASH; livelihoods and food security; education; information, counselling and legal assistance (ICLA); and humanitarian mediation and protection. NRC’s portfolio for 2025 will total USD 24 million. NRC also co-leads the Protection Cluster with UNHCR, provides technical and coordination support to the shelter cluster, and leads the Housing, Land and Property sub-cluster

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships.

What you will do:

1. Line management for support managers of Finance, HR, Admin and Logistics and ICT
2. Member of the Country Management Group (CMG)
3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
4. Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
5. Accountable to ensure quality support to project implementation
6. Facilitate the establishment and monitoring of master support budget, country level budgets and the Budget Programme Overview (BPO), including assessment and monitoring of costs and resource allocation
7. Responsible for the strategic development of country structures, related technical systems, human resource capacity and allocation
8. Accountable for the development of new and updated country specific technical SOPs, guidelines and tools related to programme support.
9. Provide input on operational support in proposal development, coordinate and align operational support with programme plans

Specific responsibilities 

• Contribute actively to strategic and key operational matters in budget management, logistics, and human resource management
• Provide input regarding operational support to country strategy and contingency plan
• Lead NRC internal policy and procedure development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve set objectives in the country
• Ensure quality procurement and recruitment
• Ensure organisational learning related to programme support, including technical capacity building
• Implement regular follow ups with the support departments and staff in all geographical areas of the DRC
• Cooperate with the Head of Programme (HOP) to ensure the quality control of proposals, budgets, and reports to donors and to local authorities
• Support the Country Director with operational and support aspects enabling the effective implementation of projects in the country
• Keep the Country Director informed about all support department issues of relevance to the overall management and coordination of the country programme
• Prepare and control the quality of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual, and annual programme reports)
• Ensure optimal use of human resources in the support department, incl. promotion of teamwork and team spirit, and ensure adequate development of staff
• Undertake any other duties assigned by the CD as required

What we are looking for:

• Minimum 6 years of relevant experience from a senior management position in a humanitarian/ recovery context
• Experience from working in complex and volatile contexts
• Expertise in allocation of resources and costs
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English and French, both written and verbal

Context/Specific skills, knowledge, and experience:

• Ability to work under pressure and deliver on multiple and diverse priorities
• Good understanding of field challenges
• Solution-oriented attitude
• Work experience in DRC and/or the Great Lakes is an asset
• Strong technical knowledge of NRC procedures on finance, logistics and HR

Behavioral competencies

• Strategic thinking
• Managing performance and development
• Empowering and building trust
• Managing resources to optimize results

Please find the full job description here.

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility. At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

This position is open for internal only candidates.

DEADLINE TO APPLY: 26/11/2024 (included)

What we offer:

1. Contract of 12 months
2. Grade 11 in NRC scale
3. Location: Goma
4. An opportunity to match your career to a compelling cause
5. A chance to meet and work with people who are the best in their fields

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English or in French for french speaking countries, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email cwa.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts
• join a work culture that empowers every employee to share ideas and take responsibility
• be part of a welcoming and supportive community committed to human dignity

Learn more about NRC

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements