RSD Associate

  • Location:
  • Salary:
  • Job type:
  • Posted:
    7 days ago
  • Category:
  • Deadline:
    December 7, 2022



Terms of Reference

The UNHCR Office in Kuala Lumpur continues to conduct Refugee Status Determination (RSD) under its mandate in the absence of national asylum procedures. In line with the Office’s strategic directions to enhance protection and asylum space as well as address the protection and solutions needs of persons of concern, the case processing strategy for Registration, RSD and Durable Solutions is based on prioritization of persons of concern with emergency and urgent protection needs and vulnerabilities. At the same time, RSD will be applied strategically in order to uphold the integrity of the asylum process. One of the RSD Unit’s objectives is also to contribute to the Office’s objective to engage in ongoing dialogue with the Malaysian Government on a national refugee policy.

Additional Information:

This position is offered under UNOPS Local ICA contract until 31/12/2023 with the possibility of extension.

The position requires fluency in English and Malay languages.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

Only short-listed candidates will be notified. The recruitment process might include a written test and/or oral interview for this job opening. No late applications will be accepted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

UNHCR does not sponsor work visa or work permit and applicant who is not Malaysian national should already have their status confirmed that they are able to secure a work visa at the time of the application.


A competitive compensation and benefits package is offered. The monthly net salary is between MYR 5,643.25 and MYR 7,148.25 depending on relevant experience. 

Standard Job Description

RSD Associate Organizational Setting and Work Relationships The RSD Associate is a member of the Refugee Status Determination (RSD) team. S/he is responsible for supporting all activities related to the processing of refugee claims in the Operation. The RSD Associate provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims. In discharging these responsibilities, the RSD Associate liaises closely with Registration, Community Services, Resettlement, and other Protection staff. The RSD Associate is responsible for conducting COI and other research related to RSD and maintaining the Operation’s local repository of relevant information, guidelines and standards. S/he may also assist in drafting RSD Assessments. The RSD Associate assists in compiling and analysing information related to the RSD activities of the Operation, and in drafting related correspondence and reports. The RSD Associate may provide interpretation and/or translation services in cases for which s/he has the required language competencies. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD. – Assist in the development of the RSD strategy of the operation and in the annual planning exercise. – Provide counselling to, and respond to queries from, asylum seekers and refugees, including in the context of the notification of negative RSD decisions. – Maintain accurate and up-to date records and data related to all work on individual cases. – Assist in preventing and identifying fraud in RSD through oversight, advice and guidance to UNHCR staff, partners and persons of concern. – Systematically apply an age, gender and diversity (AGD) perspective in the performance of assigned functions. – Conduct research on country of origin information (COI) and other issues related to RSD and maintain the Operation’s local repository of relevant information, guidelines and standards accessible to RSD staff in the operation. – Assist in monitoring RSD trends and in compiling and analysing RSD statistics related to RSD case processing. – Assist in developing and maintaining processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policies and practice. – Assist in initiatives to advocate with and support Government authorities and legal partners to establish and strengthen fair and efficient RSD procedures and RSD decision-making. – Draft correspondence and reports relating to the RSD activities of the Operation. – Refer individual cases to other functional units in the Operation and/or external partners for appropriate follow-up, in accordance with established criteria. – Counsel individual asylum-seekers on the reasons for negative RSD decisions, in accordance with the RSD SOPs. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable. Certificates and/or Licenses Social work; HCR RSD Lrng Programme; HCR Cntry of Orig Inf Lrng Prg; HCR Protection Learning Prg; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Not specified. Desirable Working experience with procedures and principles related to RSD. Knowledge of International Refugee Law and Human Rights Law and ability to apply the relevant legal principles. Experience in working with vulnerable or traumatized individuals. Functional Skills PR-Age, Gender and Diversity (AGD) PR-Counselling Asylum Seekers or Refugees CM-Cross-cultural communication LE-Human Rights Law PR-RSD – Principles and Procedures, operational arrangements/assistance SO-Research PR-Government Refugee Status Determination (RSD) procedures WB-Treatment of vulnerable/traumatized individuals (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages



Desired Languages


Additional Qualifications




Community Development/Social Work – Other, HCR Country of Origin Information Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, HCR RSD Learning Program – UNHCR

Work Experience


Other information

This position doesn’t require a functional clearance