The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft.

• Analyze learning needs of UN Volunteers related to their onboarding, professional development and career planning;
• Coordinate the full cycle of project management for volunteer learning programmes, from conception and design to implementation, aligning with assessed needs, corporate priorities and UN Volunteer Learning Strategy;
• Collaborate with relevant UNV offices and domain expert to ensure content relevance and accuracy;
• Develop training modules and learning materials, using appropriate approaches, methodologies and technologies to cater to different needs and contexts;
• Deliver or coordinate the delivery of onsite trainings and workshops for UNV personnel globally;
• Plan, and conduct evaluations of volunteer learning programmes, compiling statistics and reports for improvements.

• Analyze learning needs of diverse UN Volunteers categories to tailor webinars and other virtual learning initiatives accordingly;
• Develop a comprehensive calendar for webinars and virtual events, delivering events using interactive tools and platforms;
• Facilitate the delivery of live sessions in collaboration with stakeholders and domain experts;
• Upload digital learning resources on the central learning platform and share best practices across the organization;
• Evaluate and report on the effectiveness of learning activities.

• Ensure that learning platforms and learning management systems are current, user-friendly and accessible;
• Track platform usage and operational issues to optimize functionalities and user experience.
• Coordinate the development, testing, deployment, and administration of online learning materials, eLearning courses, and technology-based process automations;
• Work closely with helpdesk to resolve user issues promptly, providing guidance and orientation on the use of platforms and tools, as needed;
• Collaborate with external vendors to address technical issues and enhance platform capabilities.

• Streamline evaluations of learning programmes for consistency across the organization;
• Collect participation and evaluation data to identify trends and insights for decision making;
• Automate the reporting of learning activities into BI systems, creating user-friendly dashboards for various stakeholders;
• Research and share best practices and new learning technologies to increase the impact of UNV’s volunteer learning activities.

5. Provide operational and management support, ensuring smooth team coordination

• Procure professional services from vendors and consultants, including drafting terms of reference, for volunteer learning activities and related projects;
• Organize the delivery of services of external consultants and vendors in line with learning plans, timelines and budgets;
• Forecast, monitor, and produce reports on the UNV’s learning and capacity development budgets and expenditures, and recommend adjustments to increase impact;
• Support the Team Lead in the management of learning contracts and agreements with UN partner agencies, including invoicing, expenditure reporting and payments;
• Assist in developing and updating policies and standard operating procedures related to volunteer learning;
• Promote effective communication and collaboration within the Capacity Development Team and across the section.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

• Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively

• Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

• Go outside comfort zone, learn from others and support their learning

Adapt processes/approaches to new situations, involve others in change process

Able to persevere and deal with multiple sources of pressure simultaneously

• Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

• Facilitate conversations to bridge differences, considers in decision making

UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical Competencies 

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Knowledge facilitation

• Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share    and exchange knowledge, information, and ideas.
• Knowledge of tools and approaches to stimulate active participation, contribution and exchange

L&D Design

• Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities; ability to identify and design effective learning paths, programmes and initiatives

L&D planning

• Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on- investment

• Knowledge of digital learning methods and ability to design and develop digital learning programmes

• Ability to design workshops that considers and addresses multiple interests, agendas, worldviews; set out clear objectives and engaging activities; select appropriate tools, materials, resources that are needed to enable or support the activities
• Ability to swiftly build rapport with participants and create a safe space (on- and offline) where they feel comfortable to share their views, concerns, experiences and reflections; supporting this with a range of tools to stimulate active participation
• Ability to facilitate inclusive conversations, ability to work with a diverse set of people with different backgrounds, seniority and expert levels, using different approaches tailored to fit the people in the room, drawing out the perspectives and ideas of each individual and making decisions through deliberation and discussion across a group
• Ability to pace a session, adjust to the abilities and energy levels of attendees and the nature or purpose of an exercise. Being flexible and able to improvise; adapting and changing approaches in response to the needs, while staying true to the intent and objectives of the session

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;

Level of Education: Bachelor Degree .o

Work Hours: 8

Experience in Months: No requirements