Senior Programme Coordinator

  • Location:
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  • Posted:
    2 weeks ago
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  • Deadline:
    December 15, 2022


Standard Job Description

Senior Programme Coordinator Organizational Setting and Work Relationships The Senior Programme Coordinator may work in a country operation, HQ or a Regional Bureau and typically heads a team coordinating programme planning and management. The incumbent has direct supervisory responsibility for a team of programme staff in HQ, the Bureau/Operation and may supervise other staff. The incumbent will also have direct working relationship/arrangement with the Head of UNHCR offices within the country operations in the region and provide advice, support and guidance towards substantive matters in Programme planning, needs assessment, implementation, monitoring, and reporting. S/he will link and liaise with UNHCR¿s Evaluation Service as needed. The incumbent provides advice and guidance to senior management on all programme planning and management matters and accountabilities including related resource allocation processes. The Senior Programme Coordinator is responsible for coordinating and guiding the programmatic part of the planning process including the assessment and analysis of programmes, reports, ensuring compliance with applicable rules in the design and implementation of country and Bureau programmes. S/he will ensure the coherency with multi-year protection and corporate priorities and matching plans with results of assessments, monitoring and evaluations and corresponding resource requirements. The incumbent ensures that programmes and resource allocation are results-based and designed in an age, gender and diversity sensitive manner. For regional/operational offices, he/she maintains close working relations with senior programme staff in all countries in the region, regionally based UN entities, as well as with Divisions and other relevant entities. Where applicable, the incumbent will advise the Senior/Principal Situation Coordinator on programme planning and implementation and closely engage with the Senior Risk Management colleagues. S/he may receive indirect guidance from other units relevant to regional and country programme(s) or to global quality assurance standards. S/he will work in line with the overall UNHCR directions which may require working with partners, including with persons of concern, governmental institutions and the private sector where applicable, ensuring that programme management is approached as per UNHCR¿s Strategic Directions, Global Strategic Priorities (GSPs), Global Compact for Refugees (GCR) and corporate policies. In the Regional Bureaux, the incumbent is responsible for ensuring, in an effective and efficient manner which supports the Organization¿s Mandate, overall quality assurance and managerial support of operations, in line with the Bureau¿s 2nd line function, within the three lines of defence conceptual framework for effective control and risk management adopted by the UN system. S/he will, further, cover the full spectrum of managerial oversight, manage performance and monitor the adherence of Country Operations to UNHCR¿s rules and regulations, monitoring, identifying and addressing any emerging issues and risks as appropriate. The incumbent also promotes a culture that is results-oriented, efficient and based on trust and pursues measures to ensure that inclusion, gender balance and diversity are taken into due consideration in staffing, resource allocation and representation at all levels throughout the AoR. As a key custodian of the organization¿s standards of conduct, s/he will proactively establish a working environment where all personnel feel safe, heard, equipped and empowered to speak up; demonstrate no tolerance for sexism, gender inequality, discrimination of any kind, abuse of power, harassment or sexual harassment; foster ongoing dialogue on those matters; take seriously all issues of inappropriate behaviour and actions reported, whether formally or informally; and seek guidance and support as necessary to ensure that appropriate follow-up is taken, working on the basis of zero tolerance for any form of misconduct. The incumbent is expected to work in line with the multi-functional team (MFT) approach as defined within the Program Manual, ensuring the participation of relevant stakeholders in all phases of the Program Management Cycle. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Oversee coherent approaches in assessing and analysing needs of persons of concern and situations in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning. – Oversee coherent strategic planning processes, including annual planning and the development and monitoring of multi-year protection and solution strategies in line with organisational priorities (global, regional), and contribute to the annual evaluation planning processes. – Promote a results based culture, guide offices in managing towards impact, outcomes and outputs and embrace and advice on forward-looking programming solutions. – Oversee evidence based prioritisation and resource allocation in line with organisational protection and solutions priorities and established policies, guidelines, procedures and standards. – Ensure that UNHCR senior management and offices have access to high-quality and timely analytical insights and advice for enabling evidence based strategic and programmatic decision-making and resource allocation. – Provide guidance and advice on the formulation of programme planning and management adapting to the frameworks of the GCR and CRRF as well as understanding the UB Reforms, SDGs and UNDAF. – Lead on fostering an evidence based organisation through regular analytical reviews of plans and strategies and appropriate monitoring systems, processes and deliverables, resulting in programmatic course-correction, as appropriate. – Lead offices in managing a consultative process to ensure a consistent application of the framework for implementing with partners or selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others. – Seek and manage partnerships to enable UNHCR¿s effective and collaborative programme delivery in multi-stakeholder processes and frameworks. – Operationalise new UN processes and frameworks and UNHCR organisational directions, changes and priorities into coherent programming guidance and tools and enable their effective application. – Steer offices in programming policies, approaches and tools, ensure consistent and context specific application of programming guidance. – Lead offices in seeking innovative programming approaches, including on planning and monitoring and the sharing of experiences and lessons learned, including based on evaluation. – Ensure linkages with evaluation, risk management and audit processes. – Lead the establishment of, or collaboration within, regional appeals, HRPs, RRRPs, etc. – Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P5 – 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree Field(s) of Education Operations Management; Socio-Economic Development; Political Science; Project Management; Organizational Development; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience in coordinating strategic planning processes in a results-oriented and consultative way in the field and at HQ or Regional Bureau level. Ability to translate organisational changes, strategies and policies into programmatic deliverables. Experience in guiding teams in designing and monitoring strategies translating them into programmes. Knowledge of results-based management (RBM) concepts and tools as well as programming policies and approaches, including planning, implementation and monitoring. Prior programme management experience with UNHCR or other UN organizations in the field and possibly at Headquarters or relevant working experience with non-UN international organizations in the field. Desirable Familiarity of UNHCR¿s Operations Management Cycle, the Programme Manual and related procedures e.g. resource allocation and planning processes. Demonstrated experience in effective partnership management and multi-stakeholder coordination in humanitarian or development contexts. Experience in building and leading teams and coordinating consultative processes. Experience with organisational change processes. Experience with UNHCR and other UN programming and national development planning processes. Training in UNHCR’s protection and management learning programmes. Functional Skills PG-Programme Management (programme cycles and reporting standards) PG-Programme Analysis PG-Results-Based Management PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate) MG-Organisational Development TR-Training – Virtual and face to face CO-Strategic Communication CO-Drafting and Documentation CB-Cash-based Programming/Managing/Planning (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile

• Prior programme management experience with UNHCR or other UN organizations in the field and possibly at Headquarters or relevant working experience with non-UN international organizations in the field.

• Proven experience with UNHCR’s Operations Management Cycle, Results-based management, UNHCR’s resource allocation framework and planning processes;

• Prior experience in the preparation of strategic operations plans and budgetary requirements and resource allocation;

• Strong drafting skills in English and French to communicate to HQs, the strategic plans, budget requirements or allocations as well as to country operations about planning, monitoring and reporting processes;
• Experience in coordinating strategic planning processes in a results-oriented and consultative way in the field and at HQ or Regional Bureau level.

• Experience in building and leading multi-functional teams and coordinating consultative processes.

• Demonstrated experience in effective partnership management and multi-stakeholder coordination in humanitarian or development contexts. 

Required languages (expected Overall ability is at least B2 level):




Desired languages



Operational context

Occupational Safety and Health Considerations:


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Nature of Position:

The Regional Bureau for West and Central Africa located in Dakar will cover 13 countries with UNHCR presence (Burkina Faso, Cameroon, CAR, Chad, Cote d’Ivoire, Ghana, Guinea, Liberia, Mali, Niger, Nigeria, Senegal, and Togo) and another six where there is no presence (Benin, Cape Verde, Gabon, Guinea-Bissau, the Gambia, Sierra Leone, Equatorial Guinea, Sao Tome & Principe).The Bureau will be accredited to ECOWAS and the regional body for the Central Africa region, ECCAS. It will liaise closely with UN regional entities. The region has English-speaking and also French speaking countries. Full proficiency in both English and French is thus mandatory.

The region is host to some 13.1 million persons of concern. Burkina Faso, Nigeria, the Central African Republic, Cote d’Ivoire, Chad, Cameroon and Niger continue to host a majority of this population many of whom were forced to flee from armed conflicts, intercommunal clashes, persecution, and other serious human rights abuses. Although there has been some VOLREP movements and small-scale spontaneous returns in the region, the current trends in population movements are expected to continue in 2022 and 2023 with limited prospects for solutions.  Knowledge of and familiarity with operations in the West and Central Africa region, emerging trends in the Sahel region and also the full range of political and humanitarian challenges and opportunities would be beneficial.

In view of the Bureau ‘s role for managerial oversight, technical guidance and support to operations in the region, the incumbent of the position should have strong technical capacity and experience in his/her field of expertise. S/he should be a strong team player, have strong service-orientation, flexibility and proactivity to manage arising situations and challenges. In addition, the incumbent of the position should co-ordinate closely with other units in the Bureau, promote collaboration and diversity in a multicultural environment and contribute to a positive work environment. The incumbent must be able to communicate clearly and effectively, both orally and in writing in both languages.

The incumbent of the position will be expected to travel on missions to remote field-locations, some of which may have challenging living and working conditions as well as security constraints.

Living and Working Conditions:

As the capital of Senegal, Dakar is home to a population of over one million people. Dakar has reasonable medical facilities, offering both general and specialist care in accordance with international standards. Dakar is classified by the United Nations as an “A” family duty station, which implies access to all basic services and most recreational activities and facilities. Living conditions are comfortable and services are available.

While the asylum practice in the West Africa are rather generous, it is self-evident that the operational and political environments in the region present unique challenges (in terms of security, governance   and socio-economic outlooks) to the UN in general, and UNHCR in particular.   The Region houses a variety of political and UN coordination mechanisms that demand a significant amount of time to ensure that UNHCR remains relevant. Notable among these structures are United Nations Office for West Africa and the Sahel, headed by an SRSG, the Regional UNDG, and Regional offices for WFP, UNICEF, OCHA, UNWOMEN, FAO, etc. Donors also have regional platforms in West Africa.

The Senegalese government has initiated a project for a common UN House in Diamniadio, for the use of United Nations services and offices, located in the new administrative city of Diamnadio, situated 40 km outside Dakar


Additional Qualifications








Work Experience


Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Strategic planning & visions, Teamwork & collaboration

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Functional clearance

This position doesn’t require a functional clearance