DEADLINE FOR APPLICATIONS

22 January 2025-23:59-GMT+03:00 Arabian Standard Time (Aden)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

General Information
Title of Post: IT Operations Assistant
Grade: SC5
Supervisor: To be confirmed
Unit: IT
Division/Country Office: Yemen CO
Duty Station: At turbah FO
Duration of Contract: 12 months

ORGANIZATIONAL CONTEXT
These jobs are found in Country Offices (COs), Regional Bureau (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)
1. Recognize, and act on, your accountability towards good people management practices. Role models the WFP values and the associated behaviors as laid out in the WFP Leadership Framework, to contribute to the creation of an inclusive and collaborative work environment.
2. Provide excellence in customer service by providing timely solutions to IT requests on ticketing system within the best SLA time.
3. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
Conduct the required maintenance for computers, upgrade firmware and soft ware, and troubleshoot hardware and software problems.
4. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
5. Handle IT tickets for Turba field office in the service management system (EasyVista) and ensure prompt time entry on IT tickets. Classify incidents and request types, prioritize the IT tickets according to urgency and importance, follow up IT tickets to make sure that the solution
is provided on time. This includes generating daily, weekly and monthly report about IT tickets.
6. Provide IT equipment/services to WFP staff in Turba field office to ensure that all the staff have the required IT equipment and services (like laptop, peripheral devices, AD accounts and other IT related services).
7. Maintain Internet connections, configure WAN routers, Forti Gate and monitor Internet health status to ensure that the Internet is always available to staff .

8. Maintain network devices like switches, wireless controller, wireless access points and microwave solutions. Perform network installation works, documentation, design and perform cable management in the server rooms and network cabinets.
9. Ensure that server room is always organized and maintain a cool environment to ensure the network devices and equipment stays protected from overheating.

10. Maintain servers and make sure that they are available to the end users. Ensure that daily, weekly, monthly and yearly data backup are done in accordance with WFP standards.
11. Maintain printers/photocopiers, perform stock management of toners and spare parts. This includes generating consumption and stock level reports.
12. Ensure that all IT assets are registered in GEMs and the details are up to date to maintain the assets record accuracy. Assist in IT assets annual physical count exercise.
13. Troubleshoot and monitor security surveillance system in the server rooms, access control system, standalone UPS and central UPS by coordinating with admin team when needed.
14. Maintain telephone PBX system to support IP, SIP, digital/analogue telephone, VSAT voice calls and assign staff extension numbers.
15. Activate SIM cards for both voice and data to WFP staff in Turba field office. This includes following up the credit issues with the service provider through the country office and generate telephone bills for staff when needed.

16. Maintain the availability of the telephone landline services in Turba field office including following up the bill’s payment.

17. Maintain KPI indicator of Turba field office to 100% according to WFP standards. Respond to vulnerabilities remediation actions on end-point devices.
18. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
19. Prepare the IT setup in the meeting rooms and outdoor events for different activities.
20. Install, operate and maintain security communication systems and equipment, to ensure optimal services incompliance with standard operati ons procedures.
21. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
22. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
23. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
24. Perform any other duties as required by the organization.

STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. A post-secondary certificate in any relevant field is desirable.
Language: Proficiency (read/ write/ speak) in English & Arabic
Experience: At least five years of postgraduate progressively relevant professional experience.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

TERMS AND CONDITIONS

• By submitting your application, you have read the Terms of Reference for this position and agree that any false, wrong or incomplete information might lead to your disqualification in this recruitment process
• WFP staff who are still under probation period are not eligible to apply for another FT position.
• The applicant should be a Yemeni national or valid work permit.
• Only candidates who are short-listed will be contacted.
• Applications must be submitted online with:
• Use English language only.
• Indicate all your job TOR.
• Indicate clear years of experience with each job (month/year)
• (NB: Successful candidates vetted as viable candidates through the application process will be retained on internal roster for a two-year period and may be given further consideration for future similar specific position advertised in the duty station.)

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements