The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

POSITION PROFILE

The Protection Information Management (PIM) Specialist will be responsible for designing and implementing relevant PIM workflows, processes, and systems within DRC Bangladesh. This role involves executing the Protection Strategy, as well as developing, implementing, and enhancing PIM systems, processes, and policies in accordance with DRC’s operational standards and procedures.The PIM Specialist serves as the key to ensuring all data in active Protection programming (currently Case Management, GBV Case Management, Protection Monitoring, GBV Prevention and Community-Based Protection), as well as contribution of Protection to country office Advocacy, is stored, maintained and, as per Protection, GBV and country office guidance on data protection, made available to users and stakeholders in an accessible manner that respects confidentiality standards. The position reports to the GBV Manager and is accountable to the Protection Coordinator and Protection Manager.

DUTIES & RESPONSIBILITIES

Data Management and Analysis

• Creation of new tools for data management based on evolving needs of the Protection and GBV programmes. As examples, these include, tools that allow participant level tracking and repeat participants on Activity Info, adaptation of case management tools for different displacement statuses, tools that allow project managers to track cash for protection in a manner consistent with confidentiality standards in Protection and GBV.
• Maintenance of tools including by supporting data entry staff in encoding data and upskilling in use of the platforms selected; and by cleaning the data from an IM perspective.
• Ensuring vailability of updated and quality information for informed decision-making by DRC’s Protection Management and Coordination team inclusive of GBV by identifying pertinent variables, including analyzing and interpreting multiples datasets, identifying trends and patterns in protection issues and project management.
• Provision to the GBV Manager and, with their assent, the Protection Coordinator, Protection Manager and Protection Monitoring Team Leader, with adaptations of tools and updates relevant to the data points and needs they prioritise at a frequency agreed on with them.
• Proactive recommendation to the GBV Manager, Protection Coordinator and Protection Manager on system improvements and potential alternatives in keeping with programme needs.

Information Management Standards

• Ensure the compliance of information systems and process with the applicable SoPs, standards and guidelines related to information management and data protection, including the Protection Information Management (PIM) standards and principles specific to the country office, to DRC’s internal guidelines on Protection, GBV and data sharing; as well as relevant IASC standards such as the GBViE Minumum Standards and other Protection and GBV AoR endorsed guidances such as the UNHCR IRC Case Management Guidance.

Data Visualization

• Creation, maintenance and adaptation of dashboards for routine reporting based on prioritization by the GBV Manager on behalf of the shared priorities for Protection and GBV at area and country level.
• Visualization of data required for specific Protection and Advocacy deliverables including ad hoc thematic. emergency and high level reporting.

Coordination and Representation

• Serve as DRC’s usual focal point for GBVIMS and future potential PCM IMS fora with the Protection sectors. They are expected to be able to backup the Protection Monitoring TL in exchanges on Joint Protection Monitoring. They will represent DRC, appropriately involving the line manager, Protection Coordinator and Protection Manager, based on representation capacities.
• Take on representation within DRC on pilots or initiatives specific to PIM, such as but not limited to, engagements on piloting GBV PEF.
• Serve as DRC’s usual focal point 5W reporting to GBV SS and the Protection Sector, with the potential of taking on more representation requiring PIM expertise

Safety

• Compliance with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.

SKILLS AND EXPERIENCES

• Overall, 3 years of work experience in Information Management, with a preference for a PIM (including GBV and Child Protection) background. Service for programming rather than sector is considered more relevant.
• High level of attitude and practice consistency with DRC PIM Core Competencies Framework, GBV AoR Core Competencies for GBV Specialists and Professional Standards for Protection Work.
• Knowledge of different data collection methodologies and proven capacity to analyze statistical information.
• Proven abilities in data collection, compilation, analysis and reporting with ability to write in a clear and concise manner and effective oral communication.
• Proven skills in infographic management.
• Good communication and capacity-building skills.
• Computer skills (Microsoft office suite).
• Demonstration of DRC Core Competencies.

EDUCATIONAL QUALIFICATIONS

• University degree in Information Management, Information Technology, Computer Science and/or equivalent professional qualifications.
• In cases of candidates with substantial work experience in similar profiles, an educational background that develops planning and organization skills is also considered a good fit for the position.

LANGUAGES

• English – (Fluent in writing and speaking)
• Bengali – (Fluent in writing and speaking)
• Chittagongian (Fluency for communication with Rohingya speakers, preferable)

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: National
• Employment Band: G2
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 12 January 2025

WHAT WE OFFER

1. Two Bonuses (paid at pro-rata basis with monthly salary)
2. Mobile Allowance
3. Relocation Allowance
4. Leave Encashment
5. Group Life Insurance including Family
6. Dental and Optical Benefits
7. Gratuity
8. Excellent Working Environment and Opportunity of Growth
9. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
3. Mentioning three referees’ details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page.

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Bangladesh. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.