Grade

GS6

General Service

Reason

Temporary > Temporary Assignment/ Appointment

B

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2025-01-01

2025-06-30

December 23, 2024

Standard Job Description

IT Associate

Organizational Setting and Work Relationships
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
– In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
– Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
– Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
– Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
– Provide each office, where equipment is installed, with full information for their asset management records.
– If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
– Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
– Add or remove users from the Network.
– Assist in the maintenance of accurate records of users and usage of the Network.
– Carry out minor hardware maintenance.
– Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
– Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
– Decide on appropriate resolution to incidents / problems.
– Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills
TR-Training – Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The candidate should have formal educational background on IT including health data protection (GDPR) and health data management, the candidate must have demonstrated business management skills, be confident, client oriented and with strong analytical thinking. Must be able to lead a team of health care providers and advise management on best direction on applied IT development in health data. Good communication skills are essential, be able to work independently and liaise effectively with stakeholders. Project management, technical knowledge of software interfaces/integrations are needed. To add the need for vision and problem-solving attitude maintaining professional medical integrity and ethical principles.

Operational context:

The position of the Senior IT Associate reports directly to the Chief of Medical
Section, also collaborates closely with other sections of the Staff health and welfare service as well as DIST and external stakeholders. This position support development, implementation and management of staff health
and welfare IT projects for all the regions in line with Medical section strategic
priorities. The position has a key role in administering the occupational health
software of the service (Cority). This implies- maintaining data protection protocol and regulations, security protocols.
The role as Senior IT Associate will involve time dedicated to monitor, implements and evaluates and record the maintenance of actual interfaces among occupational health software and other software (Workday) ; identifies problems and issues to beaddressed and initiates corrective actions; liaises with relevant parties; ensures
follow-up actions.

Post Requirements:
Demonstrated knowledge/experience related to implementing cloud initiatives,
preferable a certified cloud practitioner
Capacity to demonstrates a deep understanding of the relationship between various
software and its maintenance.
Demonstrated expertise and education in securing data, business intelligence (and
use of related software or programs (power BI or Fusion data intelligence (FDI)
Demonstrated experience and knowledge of Cority system, preferably experience in
implementing administrative functions within the software.
Performs other related duties as required

This position doesn’t require a functional clearance

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Skills

IT-Computer Literacy, IT-Microsoft Office Productivity Software, TR-Training – Virtual and face to face

Education

Certifications

Information Technology – Other

https://icsc.un.org/Home/SalaryScales

Position will be based in RB nairobi. Sm will report to Chief of Medical Section

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements