Hardship Level
H (no hardship)
Family Type
Family
Residential location (if applicable)
Grade
DI2
Staff Member / Affiliate Type
Professional
Reason
Regular > Regular Assignment
Remote work accepted
No
Target Start Date
2024-05-07
Job Posting End Date
May 21, 2024
Standard Job Description
Chief Information Officer and Director
Organizational Setting and Work Relationships
The Division of Information Systems and Telecommunications (DIST) is responsible for ensuring that UNHCR takes advantage of effective and efficient information and communications solutions that enable and facilitate UNHCR’s execution of its mandate. DIST aims to create an accessible, service-oriented, effective, and efficient IT service organization that is aligned with the core business of UNHCR, meets the IT needs of the organization – both in field operations and at Headquarters and leverage industry-standard technology for the organization.
The Chief Information Officer and Director plays a critical role in developing and executing the organization’s information technology strategy. S/he is responsible for shaping the organization’s approach to leveraging technology to achieve its goals, with a focus on enhancing information security, utilizing cloud computing, harnessing artificial intelligence, leveraging big data and analytics, optimizing enterprise architecture, and fostering innovation. Reporting to the Deputy High Commissioner, the incumbent collaborates with senior management and stakeholders to ensure that technology initiatives align with the organization’s mission and objectives.
The responsibility of this position also includes regular liaison with member state representatives, the UN system, private sector technology service providers, as well as key global IT industry professionals and standards institutions.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
Minimum Qualifications
Years of Experience / Degree Level
For D2 – 18 years relevant experience with Undergraduate degree; or 17 years relevant experience with Graduate degree; or 16 years relevant experience with Doctorate degree
Field(s) of Education
Information Technology, Information Management, Business Administration
or other relevant field.
Certificates and/or Licenses
Not specified.
Relevant Job Experience
Essential
Desirable
Functional Skills
MG-Strategy Development and Implementation
MG-Partnership Development
MG-People Management
MG-Stakeholder Management
MG-Management Planning
MG-Coordination
MG-Delegation
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Competency Requirements
All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Empowering and Building Trust
Judgement and Decision Making
Leadership
Managing Performance
Managing Resources
Strategic Planning and Vision
Cross-Functional Competencies
Analytical Thinking
Technological Awareness
Planning and Organizing
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The desired candidate for this position should possess a robust background in crafting and implementing information technology strategies. They must demonstrate proficiency in leveraging cloud computing, harnessing artificial intelligence, utilizing big data and analytics, implementing and optimizing enterprise systems, and driving innovation. Given the collaborative nature of the role, the candidate should have extensive experience working with senior management and stakeholders to ensure that technology initiatives align with organizational objectives. Furthermore, the candidate should have a proven track record of engaging private sector technology providers and global IT industry professionals.
In additon, the following is essential:
• Demonstrated adaptability to evolving enterprise objectives within a dynamic operational setting.
• Proven track record in cultivating partnerships to engage diverse stakeholders, fostering collaboration, co-creation, and innovation opportunities.
• Extensive experience in effectively managing and overseeing large organizations and complex budgets.
• Prior success in leading diverse teams of highly skilled professionals, with a talent for motivating them to excel in competitive markets within a multilateral organization.
• Proficiency in strategic corporate information and/or IT management, operations management, IT infrastructure, and solution systems.
• Ability to articulate complex technical investments, projects, and programs clearly and effectively to non-technical senior managers.
Required languages (expected Overall ability is at least B2 level):
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations:
Nature of Position:
The role of the Division of Information Systems and Telecommunications (DIST) is to provide information and communications solutions that help UNHCR to carry out its mandate in a effective and efficient way. DIST strives to establish an IT service organization that is accessible, service-oriented, effective, and efficient, that supports the core business of UNHCR, both in field operations and at Headquarters, and that uses industry-standard technology for the organization.
The Director of the Division of Information Systems and Telecommunications has an important role in creating and implementing the organization’s plan for using information technology. He/She is in charge of guiding the organization’s way of using technology to reach its goals, with an emphasis on improving information security, using cloud computing, applying artificial intelligence, using big data and analytics, enhancing enterprise architecture, and promoting innovation. The incumbent reports to the Deputy High Commissioner and works with senior management and stakeholders to make sure that technology projects match the organization’s mission and objectives. This position also requires frequent communication with member state representatives, members of the UN system, private sector technology service providers, as well as major global IT industry experts and standards organizations.
Living and Working Conditions:
Additional Qualifications
Skills
MG-Coordination, MG-Delegation, MG-Management Planning, MG-Partnership Development, MG-People Management, MG-Stakeholder Management, MG-Strategy Development and Implementation
Education
Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Information Management, Bachelor of Arts (BA): Information Technology
Certifications
Work Experience
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Strategic planning & visions, Teamwork & collaboration, Technological awareness
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Additional Information
Functional clearance
This position doesn’t require a functional clearance