Position Title: Regional Information Management and Technology (IMT) Officer

Duty Station: Dakar, Senegal

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 04 December 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states:

Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

This role is responsible for overseeing and leading the Information management and technology needs of country offices in the region, supporting their digital enablement of strategic plans and providing oversight and knowledge sharing. It will participate in driving strategic initiatives originating from ICT Headquarters and ensuring policies, procedures and standards are upheld. The appointee will actively engage in the development and execution of Information Technology related projects, supervise the IMT team and build relationships with key stakeholders, including in humanitarian emergencies.

Under the overall supervision of the Regional Director (RD) and direct supervision of the Deputy Regional Director (Management), and secondary reporting line to the Head of Strategy, Risk Management, and Governance and in coordination with relevant Units in the Department of Information and Communications Technology, the Regional Information Management and Technology (IMT) Officer will carry out the following duties.

Core Functions / Responsibilities:

REGIONAL COORDINATION AND TECHNOLOGY OVERSIGHT

• Oversee activities between Headquarters and Country Offices and translate central requirements to enable Country Offices to implement corporate initiatives.
• Ensure adherence to ICT standards, policies, and procedures across the Region, while maintaining necessary records and documentation and promote knowledge sharing across regions and country offices.
• Conduct comprehensive regional analysis to inform decision-making and guide strategic direction of the headquarters.

REGIONAL TEAM LEADERSHIP AND MANAGEMENT OF IMT UNIT

• Lead IMT resource use within the Region to fulfil operational and strategic requirements.
• Align the IMT Unit’s activities with the organizational overall strategy, translating plans into operational actions and guiding the team in their execution.
• Guide the IMT Team, promoting a cooperative work environment, ensuring adherence to processes and maintaining team efficiency.
• Conduct effective performance management and learning and development to enhance skills and knowledge base.

LEAD REGIONAL ICT BUSINESS RELATIONSHIP MANAGEMENT

• Liaise and coordinate with HQ, Regional and Country Offices management, and Project Managers, to understand their IMT requirements to meet organizational goals.
• Collaborate within the Region and Country Office stakeholders to implement and manage IMT business solutions to ensure the efficient functioning of Regional and Country operations.
• Represent IOM in discussions and initiatives with external stakeholders including UN regional ICT working groups.

MANAGE AND COORDINATE REGIONAL ICT OPERATIONS AND SERVICES

• Oversee the complex network and infrastructure technology operations and services, to align with regional goals and priorities and in compliance with established Service level Agreements (SLAs).
• Manage the resolution of tickets escalated from the country offices to the Regional Office Tier Two Team and provide regular reporting on performance and root cause analysis.
• Adopt and implement modern workspace solutions in the Country Offices to enhance digital employee experience.
• Identify and assess areas for improvement in IMT infrastructure and solutions and provide expert advice and recommendations to management for optimizing and implementing these improvements.
• Ensure the efficient and effective procurement and provision of IMT-related equipment, supplies, and services to meet business requirements.

IMPLEMENTATION OF CYBER SECURITY PROGRAM IN THE REGION

• Lead the IMT Team to respond promptly to information security incidents, mitigate risks and escalate complex issues to the relevant specialist teams/units for resolution.
• Work closely with the HQ ICT Information Security Unit to align, coordinate, and support their cybersecurity efforts.
• Enforce compliance to internal and relevant external cyber security regulations, requirements and standards.
• Guide and provide advice to Country Offices in the Region to implement United States Refugee Admissions Program (USRAP) programmes to comply with National Institute of Standards and Technology (NIST) requirements.
• Identify assets that require protection and implement the controls in the security and privacy plans.
• Document changes to planned control implementations based on the “as-implemented” state of controls.

DATA ANALYTICS, BUSINESS INTELLIGENCE AND DIGITAL INNOVATION IN THE REGION

• Lead the development and maintenance of data systems and analytics ensuring data accuracy and insights to support data-driven decision-making.
• Identify business challenges and needs and translate them into innovative and practical IMT solutions and monitoring their effectiveness.
• Guide the mission on ways to promote creativity and innovative digital solutions and the best use of technology to serve IOM operations.
• Oversee the implementation and adoption of digital innovation initiatives and solutions.
• Evaluate and maintain portfolio of mission digital innovation initiatives and the potential opportunities.

ADDITIONAL RESPONSIBILITIES

• Perform such other relevant duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in computer engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with seven years of relevant professional experience; or,
• University degree in the above fields with nine years of relevant professional experience.
• Certificate in project management (PMP or Prince2), Business Relationship Management, and/or IT service management (ITIL) is required.
• Certificate in any of the following: Cisco Certified Network Professional (CCNP), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Certified; Microsoft 365 Certified: Fundamentals is distinct advantage.
• Relevant certification in networking, system and cloud computing is a distinct advantage.

Experience

• Experience in supervisory role and management of ICT functions in an international organization or an international agency in a field location; supporting humanitarian operations and emergency response, complex/post-conflict Country Office;
• Proven experience in engaging with diverse stakeholders at various level to understand business needs and translate to digital solutions;
• Progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems;
• Hands on experience in modern data management and analytics and platforms such as databases, data warehouses, big data technologies Microsoft 365 and cloud-based solutions;
• Demonstrated ability in identifying opportunities for digital innovations and designing and implementing solutions to improve business processes;
• Knowledge and demonstrated experience in risk management, cybersecurity compliance and security control implementation and maintenance, cybersecurity incident response and recovery; and,
• Experience in overseeing and management of implementation of complex networks in multisite environments.

Skills

• A strong knowledge of working in complex humanitarian organization in the United Nations, or large Not-for-Profit organizations;
• Demonstrated ability to supervise and develop individuals, to work effectively and harmoniously within a team from varied cultures and professional backgrounds;
• Strong project management skills, with the ability to manage resources, timelines, and budgets for efficient roll-out of IMT initiatives;
• Advanced oral and written communication skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively;
• Demonstrated experience in database management systems, data processing and web-based development, including proficiency with various development tools and reporting;
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,
• Advanced knowledge of Windows Operating System, NetworkSystems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and French is required (oral and written). Working knowledge of Portuguese and Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country and who do not have prior experience outside the duty station’s country as staff member in the Professional category cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.