Senior External Relations Associate

  • Location:
  • Salary:
  • Job type:
  • Posted:
    6 days ago
  • Category:
  • Deadline:
    December 7, 2022



Standard Job Description

Senior External Relations Associate Organizational Setting and Work Relationships The Senior External Relations Associate is to be a key external point of contact for the UNHCR office with media and other external organisations. The incumbent will be responsible for creating greater public (Donors, NGOs, Government, Refugees, Civil Society, etc.) awareness and understanding of refugee issues and the work of UNHCR and for amplifying the voice of refugees and other people of concern (PoC). S/he will have a pivotal role in drafting reports, updates, briefing documents, maintenance of the UNHCR local web site and social media channels and providing support to the supervisor. The Senior External Relations Associate supports activities, events, campaigns and outreach, working with partner organisations to support the protection of PoC. Essential to these efforts are coherent and consistent visual and verbal messaging and linking the substantive media elements (news) to milestone events (World Refugee Day, Nansen Refugee Award, #IBelong Campaign to end Statelessness, HCs Dialogues, and the launch of one off campaigns and events.) The overall aim is to mobilise further financial support, increase awareness and empathy for forcibly displaced people. The incumbent normally reports to a Representative, Head of Office/Section or a Senior Communication or External Relations Officer, depending on the office setup. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Support UNHCR’s media relations and advocacy work in the geographic and thematic area. – Monitor evolving issues concerning asylum seekers, stateless persons and refugees within the Area of Responsibility (AoR) and suggest stories and topics for media coverage. – Provide support to Senior Management in dealing with the challenges posed by the political context, the UN and humanitarian reform, and institutional developments. – Ensure that the office is kept informed of local developments which may have a political or operational impact on its activities. – Provide background briefings to local and international media. – Accompany visits of foreign delegations and the media to refugee sites, give appropriate briefings, commentaries and prepare briefing material for visitors. – Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions. – Assist Senior Management in disseminating information on UNHCR¿s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for PoC. – Manage budget, when requested, including tracking expenditures and incoming donations. Ensure payments through UNHCR and prepare budget documents for partners and reports on spending. – Assist in the drafting of situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles. – Assist in planning and organizing advertisements, exhibitions, training seminars, conferences, meetings, social events, campaigns and other activities to promote a better understanding of UNHCR¿s activities and accomplishments by the general public and/or organized groups. – Organize press briefings for external parties as required. – Reach out proactively to a broad range of external actors, including social media influencers, good will ambassadors and the private sector to build new alliances within the AoR in order to promote the protection of PoC. – Manage preparation of contracts for artists, production companies, journalist, photographers etc. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Political or Social Sciences, International Relations, Journalism, Communication (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential: Not specified Desirable: Experience with event management Demonstrated ability to work against tight deadlines Functional Skills MS-Advocacy CO-Journalism (incl. print, broadcast, photography, video ) CO-Multimedia storytelling ER-External Relations in UNHCR or other humanitarian agencies EX-Experience in an international, decentralized and/or multinational environment MG-Project Management FR-Marketing MG- Partnership Development (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile

Certificates and/or Licenses
Political or Social Sciences, Management and Entrepreneurship (to be added), International Relations, Journalism, Communication
Field(s) of Education

Political Sciences, Social Sciences, International Relations, Journalism Communication or other relevant field

Relevant Job Experience
Excellent knowledge of local institution, politics and culture.

Experience with event management. Demonstrated ability to work against tight deadlines 

Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:


UNHCR Pristina is category B Family Duty Station with security level I


Nature of Position:


UNHCR in Kosovo (S/RES/1244(1999)) operates under two broad international instruments: the 1951 Geneva Convention Relating to the Status of Refugees and its 1967 Protocol and the UN Security Council Resolution 1244. The latter mandates UNHCR in Kosovo supervise the safe and free return of all refugees and displaced persons. UNHCR is strongly engaged with institutions and partners in strengthening of the protection-sensitive management of mixed movements in Kosovo by strengthening capacities to identify and offer protection and solutions to those seeking international protection, access to territory, admissions procedures, the quality of asylum system and promote the establishment of an effective refugee integration system. In addition, protection priorities are aligned with UNHCR’s Global Action Plan to End Statelessness 2014-2024 applicable to Kosovo context under following global Actions (i) Action 7: Ensure birth registration for the prevention of statelessness and (ii) Action 8: Issue nationality documentation to those with entitlement to it. UNHCR pursues advocacy efforts at all levels and relevant stakeholders as well as maintain protection monitoring and legal aid capacity to support the most vulnerable IDPs and returnees. The incumbent shall stay abreast of political, social and economic developments. In addition, s/he will promote inter-agency collaboration with partners and relevant stakeholders and is expected to keep abreast all actors with updated information related to UNHCR’s strategic priorities and operations. The incumbent will be expected to carry out standard external relations responsibilities, drafting correspondence, documents and reports, guidance notes, background information for meetings and workshops, conferences. The incumbent will be required to support the Chief of Mission in maintaining partnerships, including the UN inter-agency processes and overall communications portfolio. The position scope includes all persons of concern, namely refugees, asylum seekers, IDPs, returnees, stateless person and others of concern.

Living and Working Conditions:

Pristina is a quiet town with relatively hot summers and cold winters, 662 meters above sea level. There are quite a lot of leisure and recreational facilities and many cultural events throughout the year. Public and private health facilities are available locally. Educational facilities are available in the local language and there are international schools as well. Local banking facilities are available and credit cards are widely used in the country. Housing is of a very good quality, prices ranging depending on the location and the size of the apartments/houses. Three mobile operators are available and there is widespread internet connectivity in private and public spaces. The public transport is rather limited, and transport relies mainly on private vehicles. The International Pristina Airport (17 KM from the capital) provides daily connections to several countries, through multiple airlines.

With regards to the security situation, Kosovo comprises of two SRM Areas: SRM Area-1 (Mainland) is at Security Level Low (2), while SRM Area-2 Northern Municipalities is at security Level Moderate (3). The security situation in Kosovo is assessed as stable without any extraordinary events or incidents that would attract the public attention or endanger general security. Threats toward UNAFPO (United Nations Agencies, Funds, Programmes and Organisations) operations, dependents and assets is low. Kosovo is moderately exposed and highly vulnerable to natural hazards like earthquake, floods landslides and fires as well as air pollution especially in urban areas.


Additional Qualifications



CO-Multimedia storytelling, External Relations, Journalism, Marketing, Partnership Development, Project Management 




Communication – Other, International Relations – Other, Journalism – Other, Political Science – Other, Social Sciences – Other 

Work Experience

External RelationsCompetencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

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This Job Opening is advertised in Replacement Capacity. 


The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations 


The candidates may be required to sit a written test.
Expiry of lien to position is 28 June 2023. 

Functional clearance

This position doesn’t require a functional clearance