Position: Analysis Quality Manager

Reports to:  Chief Analyst

Supervision of: Line management of the Anticipatory Analyst and supervision of subject-matter experts

Budget responsibility: yes (expertise budget line)      

Travel: As required (about 20-30%) 

Location: The Hague – Netherlands, Nairobi – Kenya, or Amman – Jordan

Contract type: National contract, 100%

About ACAPS

Who we are 

ACAPS is an independent analysis provider. We are an independent analytical voice helping humanitarian workers, influencers, fundraisers, and donors make better-informed decisions and respond more effectively to disasters.

What we do 

We inform crisis response: We aim towards reshaping the humanitarian narrative by providing timely and independent needs analysis, data, training, and methodological tools while advocating for a more evidence-based response to crises.

We collaborate with honesty and Creativity: ACAPS maximises synergies with humanitarian responders, specialised analytical organisations, academic institutions, the private sector, and civil society and encourages them to implement a collaborative approach.

As humanitarian needs continue to rise steeply, there is an increasing parallel demand in the sector for high-quality, independent analysis to guide resource prioritisation and programmatic responses. ACAPS is uniquely positioned in the humanitarian architecture to respond to these challenges, operating as a global public good to the humanitarian sector by providing independent, multi-sectoral analysis to enable humanitarian stakeholders to better understand and address the needs of crisis affected populations across the globe.

ACAPS is currently at an exciting stage of its growth trajectory, with a fast-expanding decentralised global team. Due to an increased awareness of ACAPS value add to the humanitarian sector, ACAPS conducts analysis on crises in Afghanistan, Colombia, Ethiopia, Sudan, Ukraine, and Yemen with team members working within many of these countries. This is in addition to global teams providing analysis spanning over 150 countries and 100 active crises worldwide. ACAPS donor portfolio is also expanding, with current active funding from key institutional donors such as BHA, FCDO, SDC, GFFO, GAC, SDC, NMFA and others.

Initially hosted by the Norwegian Refugee Council, ACAPS is transitioning to an independent entity, registered in The Hague, Netherlands. The transition will be completed by December 2025.

General Position Summary

The Analysis Quality Manager supports the Chief Analyst with overall direction of ACAPS analysis, ensuring timeliness, relevance and quality of produced analysis. The role encompasses a variety of responsibilities including quality assurance, methodology and thematic coherency, capacity building, expertise reach out. The position may evolve according to ACAPS strategy and ambitions in terms of quality improvement.

ACAPS values

ACAPS is a dynamic and independent organisation. We share and strive to maintain the values of agency, candour, integrity, diversity, evolution, ambition, and collaboration in everything we do. The post holder is expected to develop the position in line with these values. The ACAPS values live in the way we manage our teams, create our content and engage with stakeholders.

We are an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

Responsibilities 

• Analysis Coordination and Direction

Supporting the Chief Analyst in defining the direction of the content for ACAPS analysis and chairing strategic discussions based on analysis of various data including internal ACAPS databases; organizing and leading the monthly Analysis Coordination meeting; organizing and leading the Quarterly expertise planning meeting.

• Quality assurance

Assessing specific quality issues; ensuring a regular follow up with Content Editors and leading a monthly meeting between CE and the Chief Analyst; developing quality improvement steps and supporting the Chief Analyst in setting up a Quality and Impact work plan based on evidence and accountability.

• Analysis Capacity Building

Assessing specific needs of teams and expanding internal training programs in close collaboration with the training unit; organizing capacity-building sessions; identifying expertise gaps and new expert resources.

• Allocation of Shared Analysis Resources

supervise the allocation of shared resources based on team needs and priorities, in collaboration with the Analysis Coordination Officer.

• Scenario Workshops Management and thematic analysis areas

Ensuring the quality of new scenario projects (developing or reviewing concept notes and budgets, supporting on the methodology); leading scenario exercises when needed, and allocating anticipatory resources. Ensuring internal coherency and relevant directions on thematic analysis areas approaches.

• Management

Overseeing the anticipatory analyst, and supervising subject-matter experts in cross-cutting functions.

• Networking

Supporting the Chief Analyst in her efforts to develop ACAPS analysis exposure, appropriate networks and technical partnerships.

• Other tasks as required

Critical interfaces 

• EMT, Product managers, team leaders, and senior analysts
• ACAPS consultant and senior expert advisors

Competencies 

Generic professional competencies 

• Education to postgraduate level in social sciences or other relevant subject. A Bachelor’s degree with additional work experience will be accepted.
• At least 5 years of professional experience in the humanitarian sector, including minimum 3 years in research, analysis, information management, advocacy, or other relevant experience.
• Experience working on ACAPS analytical products an asset.
• Interest in monitoring humanitarian crises and trends in various media
• Training and proven understanding/application of quantitative and qualitative research methods
• Excellent planning and time management skills and ability to organize multiple, simultaneous tasks, and deliver results within a specified period.
• Demonstrated analytical skills and written clarity, including ability to understand complex concepts and problems and synthetize information.
• Proven ability to work strategically to set goals and flexibility and creativity in realizing them.
• Outstanding coordination, communication, and inter-personal skills, including capacity to persuade and influence others, convey information effectively, as well as adjust actions in relation to others’ actions.
• Knowledge of standard ICT office support tools including spreadsheets, word-processing and presentation software.
• Interest in and at ease with working with platforms and databases (AirTable)

Context related skills, knowledge and experience 

• Fluent written and oral communication skills in English. Working knowledge of French or Spanish an asset.
• Excellent reading and writing skills, including excellent grammar, spelling and syntax abilities.
• Attention to detail.
• Ability to communicate effectively in writing as appropriate for the needs of the audience.

Behavioural Competencies 

• Communicating with impact and respect
• Working with people
• Social Perceptiveness
• Active Listening
• Planning and delivering results
• Adapting and Responding to Change
• Adhering to Principles and Values

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements