IT Analyst, Program Management – Information Technology

  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Information and Communication Technology, Programme and Project Management
  • Deadline:




Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

Position is part of the Information Technology Enterprise Systems PMO team. You will be responsible for project/program management and client change management for various ITSEN initiatives.

We provide a meaningful, open, friendly, and collaborative environment. We have many interesting and challenging problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the World Bank. We value teamwork, openness, curiosity, and persistence. We will ensure that you will receive training and knowledge sharing across the team.

Role and Responsibilities:

•Tracks, monitors and develops reports on project performance against expectations across multiple projects in ITSEN.

•Assists more senior project managers in the development of project plan and day to day aspects of managing projects and program.

•Support procurement strategy, comprehension of WBG procurement processes and development of procurement documentation.

•Design, implement, and administer change management strategies for several complex technical rollouts affecting WB staff.

•Internal change management activities within ITSEN through communications, marketing, and client engagement.

•Design high quality presentations for Sr Management to deliver sophisticated technical messages in business terms.

•Assist with the development of surveys to assess client feedback and efficiency of communications activities, using a range of tools and tactics, e.g. e.g. scorecards, usage reports, surveys, client focus groups, polls.

•Design, write, produce and disseminate internal change communication products.

The IT Analyst works closely with ITSIA and ITSSM project teams, throughout the project lifecycle, to create and deliver IT client change management plans which define how IT solution/service is rolled out to WBG and ITSEN clients. IT Analyst will incorporate the following plans, as needed: communications, marketing, learning, support, client management, and sponsorship. Further, the IT Analyst provides procurement strategy and project management support for selected projects within ITSEN portfolio as needed.

Selection Criteria

•Bachelor’s or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.

•Previous experience in IT service delivery projects & involvement in different stages of an IT project cycle is preferred.

•Certification in Client Change Management is strongly desired including proven experience in Change Assessment methods: PCT (Project Change Triangle), ADKAR readiness assessment, and Change Risk Assessment is desired.

•Knowledge of the WBG organization and how technology is used in different parts of the organization is desirable.

•Understanding of the ITS work structure and operations, as well as experience in change management engagement with other VPUs in the WBG is an asset.

•Project management skills, strong organizational, research and analytical skills. High attention to detail. Excellence in writing, editing, and producing different types of media such as multi-media, web, email, and print.

•Proven ability to multi-task and operate effectively in a matrix management and high-pressure environment.

•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural and fast paced environment. Ability to develop solid relationships with key clients and build productive partnerships.

•Ability to collaborate closely with external vendors (e.g. graphics design firms) to produce high quality communications products.

•Ability to work independently and as part of a team.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.