Org. Setting and Reporting

The position is located in the Information Systems and Development Unit that is responsible for the development of new information applications and systems and seeks to provide proactive services to client departments of the ITC in order to meet their IT development needs. This Unit is one of two reporting to the Chief of Information Technology and Systems, the other Unit being responsible for IT Operations. This P-2 position is one of a number of professional information systems officers reporting to the Team Leader of the Information Systems & Development Unit.

Responsibilities

Under the direct supervision of Manager, Information & Development and the general guidance of Chief, Information Technology & Systems the incumbent will be responsible for the following duties: • Participates in preparing user requirements and other technical specifications. • Assists in the design, development and installation of information systems. • Undertakes analysis of well-defined modules within the system, develop enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements). • Undertakes rigorous testing and proving of applications software. • Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc. • Participates in developing and maintaining Information Systems project plans, schedules, and budgets. Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables. • Writes and develops programs to interface with existing systems. • Ensures data security and integrity. • Participates in developing disaster recovery plans. • Prepares, updates and maintains system’s documentation and related technical/procedural manuals. • Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria. • Assists in the set-up and monitoring of software performance measures. • Participates in Helpdesk support services. • Participates in facilitating communications between ITSD and its clients for good client relations and be responsible for small to medium client accounts. • Assists in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms. • Advises users on the most suitable hardware and software for different tasks; maintains and enhances software. • Drafts training materials and conducts training sessions and demonstrations of systems for users. • Participates with senior staff in assessing and testing new technology. • Performs ad hoc duties as required. • May provide guidance to new/junior staff.

Competencies

• Professionalism: Knowledge of at least two programming languages, basic systems analysis and design techniques, testing, debugging, and documentation standards, database design, storage and internal systems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

A first-level university degree in computer science, information systems, mathematics, statistics or related field. Note: An advanced degree in computer science, information systems, mathematics, statistics or related field may be accepted in lieu of the work experience requirement.

Job – Specific Qualification

Not available.

Work Experience

A minimum of two years of relevant experience in the planning, design, development, implementation and maintenance of computer information systems or related area. is required. Experience implementing systems with JavaScript/TypeScript and C# is desirable. Experience developing client-side systems with web frameworks like ReactJS, CSS3 and HTML5 is desirable. Experience with implementing web services using application frameworks like ASP.NET and NodeJS is desirable. Experience in working with databases MSSQL and CouchDB is desirable. Experience in setting up CI/CD pipelines in Microsoft Azure DevOps to automate builds, tests and deploy solutions using containerization technologies like Docker is desirable.

Languages

For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a fixed term appointment for an initial period of one (1) year. ITC champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons – of all genders – equally, including those with disabilities, without discrimination or prejudice of any kind. ITC also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully. If you are unable to complete our online application form due to a disability, please send an email to hrs-jobs@intracen.org. Applications from women and nationalities from developing and least developing countries are particularly encouraged to apply. Applicants will be contacted only if they are under serious consideration. For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org

United Nations Considerations

In accordance with the United Nations Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with ITC if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ITC does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ITC are fraudulent and should be disregarded.