DEADLINE FOR APPLICATIONS

11 November 2024-23:59-GMT+06:30 Myanmar Time (Yangon)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

To ensure the WFP programming in Myanmar is efficient, effective, and accountable to affected people WFP is developing a ‘unified case management’ system (UCM). The UCM will strengthen the collection, management, analysis, and use of key WFP data streams, starting with community feedback and process monitoring data. The UCM integrates key monitoring and Community Feedback Mechanism (CFM) responsibilities and establishes the necessary systems and processes to manage and take timely corrective action for individual issues, and to analyze and learn from data streams over time to improve programming. Beyond WFP programming, the UCM will help lay the foundations for stronger WFP support to interagency response efforts including the AAPWG Community Voices Platform (CVP).

The UCM Agent (Call Center) position is required to ensure high quality, effective implementation of UCM processes and functions in line with all relevant SOPs, standards, and guidance. In so doing, the UCM supports WFP to achieve its broader programming objectives including:

1. Uphold WFP commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making

2. Quickly identify and help mitigate risks to both affected populations and WFP

3. Use UCM information to help adapt programming to improve its effectiveness;

Education – A first university degree in Business Administration, Social Sciences, or information management with a special focus on client/customer services management or other related functional areas, is required.
Experience – Minimum of four years experience in client/customer service functions or social work. Work experience with a UN agency or international organization, or applied knowledge of the humanitarian, development and/or peace-building architecture would be an asset
Knowledge & Skills
• Excellent customer care and communication skills, a clear and friendly attitude, and the ability to follow and transmit clear messages (required);
• Knowledge of Core Humanitarian standards, accountability, and community; engagement practices and methodologies in the humanitarian sector (desired);
• Ability to follow procedures and instructions and multi-task in a professional manager while meeting targets in a high-pressure environment (desired);
• Capacity and attitude to learn quickly (desired).

Language: Fluency (level C) in English and Myanmar. One of these additional languages, Kayin (Sakaw), Khumi (Chin), Kachin, Hakha (Chin), Mon, Shan, Rakhine, Rohingya, or Chinese, is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.