The Position:

The ICT officer will be responsible for managing ICT equipment, handling telecommunication related requests, addressing daily ICT inquiries, and supporting the ICT unit in delivering high quality services and systems to meet the office requirements. Moreover, The ICT Officer will support the ICT unit in developing ICT tools, procedures, user manuals, and training materials.

1. Provide relevant ICT training and onboarding Induction for new staff.
2. assist in developing the user manuals and other ICT training materials.
3. Support new hires onboarding by preparing the ICT package, assets and required access.
4. Responsible for configuring and managing the ICT devices in accordance with the ICT policies and procedures.
5. assist in managing the maintenance of all equipment and systems in accordance with the ICT policies and procedures.
6. Provide technical ICT support and respond to staff inquiries in an efficient timely manner.
7. Manage daily telecommunication related -requests and provide monthly analysis reports.
8. Ensure network availability and perform regular maintenance checks on all the network devices.
9. Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.
10. Follow up, manage, and ensure that help desk tickets are entered and resolved in a timely matter.
11. Update contact list and telecommunication packages and/or plans.
12. Assist with the purchase of ICT-related items and maintain proper records and documentation.
13. Support the inventory, installation, and the payment documentation of any new device, system or network equipment.

• Minimum 3 years of Experience.
• Bachelor degree in ICT Management, computer science or related field
• Previously working with INGOs is an asset.
• Fluency in Arabic and English, both written and verbal
• Previous experience in performing in complex and volatile contexts.

What we Offer? 

You will be working in an international and diverse organization with a dynamic atmosphere.

You will receive support and opportunities to expand your skills and enhance your expertise.

You will be working in our Office in Jerusalem,

This position is Grade (05) Step (01). Salary & Benefits are based on Jerusalem Duty Station.

Reports to: ICT Coordinator.

Recruiter: Judeh Hussein

Contract Duration: Open-ended.

E-mail: PS.Recruitment@nrc.no

If you are interested to apply for this position, please check the full Job Description: Final JD ICT officer Final 1.docx

Applications are only accepted if submitted through NRC website.

Applications won’t be considered without a Resume and a Cover Letter in English. 

For more information about NRC’s work in Palestine, please check: factsheet_palestine_may2023.pdf (nrc.no)

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.